ChatBot vs. Google Cloud Dialogflow

Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.

Incentivized

Indicated for those who have good knowledge of programming and coding in HTML and JSON, that is, it is not suitable for beginners or users without much technical knowledge. It is suitable for those who want to integrate with various platforms, such as Telegram, Webhat, Facebook Messenger, among others. I also recommend it to anyone who needs to create a chatbot in several languages (it is not automatic translation). Recommended to create new projects in CX environment and not in ES.

Incentivized

• Superb for interactive form filling.
• Great for standard messages and relaying information.
• Out-of-house assistance and redirecting or capturing followup details.

Incentivized

• Best user interface
• Advanced training modules
• Best NLP and NLU engine

• Solution should also have a dashboard to view the customer analytics
• some times user typed long sentences it should decipher most common word from it.
• Options to use native UI

Incentivized

• Some of the features are still in beta phase.
• The languages available are still limited.
• The advanced features may not be accessible to new users.

Incentivized

It just delivers, even being somewhat rough to get used to it. Users just love it as it feels polished - very well balanced, good chat flows, good workflows, good response time and good usability. It's just somewhat complicated to setup at first glance though, with a semi steep learning curve compared to other solutions around the market.

Incentivized

Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.

Incentivized

Dialogflow is a wonderful tool that is helping to design customized chatbots. I personally recommend if you wanna know how it's works give it a try with a free APIs call, you'll love this tool

Incentivized

ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.

Incentivized

• Good customer engagement levels (positive intent recognition).
• Positive CSAT.
• Not enough volume yet to have a cost ROI.

Incentivized

• Robust platform
• Reliability and security
• Highly scalable for professional usage