DialedIn vs. Koncert

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DialedIn
Score 1.7 out of 10
N/A
DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.N/A
Koncert
Score 10.0 out of 10
N/A
Koncert is a B2B Sales Engagement platform with over 12 years focusing on B2B sales dialer technology innovation. Koncert’s power dialer platforms leverage AI to enable more conversations and pipeline. The sales activity of manually dialing each prospect is now enhanced with automation to connect agents with live prospects and scale up conversations with prospects. Koncert sales dialers helps to enable more meetings, build pipelines and insights for coaching and training sales teams. Koncert…N/A
Pricing
DialedInKoncert
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DialedInKoncert
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DialedInKoncert
Top Pros

No answers on this topic

Top Cons

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Features
DialedInKoncert
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
DialedIn
-
Ratings
Koncert
8.4
4 Ratings
12% above category average
Contact preview00 Ratings8.14 Ratings
Dialer-CRM integration00 Ratings8.44 Ratings
Call notes & tags00 Ratings8.54 Ratings
Automatic call logging00 Ratings8.54 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
DialedIn
-
Ratings
Koncert
8.7
4 Ratings
11% above category average
Outbound dialing00 Ratings9.04 Ratings
Custom caller ID00 Ratings9.34 Ratings
Click-to-call00 Ratings9.44 Ratings
Recorded voicemail drop00 Ratings8.33 Ratings
Dialer contact import00 Ratings8.43 Ratings
Campaign & list management00 Ratings8.02 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
DialedIn
-
Ratings
Koncert
8.5
3 Ratings
8% above category average
Follow-up calls00 Ratings8.43 Ratings
Dialer reporting & analytics00 Ratings7.02 Ratings
Dialer compliance00 Ratings10.02 Ratings
Best Alternatives
DialedInKoncert
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DialedInKoncert
Likelihood to Recommend
9.0
(2 ratings)
8.2
(4 ratings)
User Testimonials
DialedInKoncert
Likelihood to Recommend
ChaseData
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
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Koncert
This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
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Pros
ChaseData
  • Analytics / reporting
  • Intuitive campaign management
  • Data management
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Koncert
  • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
  • Click Dialer allows us to use local presence dialing
  • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
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Cons
ChaseData
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
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Koncert
  • UX - The interface is easy to understand, but not the most visually appealing.
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Alternatives Considered
ChaseData
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Read full review
Koncert
We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
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Return on Investment
ChaseData
  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
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Koncert
  • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
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ScreenShots

Koncert Screenshots

Screenshot of Koncert AI Parallel Dialer My Session ScreenScreenshot of Koncert AI Parallel Dialer Call Disposition ScreenScreenshot of Koncert Analytics