What users are saying about
3 Ratings
4 Ratings
3 Ratings
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Score 8 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • Mojo Helpdesk ranks higher in 3 feature sets: Incident and problem management, Self Help Community, Multi-Channel Help

Incident and problem management

7.5

Chat2Desk

75%
9.8

Mojo Helpdesk

98%
Mojo Helpdesk ranks higher in 6/6 features

Organize and prioritize service tickets

8.0
80%
1 Rating
10.0
100%
1 Rating

Expert directory

7.0
70%
1 Rating
10.0
100%
1 Rating

Subscription-based notifications

9.0
90%
1 Rating
10.0
100%
1 Rating

ITSM collaboration and documentation

7.0
70%
1 Rating
9.0
90%
1 Rating

Ticket creation and submission

8.0
80%
1 Rating
10.0
100%
1 Rating

Ticket response

6.0
60%
1 Rating
10.0
100%
1 Rating

Self Help Community

8.0

Chat2Desk

80%
10.0

Mojo Helpdesk

100%
Mojo Helpdesk ranks higher in 2/2 features

External knowledge base

8.0
80%
1 Rating
10.0
100%
1 Rating

Internal knowledge base

8.0
80%
1 Rating
10.0
100%
1 Rating

Multi-Channel Help

8.0

Chat2Desk

80%
10.0

Mojo Helpdesk

100%
Mojo Helpdesk ranks higher in 4/5 features

Customer portal

8.0
80%
1 Rating
10.0
100%
1 Rating

IVR

9.0
90%
1 Rating
N/A
0 Ratings

Social integration

8.0
80%
1 Rating
10.0
100%
1 Rating

Email support

8.0
80%
1 Rating
10.0
100%
1 Rating

Help Desk CRM integration

7.0
70%
1 Rating
10.0
100%
1 Rating

Attribute Ratings

  • Mojo Helpdesk is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Chat2Desk

80%
1 Rating
9.0

Mojo Helpdesk

90%
1 Rating

Likelihood to Recommend

Chat2Desk

It is one of the best tools which links messenger on the desk application for easy interaction with customers and sort out their issues or queries. It is highly successful and helpful for small and mid-size firms to handle after-sales service. We have deployed the application one year ago and it has improved our efficiency
Read full review

Metadot Corporation

For a small business it is a very good value.
Read full review

Pros

Chat2Desk

  • It is easy to use and the interface is simple
  • Any Messenger user can easily adapt to it
  • Helpful in easy interaction with customers throughout the day
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Metadot Corporation

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Read full review

Cons

Chat2Desk

  • It lags at times and needs an update on the application
  • Customer support is not so good and requires some improvement. I required it once only but had to chase so many times to get in touch.
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Metadot Corporation

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Read full review

Pricing Details

Chat2Desk

Starting Price

$0

Editions & Modules

Chat2Desk editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Mojo Helpdesk

    Starting Price

    $24 per month

    Editions & Modules

    Mojo Helpdesk editions and modules pricing
    EditionModules
    Mini Me$01
    Professional$292
    Enterprise$993
    Unlimited$3994

    Footnotes

    1. Includes 10 agents
    2. Includes 10 agents
    3. Includes 10 agents
    4. Unlimited agents

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Alternatives Considered

    Chat2Desk

    No answers on this topic

    Metadot Corporation

    Price and customer service.
    Read full review

    Return on Investment

    Chat2Desk

    • It has improved our interaction with out customers.
    • Many clients can be managed easily without anyone getting missed from our records
    Read full review

    Metadot Corporation

    • Our company’s improved customer support response times and expert service has helped us make money.
    Read full review

    Screenshots

    Add comparison