DialedIn vs. FrontSpin

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

Incentivized

Perfect for:

• Sales Directors,
• Account Development Representatives (ADR),
• Sales Development Representatives,
• Customer Success Managers,
• Technical Support Specialists,
• Account Managers
• People that make calls but don't like the Salesforce user interface

Incentivized

• Analytics / reporting
• Intuitive campaign management
• Data management

Incentivized

• Calling one person after another.
• Follow ups and reminders to call potential clients.
• Keeping track of completed tasks.

Incentivized

• Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

Incentivized

• Many competitors had functionality that FrontSpin is building over time
• We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin

Incentivized

Trained a new recruit on FrontSpin in one session. It's very intuitive.

Incentivized

They do well with their support. Wait times are low, and they are eager to help.

Incentivized

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Incentivized

Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.

• It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
• Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

Incentivized

• Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%

Incentivized