What users are saying about
4 Ratings
19 Ratings
4 Ratings
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Score 7.6 out of 100
19 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Chat2Desk

It is one of the best tools which links messenger on the desk application for easy interaction with customers and sort out their issues or queries.It is highly successful and helpful for small and mid-size firms to handle after-sales service. We have deployed the application one year ago and it has improved our efficiency
Tanika Chhabra | TrustRadius Reviewer

GrooveHQ

Groove is great for people who are wanting to provide accountability and organization for teams across your business. It is suited well for an organization that has many email requests coming in every day, because you can assign tickets to specific team members. It would not be suited for an organization that utilizes more phone support, than email support
Zach Zimmerman | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Chat2Desk
7.5
GrooveHQ
4.7
Organize and prioritize service tickets
Chat2Desk
8.0
GrooveHQ
5.0
Expert directory
Chat2Desk
7.0
GrooveHQ
5.0
Subscription-based notifications
Chat2Desk
9.0
GrooveHQ
4.5
ITSM collaboration and documentation
Chat2Desk
7.0
GrooveHQ
4.5
Ticket creation and submission
Chat2Desk
8.0
GrooveHQ
4.5
Ticket response
Chat2Desk
6.0
GrooveHQ
4.5

Self Help Community

Chat2Desk
8.0
GrooveHQ
6.5
External knowledge base
Chat2Desk
8.0
GrooveHQ
6.6
Internal knowledge base
Chat2Desk
8.0
GrooveHQ
6.5

Multi-Channel Help

Chat2Desk
8.0
GrooveHQ
6.2
Customer portal
Chat2Desk
8.0
GrooveHQ
4.5
IVR
Chat2Desk
9.0
GrooveHQ
7.0
Social integration
Chat2Desk
8.0
GrooveHQ
7.0
Email support
Chat2Desk
8.0
GrooveHQ
4.5
Help Desk CRM integration
Chat2Desk
7.0
GrooveHQ
8.0

Pros

Chat2Desk

  • It is easy to use and the interface is simple
  • Any Messenger user can easily adapt to it
  • Helpful in easy interaction with customers throughout the day
Tanika Chhabra | TrustRadius Reviewer

GrooveHQ

  • Creates Tickets when someone emails in or you can create a ticket within the groove system.
  • They have great reports on response times and the average amount of time it took for a ticket to close. You can even see individuals average response times as well as specific teams.
  • We use their Knowledge Base which is a great tool for creating FAQ and sending people to that.
Bryce Johnston | TrustRadius Reviewer

Cons

Chat2Desk

  • It lags at times and needs an update on the application
  • Customer support is not so good and requires some improvement. I required it once only but had to chase so many times to get in touch.
Tanika Chhabra | TrustRadius Reviewer

GrooveHQ

  • Better Follow-up by customer success team
  • More customization within their major features to fit both, large and small sales teams, alike
  • Their site goes down fairly often
VALERIE AMPRIM | TrustRadius Reviewer

Usability

Chat2Desk

No score
No answers yet
No answers on this topic

GrooveHQ

GrooveHQ 6.0
Based on 1 answer
It's well organized, but slow.
Leslie Nicole | TrustRadius Reviewer

Support Rating

Chat2Desk

No score
No answers yet
No answers on this topic

GrooveHQ

GrooveHQ 3.0
Based on 1 answer
I'm giving them a 3 for the really great support they gave for general questions. They also have a good knowledge base. I'm giving them only a 3 though because of my last customer service when I need a billing resolution. I was very disappointed in how they handled that. I also find it very bad practice to send out ONE email notice that they were raising my rate three times as much at the end of the month. When I was with Desk.com, I had numerous emails over months letting me know their billing plans were changing. Even worse than refusing to refund me the difference was that they just stopped responding to me.
Leslie Nicole | TrustRadius Reviewer

Alternatives Considered

Chat2Desk

No answers on this topic

GrooveHQ

Grove it the less clunky version of Outreach but there are tradeoffs of both. I could honestly go either way on each of these tools
Anonymous | TrustRadius Reviewer

Return on Investment

Chat2Desk

  • It has improved our interaction with out customers.
  • Many clients can be managed easily without anyone getting missed from our records
Tanika Chhabra | TrustRadius Reviewer

GrooveHQ

  • GrooveHQ helps us to be more efficient by keeping track of the interactions our team has had with customers across multiple platforms.
  • GrooveHQ's stats helps us to see where we're spending time.
Andrea Cross | TrustRadius Reviewer

Screenshots

Pricing Details

Chat2Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

GrooveHQ

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chat2Desk
8.0
GrooveHQ
6.9

Usability

Chat2Desk
GrooveHQ
6.0

Support Rating

Chat2Desk
GrooveHQ
3.0

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