Chatfuel vs. Yellow.ai

Chatfuel

5 Reviews and Ratings

Yellow.ai

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chatfuel	Score 9.9 out of 10	N/A	Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.	$15 per month
Yellow.ai	Score 8.3 out of 10	N/A	yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.	N/A

Pricing

Chatfuel

Yellow.ai

Editions & Modules

Pro: $15
per month
Free: Free
Premium: Contact sales team

No answers on this topic

Offerings

Pricing Offerings
Chatfuel	Yellow.ai
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

Contact vendor for pricing information.

More Pricing Information

Community Pulse
	Chatfuel	Yellow.ai
Top Pros	Pro Free option Pro Easy to use Pro Phone numbers	No answers on this topic
Top Cons	Minus Setting it up Minus Time consuming Minus Completely intuitive	No answers on this topic

Best Alternatives
	Chatfuel	Yellow.ai
Small Businesses	IBM watsonx Assistant Score 9.0 out of 10	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	Zoom Contact Center Score 9.2 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Conversica Score 9.4 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Chatfuel	Yellow.ai
Likelihood to Recommend	9.0 (3 ratings)	9.0 (2 ratings)
Support Rating	7.7 (3 ratings)	- (0 ratings)

User Testimonials
	Chatfuel	Yellow.ai
Likelihood to Recommend	Chatfuel Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard. Incentivized Verified User Anonymous Read full review	Yellow.ai I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc. Incentivized Verified User Anonymous Read full review
Pros	Chatfuel Easy to use without experience Cost vs. benefit ratio very good Integrations possible through API Conversion funnels can be created Incentivized Jorge Guevara Lider Servicio a cliente Read full review	Yellow.ai Web integrated chat bot WhatsApp bot Good support from YM team Transparent dashboard for analysis Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Cons	Chatfuel Setting it up is time-consuming. Incentivized Verified User Anonymous Read full review	Yellow.ai Shopping features in bot pricing app integration Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Support Rating	Chatfuel I haven't dealt with the support channel, so I cannot provide a full review for this Incentivized Verified User Anonymous Read full review	Yellow.ai No answers on this topic
Alternatives Considered	Chatfuel Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes. Connecting to our API is free from Chatfuel and integration with other providers has an additional cost. AIVO has no option to create conversation flows if not through keywords. Incentivized Jorge Guevara Lider Servicio a cliente Read full review	Yellow.ai The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines. Incentivized Verified User Anonymous Read full review
Return on Investment	Chatfuel It helped overall with visitor engagement. Incentivized Verified User Anonymous Read full review	Yellow.ai Chatbot is another touch point for customer to do servicing of their loan. The following are the benefits for the customers. Avoid long wait times to reach agent. Get quick and reliable and up to date information. Easy and guided self-service journey. Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot. 24 X 7 availability. Increased customer satisfaction. Reduction in customer support manpower. Incentivized Verified User Anonymous Read full review
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