TrustRadius

ChatBeacon vs. eAssistance Pro (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatBeacon
Score 9.0 out of 10
N/A
ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.N/A
eAssistance Pro (discontinued)
Score 8.2 out of 10
N/A
eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.
$7
per month
Pricing
ChatBeaconeAssistance Pro (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChatBeaconeAssistance Pro (discontinued)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChatBeaconeAssistance Pro (discontinued)
Top Pros
Top Cons

No answers on this topic

Best Alternatives
ChatBeaconeAssistance Pro (discontinued)
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatBeaconeAssistance Pro (discontinued)
Likelihood to Recommend
6.0
(1 ratings)
8.2
(1 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
ChatBeaconeAssistance Pro (discontinued)
Likelihood to Recommend
SmartMax Software
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
Verified User
Anonymous
Read full review
Discontinued Products
It is fast and secure.
JD
John Davison
Marketing manager
Read full review
Pros
SmartMax Software
  • Easy to install and configure.
  • Easy for customers to use.
Verified User
Anonymous
Read full review
Discontinued Products
  • It is fully customizable, secure and easy to integrate
  • It is the most user friendly live chat solution
  • You can track Geo-location, IP address, and much more information about your website visitor
  • It will help you to analyze your website traffic
  • I have also integrated this software on my Facebook fan page
JD
John Davison
Marketing manager
Read full review
Cons
SmartMax Software
  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
Verified User
Anonymous
Read full review
Discontinued Products
No answers on this topic
Likelihood to Renew
SmartMax Software
No answers on this topic
Discontinued Products
I am still using this comfortably on my website, so I do not need any other software.
JD
John Davison
Marketing manager
Read full review
Support Rating
SmartMax Software
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
Verified User
Anonymous
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
SmartMax Software
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
Verified User
Anonymous
Read full review
Discontinued Products
No that is the first live chat software I am using on my website
JD
John Davison
Marketing manager
Read full review
Return on Investment
SmartMax Software
  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
Verified User
Anonymous
Read full review
Discontinued Products
  • It will definitely increase sales
  • It saves time and money as one person can team to handle multiple queries
JD
John Davison
Marketing manager
Read full review
ScreenShots