ChaseData Call Center Software vs. Ytel

ChaseData Call Center Software

Ytel

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ChaseData Call Center Software	Score 9.0 out of 10	N/A	ChaseData Call Center is a cloud-based solution that was designed for inbound and outbound contact center activities. It also includes an on-premise option and integrates with CRM software. Features include the ability to log and record calls, predictive dialer, click to call outbound dialing, customer interaction analytics, and multi-channel support including voice, email, text, love chat, and social media.	N/A
Ytel	Score 6.2 out of 10	N/A	Ytel is a call center software offering from Ytel.	$1 per month

Pricing

ChaseData Call Center Software

Ytel

Editions & Modules

No answers on this topic

Local: $1.00
per month
Toll Free: $2.00
per month
Short Code: $500.00
per month

Offerings

Pricing Offerings
ChaseData Call Center Software	Ytel
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	ChaseData Call Center Software	Ytel
Top Pros	Pro Full suite Pro Tech support Pro Analytics reporting	Pro Excellent customer support Pro Saving time Pro Powerful software
Top Cons	Minus Improve functionality Minus Customer success Minus Ability to create	Minus Easy to connect Minus Waiting time Minus Way to communicate

Features

ChaseData Call Center Software

Ytel

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	ChaseData Call Center Software 7.6 2 Ratings 11% below category average	Ytel 8.2 1 Ratings 3% below category average
Agent dashboard	8.02 Ratings	9.01 Ratings
Validate callers	8.02 Ratings	5.01 Ratings
Outbound response	8.02 Ratings	00 Ratings
Call forwarding	7.01 Ratings	00 Ratings
Click-to-call (CTC)	7.01 Ratings	00 Ratings
Warm transfer	7.01 Ratings	7.01 Ratings
Predictive dialing	8.02 Ratings	10.01 Ratings
Call scripts	7.01 Ratings	9.01 Ratings
Call tracking	8.02 Ratings	9.01 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	ChaseData Call Center Software 7.9 2 Ratings 7% below category average	Ytel 9.5 1 Ratings 11% above category average
Inbound call routing	7.01 Ratings	10.01 Ratings
Omnichannel inbound routing	7.01 Ratings	00 Ratings
Recording	8.02 Ratings	10.01 Ratings
Quality management	7.01 Ratings	9.01 Ratings
Call analytics	9.02 Ratings	9.01 Ratings
Historical reporting	9.02 Ratings	9.01 Ratings
Live reporting	8.02 Ratings	10.01 Ratings

Best Alternatives
	ChaseData Call Center Software	Ytel
Small Businesses	CloudTalk Score 9.3 out of 10	CloudTalk Score 9.3 out of 10
Medium-sized Companies	CloudTalk Score 9.3 out of 10	CloudTalk Score 9.3 out of 10
Enterprises	Webex Contact Center Score 9.1 out of 10	Webex Contact Center Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ChaseData Call Center Software	Ytel
Likelihood to Recommend	9.0 (2 ratings)	8.0 (1 ratings)
Support Rating	- (0 ratings)	10.0 (2 ratings)

User Testimonials
	ChaseData Call Center Software	Ytel
Likelihood to Recommend	ChaseData I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications. Incentivized Arlen Graves IT & Facilities Director Read full review	Ytel Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified. Incentivized Tammy Gutierrez Project Coordinator Read full review
Pros	ChaseData Analytics / reporting Intuitive campaign management Data management Incentivized Verified User Anonymous Read full review	Ytel Ytel is very user friendly. Ytel keeps track of my employees time and makes sure their time is productive. Ytel has EXCELLENT customer support. Incentivized Tammy Gutierrez Project Coordinator Read full review
Cons	ChaseData Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release. Incentivized Arlen Graves IT & Facilities Director Read full review	Ytel Reporting could be simplified a little more. The chat function between employees needs to be updated. Incentivized Tammy Gutierrez Project Coordinator Read full review
Support Rating	ChaseData No answers on this topic	Ytel Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!! Incentivized Tammy Gutierrez Project Coordinator Read full review
Alternatives Considered	ChaseData Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources. Incentivized Verified User Anonymous Read full review	Ytel We chose Ytel because of the ease of use, affordability and excellent customer support Incentivized Tammy Gutierrez Project Coordinator Read full review
Return on Investment	ChaseData It increases our contact rate and provides real time control of data to maximize our sales efforts and production. Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used. Incentivized Arlen Graves IT & Facilities Director Read full review	Ytel Forces my employees to be more productive. Data management is simplified. Ytel is very affordable. Incentivized Tammy Gutierrez Project Coordinator Read full review
ScreenShots