What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 2 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 1 reviews and ratings
Attribute Ratings
- eAssistance Pro (discontinued) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
6.0
ChatBeacon
60%
1 Rating

8.2
eAssistance Pro (discontinued)
82%
1 Rating
Likelihood to Renew
ChatBeacon
N/A
0 Ratings

9.1
eAssistance Pro (discontinued)
91%
1 Rating
Support Rating
8.0
ChatBeacon
80%
2 Ratings

eAssistance Pro (discontinued)
N/A
0 Ratings
Likelihood to Recommend
ChatBeacon
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeeseAssistance Pro (discontinued)
It is fast and secure.
Marketing manager
Real EstateReal Estate, 11-50 employees
Pros
ChatBeacon
- Easy to install and configure.
- Easy for customers to use.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeeseAssistance Pro (discontinued)
- It is fully customizable, secure and easy to integrate
- It is the most user friendly live chat solution
- You can track Geo-location, IP address, and much more information about your website visitor
- It will help you to analyze your website traffic
- I have also integrated this software on my Facebook fan page
Marketing manager
Real EstateReal Estate, 11-50 employees
Cons
ChatBeacon
- ChatBeacon is just SightMax with a fresh coat of paint.
- The entire agent UI is remarkably worse than SightMax.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeeseAssistance Pro (discontinued)
No answers on this topic
Pricing Details
ChatBeacon
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—eAssistance Pro (discontinued)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$7 per month
Likelihood to Renew
ChatBeacon
No score
No answers yet
No answers on this topic
eAssistance Pro (discontinued)
eAssistance Pro (discontinued) 9.1
Based on 1 answer
I am still using this comfortably on my website, so I do not need any other software.
Marketing manager
Real EstateReal Estate, 11-50 employees
Support Rating
ChatBeacon
ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeeseAssistance Pro (discontinued)
No score
No answers yet
No answers on this topic
Alternatives Considered
ChatBeacon
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeeseAssistance Pro (discontinued)
No that is the first live chat software I am using on my website
Marketing manager
Real EstateReal Estate, 11-50 employees
Return on Investment
ChatBeacon
- Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
- Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeeseAssistance Pro (discontinued)
- It will definitely increase sales
- It saves time and money as one person can team to handle multiple queries
Marketing manager
Real EstateReal Estate, 11-50 employees