ChatBeacon vs eAssistance Pro (discontinued)

What users are saying about

Score 6 out of 10

Based on 2 reviews and ratings

Score 8.2 out of 10

Based on 1 reviews and ratings

Attribute Ratings

eAssistance Pro (discontinued) is rated higher in 1 area: Likelihood to Recommend

ChatBeacon

60%

1 Rating

8.2

eAssistance Pro (discontinued)

82%

1 Rating

ChatBeacon

N/A

0 Ratings

9.1

eAssistance Pro (discontinued)

91%

1 Rating

ChatBeacon

80%

2 Ratings

eAssistance Pro (discontinued)

N/A

0 Ratings

Pros

Easy to install and configure.
Easy for customers to use.

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Verified User

Professional in Information Technology

Wholesale Company, 51-200 employees

View all 1 answers on this topic

It is fully customizable, secure and easy to integrate
It is the most user friendly live chat solution
You can track Geo-location, IP address, and much more information about your website visitor
It will help you to analyze your website traffic
I have also integrated this software on my Facebook fan page

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John Davison

Marketing manager

Real EstateReal Estate, 11-50 employees

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Cons

ChatBeacon is just SightMax with a fresh coat of paint.
The entire agent UI is remarkably worse than SightMax.

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Verified User

Professional in Information Technology

Wholesale Company, 51-200 employees

View all 1 answers on this topic

No answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$7 per month

Likelihood to Renew

No score

No answers yet

No answers on this topic

eAssistance Pro (discontinued) 9.1

Based on 1 answer

I am still using this comfortably on my website, so I do not need any other software.

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John Davison

Marketing manager

Real EstateReal Estate, 11-50 employees

View all 1 answers on this topic

Support Rating

ChatBeacon 8.0

Based on 2 answers

Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

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Verified User

Professional in Information Technology

Wholesale Company, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

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Verified User

Professional in Information Technology

Wholesale Company, 51-200 employees

View all 1 answers on this topic

No that is the first live chat software I am using on my website

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John Davison

Marketing manager

Real EstateReal Estate, 11-50 employees

View all 1 answers on this topic

Return on Investment

Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

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Verified User

Professional in Information Technology

Wholesale Company, 51-200 employees

View all 1 answers on this topic

It will definitely increase sales
It saves time and money as one person can team to handle multiple queries

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John Davison

Marketing manager

Real EstateReal Estate, 11-50 employees

View all 1 answers on this topic

ChatBeacon Formerly SightMax vs eAssistance Pro (discontinued)

ChatBeacon

eAssistance Pro (discontinued)

Attribute Ratings

Likelihood to Recommend

ChatBeacon

eAssistance Pro (discontinued)

Likelihood to Renew

ChatBeacon

eAssistance Pro (discontinued)

Support Rating

ChatBeacon

eAssistance Pro (discontinued)

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Likelihood to Renew

Support Rating

Alternatives Considered

Return on Investment

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