Chatfuel vs. Genesys DX (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatfuel
Score 8.2 out of 10
N/A
Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.
$15
per month
Genesys DX (discontinued)
Score 10.0 out of 10
N/A
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.N/A
Pricing
ChatfuelGenesys DX (discontinued)
Editions & Modules
Pro
$15
per month
Free
Free
Premium
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ChatfuelGenesys DX (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
ChatfuelGenesys DX (discontinued)
Small Businesses
IBM watsonx Assistant
IBM watsonx Assistant
Score 9.0 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Conversica
Conversica
Score 9.4 out of 10
Olark
Olark
Score 9.5 out of 10
Enterprises
Conversica
Conversica
Score 9.4 out of 10
LiveChat
LiveChat
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatfuelGenesys DX (discontinued)
Likelihood to Recommend
9.0
(3 ratings)
8.3
(53 ratings)
Usability
-
(0 ratings)
8.2
(20 ratings)
Support Rating
7.7
(3 ratings)
8.3
(21 ratings)
User Testimonials
ChatfuelGenesys DX (discontinued)
Likelihood to Recommend
Chatfuel
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
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Discontinued Products
The relationship building with the entire team at LMI from Sales, to the Account Manager to our Customer Relationship manager and their product Bold360 was excellent. They were always willing to listen to different ideas and try to make them work for us
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Pros
Chatfuel
  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
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Discontinued Products
  • We’ve built our environment to scale globally and currently leveraging the platform in U.S., LATAM, BRAZIL, APAC, and EMEA.
  • Email integration with Outlook has helped channel emails to agents by skill set.
  • The knowledgebase has shared global articles, which are auto-translated to our fans who engage our brands based on their questions.
  • I want to add kudos to the support received from our Customer Success Manager and Technical Account Manager.
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Cons
Chatfuel
  • Setting it up is time-consuming.
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Discontinued Products
  • Reporting capabilities. I think the dashboard and reporting tool could contain more details in terms of what data is visible and available to the user/administrator.
  • Native mobile applications to provide added support.
  • Improving the beta testing program to use new features before understanding whether the update can be pushed out without causing issues with the end-user.
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Usability
Chatfuel
No answers on this topic
Discontinued Products
Day-to-day use of Bold360 AI (chatbot) use (reviewing new questions, adding new responses, tagging, etc.) is fairly simple, but utilizing more advanced features and custom channeling, etc. typically require escalation to developers and may require additional costs if you want help to implement
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Support Rating
Chatfuel
I haven't dealt with the support channel, so I cannot provide a full review for this
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Discontinued Products
Great customer support management provided by LogMeIn, which gives you a direct line with regular meetings with the company to make sure your implementation is a success. [The] account manager is always readily available as well for engagement. Opportunities though exist in a balance between professional services support and VIP support that can be improved upon more.
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Alternatives Considered
Chatfuel
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
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Discontinued Products
I used LivePerson in my previous company. It was the same as BoldChat in terms of being a standalone chat application. But when I started using Bold360, for the very first time I felt I'd found a tool that made chat a really good channel for communications.
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Return on Investment
Chatfuel
  • It helped overall with visitor engagement.
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Discontinued Products
  • Considerable saving on ticket deflection so return on investment
  • Saved on extra support engineer recruitment through self service
  • Enabled support engineers to concentrate on more complex customer issues as simple and semi-complex issues are generally dealt with through self service--so better quality of service for customers
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ScreenShots