DialedIn vs. Orum

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.

Incentivized

Orum is great for organizations that want to maximize their productivity with their current team. It allows sales to tackle warm and cold leads in a streamlined process.

• Analytics / reporting
• Intuitive campaign management
• Data management

Incentivized

• Great AI notes are captured during the call
• presents useful information in preparation for each call
• great historical information available after the fact
• useful integration to other platforms such as Salesforce, Outreach, and LinkedIn

Incentivized

• Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.

Incentivized

• Nothing glaring
• I highly recommend dialing via cell (an easy option), versus dialing through browser, for best reception and call quality. But they recommend this. Not a "weakness."

Very easy to use and simple to integrate. The process of moving from a trial to paid customer is virtually nothing.

So far, the engineering support has been great and they are open to feedback, which is great to see from a young company.

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.

Incentivized

We looked at other tools like Connect-And-Sell. Orum is the only one with such a low cost, due to using AI as opposed to overseas call centers.

• It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
• Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.

Incentivized

• Overall Orum allows us to increase our call volumes and tactically decide how to handle our call logs for the day.
• I can determine how to call into my individual sequences according to the design and strategy of each sequence.

Incentivized