What users are saying about
2 Ratings
2 Ratings
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Score 6 out of 100
1 Rating
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Score 8.2 out of 100

Likelihood to Recommend

ChatBeacon

ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
Anonymous | TrustRadius Reviewer

eAssistance Pro

It is fast and secure.
John Davison | TrustRadius Reviewer

Pros

ChatBeacon

  • Easy to install and configure.
  • Easy for customers to use.
Anonymous | TrustRadius Reviewer

eAssistance Pro

  • It is fully customizable, secure and easy to integrate
  • It is the most user friendly live chat solution
  • You can track Geo-location, IP address, and much more information about your website visitor
  • It will help you to analyze your website traffic
  • I have also integrated this software on my Facebook fan page
John Davison | TrustRadius Reviewer

Cons

ChatBeacon

  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
Anonymous | TrustRadius Reviewer

eAssistance Pro

No answers on this topic

Likelihood to Renew

ChatBeacon

No score
No answers yet
No answers on this topic

eAssistance Pro

eAssistance Pro 9.1
Based on 1 answer
I am still using this comfortably on my website, so I do not need any other software.
John Davison | TrustRadius Reviewer

Support Rating

ChatBeacon

ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
Anonymous | TrustRadius Reviewer

eAssistance Pro

No score
No answers yet
No answers on this topic

Alternatives Considered

ChatBeacon

Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
Anonymous | TrustRadius Reviewer

eAssistance Pro

No that is the first live chat software I am using on my website
John Davison | TrustRadius Reviewer

Return on Investment

ChatBeacon

  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
Anonymous | TrustRadius Reviewer

eAssistance Pro

  • It will definitely increase sales
  • It saves time and money as one person can team to handle multiple queries
John Davison | TrustRadius Reviewer

Pricing Details

ChatBeacon

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

eAssistance Pro

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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