What users are saying about
3 Ratings
21 Ratings
3 Ratings
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Score 8 out of 100
21 Ratings
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Score 6.1 out of 100

Feature Set Ratings

  • Chat2Desk ranks higher in 3 feature sets: Incident and problem management, Self Help Community, Multi-Channel Help

Incident and problem management

7.5

Chat2Desk

75%
1.7

GrooveHQ

17%
Chat2Desk ranks higher in 6/6 features

Organize and prioritize service tickets

8.0
80%
1 Rating
1.9
19%
6 Ratings

Expert directory

7.0
70%
1 Rating
1.9
19%
3 Ratings

Subscription-based notifications

9.0
90%
1 Rating
1.0
10%
3 Ratings

ITSM collaboration and documentation

7.0
70%
1 Rating
2.0
20%
3 Ratings

Ticket creation and submission

8.0
80%
1 Rating
2.0
20%
5 Ratings

Ticket response

6.0
60%
1 Rating
1.4
14%
5 Ratings

Self Help Community

8.0

Chat2Desk

80%
2.7

GrooveHQ

27%
Chat2Desk ranks higher in 2/2 features

External knowledge base

8.0
80%
1 Rating
2.7
27%
4 Ratings

Internal knowledge base

8.0
80%
1 Rating
2.7
27%
4 Ratings

Multi-Channel Help

8.0

Chat2Desk

80%
1.1

GrooveHQ

11%
Chat2Desk ranks higher in 5/5 features

Customer portal

8.0
80%
1 Rating
1.0
10%
4 Ratings

IVR

9.0
90%
1 Rating
N/A
0 Ratings

Social integration

8.0
80%
1 Rating
1.0
10%
1 Rating

Email support

8.0
80%
1 Rating
1.4
14%
5 Ratings

Help Desk CRM integration

7.0
70%
1 Rating
1.0
10%
3 Ratings

Attribute Ratings

  • Chat2Desk is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Chat2Desk

80%
1 Rating
3.6

GrooveHQ

36%
7 Ratings

Usability

Chat2Desk

N/A
0 Ratings
6.0

GrooveHQ

60%
1 Rating

Support Rating

Chat2Desk

N/A
0 Ratings
3.0

GrooveHQ

30%
2 Ratings

Likelihood to Recommend

Chat2Desk

It is one of the best tools which links messenger on the desk application for easy interaction with customers and sort out their issues or queries. It is highly successful and helpful for small and mid-size firms to handle after-sales service. We have deployed the application one year ago and it has improved our efficiency
Read full review

GrooveHQ

Groove is great for people who are wanting to provide accountability and organization for teams across your business. It is suited well for an organization that has many email requests coming in every day, because you can assign tickets to specific team members. It would not be suited for an organization that utilizes more phone support, than email support
Read full review

Pros

Chat2Desk

  • It is easy to use and the interface is simple
  • Any Messenger user can easily adapt to it
  • Helpful in easy interaction with customers throughout the day
Read full review

GrooveHQ

  • Creates Tickets when someone emails in or you can create a ticket within the groove system.
  • They have great reports on response times and the average amount of time it took for a ticket to close. You can even see individuals average response times as well as specific teams.
  • We use their Knowledge Base which is a great tool for creating FAQ and sending people to that.
Read full review

Cons

Chat2Desk

  • It lags at times and needs an update on the application
  • Customer support is not so good and requires some improvement. I required it once only but had to chase so many times to get in touch.
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GrooveHQ

  • Better Follow-up by customer success team
  • More customization within their major features to fit both, large and small sales teams, alike
  • Their site goes down fairly often
Read full review

Pricing Details

Chat2Desk

Starting Price

$0

Editions & Modules

Chat2Desk editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    GrooveHQ

    Starting Price

    $15 per month

    Editions & Modules

    GrooveHQ editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Chat2Desk

      No answers on this topic

      GrooveHQ

      It's well organized, but slow.
      Read full review

      Support Rating

      Chat2Desk

      No answers on this topic

      GrooveHQ

      I'm giving them a 3 for the really great support they gave for general questions. They also have a good knowledge base. I'm giving them only a 3 though because of my last customer service when I need a billing resolution. I was very disappointed in how they handled that. I also find it very bad practice to send out ONE email notice that they were raising my rate three times as much at the end of the month. When I was with Desk.com, I had numerous emails over months letting me know their billing plans were changing. Even worse than refusing to refund me the difference was that they just stopped responding to me.
      Read full review

      Alternatives Considered

      Chat2Desk

      No answers on this topic

      GrooveHQ

      We also use Trello for project management. I have used both systems and we like Groove because it allows for our clients to contact us via email. They do not have to go to a ticket submission page, they can just email us directly and it will create a ticket. Groove also provides analytics on how long it takes to respond to tickets
      Read full review

      Return on Investment

      Chat2Desk

      • It has improved our interaction with out customers.
      • Many clients can be managed easily without anyone getting missed from our records
      Read full review

      GrooveHQ

      • We wasted a lot of time setting up the product before we discovered a lot of features listed on the website aren't ready for public use
      Read full review

      Screenshots

      Add comparison