What users are saying about
4 Ratings
4 Ratings
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Score 9 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Chatfuel

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
Anonymous | TrustRadius Reviewer

Yellow Messenger

Yellow Messenger is well suited for any conversational team you have working in your operations team, i.e. customer service, service desk etc.
Prafulla Prakash | TrustRadius Reviewer

Pros

Chatfuel

  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
Jorge Guevara | TrustRadius Reviewer

Yellow Messenger

  • Innovation - They excel in creating conversational bots. They can provide meaningful innovations & insights into the products they build for us
  • Automation - They can literally automate everything you need to automate
  • Customization - Their product & solutions are customizable to tailor one's needs specifically
Prafulla Prakash | TrustRadius Reviewer

Cons

Chatfuel

  • Setting it up is time-consuming.
Anonymous | TrustRadius Reviewer

Yellow Messenger

No answers on this topic

Usability

Chatfuel

No score
No answers yet
No answers on this topic

Yellow Messenger

Yellow Messenger 10.0
Based on 1 answer
The customizations in the product that Yellow Messenger provides is awesome. This just increases the usability of the product multifold. I have seen their product evolve with the strategies we implement internally. Honestly, this is THE USP that Yellow Messenger has compared to others in the space.
Prafulla Prakash | TrustRadius Reviewer

Support Rating

Chatfuel

Chatfuel 7.7
Based on 3 answers
I haven't dealt with the support channel, so I cannot provide a full review for this
Anonymous | TrustRadius Reviewer

Yellow Messenger

Yellow Messenger 9.0
Based on 1 answer
Support is great. We have a dedicated team helping out with emergencies. However, we also see the Yellow Messenger senior leadership getting involved proactively depending on the complexity of the problem at hand.
Prafulla Prakash | TrustRadius Reviewer

Alternatives Considered

Chatfuel

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Jorge Guevara | TrustRadius Reviewer

Yellow Messenger

No answers on this topic

Return on Investment

Chatfuel

  • It helped overall with visitor engagement.
Anonymous | TrustRadius Reviewer

Yellow Messenger

No answers on this topic

Screenshots

Pricing Details

Chatfuel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chatfuel Editions & Modules

Edition
FreeFree
Pro$152
PremiumContact sales team
  1. per month
Additional Pricing Details

Yellow Messenger

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Yellow Messenger Editions & Modules

Additional Pricing Details

Add comparison