Chat2Desk vs. InvGate Service Desk

Chat2Desk

InvGate Service Desk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chat2Desk	Score 8.6 out of 10	Mid-Size Companies (51-1,000 employees)	Chat2Desk is an omnichannel helpdesk platform for sales and customer support via messengers. Connect WhatsApp Business API, Telegram, Facebook Messenger, Viber or widget with online chat to support clients 24/7. Chat2Desk differentiators Helpdesk tools: Select role: operator/admin/supervisor; Dashboards with reports; Fast chat…	N/A
InvGate Service Desk	Score 8.4 out of 10	N/A	The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.	N/A

Pricing

Chat2Desk

InvGate Service Desk

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Chat2Desk	InvGate Service Desk
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	Chat2Desk	InvGate Service Desk
Top Pros	Pro Easy to use Pro Interface is simple	Pro Set up Pro User friendly
Top Cons	Minus Not so good Minus Needs an update Minus Customer support	Minus Reporting functions Minus Back end Minus Access data

Features

Chat2Desk

InvGate Service Desk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Chat2Desk - Ratings	InvGate Service Desk 9.3 2 Ratings 13% above category average
Organize and prioritize service tickets	00 Ratings	10.02 Ratings
Expert directory	00 Ratings	9.02 Ratings
Service restoration	00 Ratings	9.02 Ratings
Self-service tools	00 Ratings	10.02 Ratings
Subscription-based notifications	00 Ratings	9.02 Ratings
ITSM collaboration and documentation	00 Ratings	9.02 Ratings
ITSM reports and dashboards	00 Ratings	9.02 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	Chat2Desk - Ratings	InvGate Service Desk 9.0 2 Ratings 9% above category average
Configuration mangement	00 Ratings	9.02 Ratings
Asset management dashboard	00 Ratings	9.02 Ratings
Policy and contract enforcement	00 Ratings	9.01 Ratings

Change management

Comparison of Change management features of Product A and Product B
	Chat2Desk - Ratings	InvGate Service Desk 9.0 2 Ratings 7% above category average
Change requests repository	00 Ratings	9.02 Ratings
Change calendar	00 Ratings	9.01 Ratings
Service-level management	00 Ratings	9.02 Ratings

Best Alternatives
	Chat2Desk	InvGate Service Desk
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Salesforce Service Cloud Score 8.7 out of 10	Ivanti Neurons for ITSM Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Chat2Desk	InvGate Service Desk
Likelihood to Recommend	- (0 ratings)	10.0 (2 ratings)
Support Rating	- (0 ratings)	1.0 (1 ratings)

User Testimonials
	Chat2Desk	InvGate Service Desk
Likelihood to Recommend	Chat2Desk No answers on this topic	InvGate This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited Incentivized Kevin Smith Information Systems Manager Read full review
Pros	Chat2Desk No answers on this topic	InvGate Set-up of system. GUI is user-friendly. Incentivized Kevin Smith Information Systems Manager Read full review
Cons	Chat2Desk No answers on this topic	InvGate The database for back-end is clunky and cryptic, and it is very hard to access data. The reporting functions are really lacking. Incentivized Kevin Smith Information Systems Manager Read full review
Support Rating	Chat2Desk No answers on this topic	InvGate This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week. Incentivized Kevin Smith Information Systems Manager Read full review
Alternatives Considered	Chat2Desk No answers on this topic	InvGate At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running Incentivized Kevin Smith Information Systems Manager Read full review
Return on Investment	Chat2Desk No answers on this topic	InvGate Upfront, it had a very good ROI compared to a homegrown system that was being used. Allows users to submit issues to get MFG back up and running. Incentivized Kevin Smith Information Systems Manager Read full review
ScreenShots	Chat2Desk Screenshots	InvGate Service Desk Screenshots