What users are saying about
4 Ratings
3 Ratings
4 Ratings
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Score 7.6 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Likelihood to Recommend

Chat2Desk

It is one of the best tools which links messenger on the desk application for easy interaction with customers and sort out their issues or queries.It is highly successful and helpful for small and mid-size firms to handle after-sales service. We have deployed the application one year ago and it has improved our efficiency
Tanika Chhabra | TrustRadius Reviewer

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Chat2Desk
7.5
Mojo Helpdesk
9.8
Organize and prioritize service tickets
Chat2Desk
8.0
Mojo Helpdesk
10.0
Expert directory
Chat2Desk
7.0
Mojo Helpdesk
10.0
Subscription-based notifications
Chat2Desk
9.0
Mojo Helpdesk
10.0
ITSM collaboration and documentation
Chat2Desk
7.0
Mojo Helpdesk
9.0
Ticket creation and submission
Chat2Desk
8.0
Mojo Helpdesk
10.0
Ticket response
Chat2Desk
6.0
Mojo Helpdesk
10.0

Self Help Community

Chat2Desk
8.0
Mojo Helpdesk
10.0
External knowledge base
Chat2Desk
8.0
Mojo Helpdesk
10.0
Internal knowledge base
Chat2Desk
8.0
Mojo Helpdesk
10.0

Multi-Channel Help

Chat2Desk
8.0
Mojo Helpdesk
10.0
Customer portal
Chat2Desk
8.0
Mojo Helpdesk
10.0
IVR
Chat2Desk
9.0
Mojo Helpdesk
Social integration
Chat2Desk
8.0
Mojo Helpdesk
10.0
Email support
Chat2Desk
8.0
Mojo Helpdesk
10.0
Help Desk CRM integration
Chat2Desk
7.0
Mojo Helpdesk
10.0

Pros

Chat2Desk

  • It is easy to use and the interface is simple
  • Any Messenger user can easily adapt to it
  • Helpful in easy interaction with customers throughout the day
Tanika Chhabra | TrustRadius Reviewer

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Cons

Chat2Desk

  • It lags at times and needs an update on the application
  • Customer support is not so good and requires some improvement. I required it once only but had to chase so many times to get in touch.
Tanika Chhabra | TrustRadius Reviewer

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Chat2Desk

No answers on this topic

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

Chat2Desk

  • It has improved our interaction with out customers.
  • Many clients can be managed easily without anyone getting missed from our records
Tanika Chhabra | TrustRadius Reviewer

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Chat2Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chat2Desk Editions & Modules

Additional Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chat2Desk
8.0
Mojo Helpdesk
9.0

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