Chatfuel vs. Salesforce Einstein Bots

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatfuel
Score 8.2 out of 10
N/A
Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.
$15
per month
Einstein Bots
Score 7.6 out of 10
N/A
Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition.
$50
per month per 100 conversations
Pricing
ChatfuelSalesforce Einstein Bots
Editions & Modules
Pro
$15
per month
Free
Free
Premium
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ChatfuelEinstein Bots
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ChatfuelSalesforce Einstein Bots
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
ChatfuelSalesforce Einstein Bots
Small Businesses
IBM watsonx Assistant
IBM watsonx Assistant
Score 9.0 out of 10
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Medium-sized Companies
Conversica
Conversica
Score 9.4 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 9.4 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatfuelSalesforce Einstein Bots
Likelihood to Recommend
9.0
(3 ratings)
6.4
(1 ratings)
Support Rating
7.7
(3 ratings)
-
(0 ratings)
User Testimonials
ChatfuelSalesforce Einstein Bots
Likelihood to Recommend
Chatfuel
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
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Salesforce
scenarios based on your experience where Salesforce Einstein Bots is well suited:
  • self service options on chat developments
scenarios where it is less appropriate
  • N/A
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Pros
Chatfuel
  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
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Salesforce
  • Easily configured
  • Allow code
  • Integrates with Chat solution
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Cons
Chatfuel
  • Setting it up is time-consuming.
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Salesforce
  • Allow bigger text messages
  • Be more clear when using html
  • Call other variables available in the org
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Support Rating
Chatfuel
I haven't dealt with the support channel, so I cannot provide a full review for this
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Salesforce
No answers on this topic
Alternatives Considered
Chatfuel
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
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Salesforce
No answers on this topic
Return on Investment
Chatfuel
  • It helped overall with visitor engagement.
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Salesforce
  • We were able to assist customers with the self service option, without wasting effort from a real CS advisor
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ScreenShots