What users are saying about
95 Ratings
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Top Rated
442 Ratings
95 Ratings
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Score 8 out of 100

Cisco Jabber

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Top Rated
442 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Chatter ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

8.0

Chatter

80%
6.5

Cisco Jabber

65%
Chatter ranks higher in 6/7 features

Task Management

8.4
84%
36 Ratings
7.2
72%
71 Ratings

Gantt Charts

7.9
79%
19 Ratings
5.7
57%
10 Ratings

Scheduling

7.8
78%
30 Ratings
6.9
69%
80 Ratings

Workflow Automation

8.4
84%
32 Ratings
6.0
60%
17 Ratings

Mobile Access

7.8
78%
49 Ratings
8.1
81%
123 Ratings

Search

7.5
75%
44 Ratings
7.3
73%
112 Ratings

Visual planning tools

8.3
83%
33 Ratings
4.1
41%
17 Ratings

Communication

8.4

Chatter

84%
6.1

Cisco Jabber

61%
Chatter ranks higher in 7/8 features

Chat

8.8
88%
50 Ratings
8.7
87%
152 Ratings

Notifications

7.5
75%
53 Ratings
8.4
84%
152 Ratings

Discussions

8.2
82%
51 Ratings
7.7
77%
130 Ratings

Surveys

7.8
78%
34 Ratings
4.9
49%
15 Ratings

Internal knowledgebase

8.0
80%
36 Ratings
5.3
53%
20 Ratings

Integrates with GoToMeeting

9.0
90%
13 Ratings
4.0
40%
12 Ratings

Integrates with Gmail and Google Hangouts

8.6
86%
20 Ratings
2.0
20%
12 Ratings

Integrates with Outlook

8.9
89%
23 Ratings
7.8
78%
58 Ratings

File Sharing & Management

8.3

Chatter

83%
6.7

Cisco Jabber

67%
Chatter ranks higher in 8/8 features

Versioning

8.3
83%
28 Ratings
7.5
75%
70 Ratings

Video files

8.4
84%
33 Ratings
6.9
69%
103 Ratings

Audio files

7.6
76%
30 Ratings
7.6
76%
108 Ratings

Document collaboration

8.5
85%
41 Ratings
7.3
73%
89 Ratings

Access control

7.8
78%
34 Ratings
6.8
68%
31 Ratings

Advanced security features

8.8
88%
29 Ratings
6.7
67%
33 Ratings

Integrates with Google Drive

8.9
89%
18 Ratings
5.0
50%
10 Ratings

Device sync

8.1
81%
27 Ratings
5.7
57%
22 Ratings

Attribute Ratings

  • Chatter is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • Cisco Jabber is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

8.8

Chatter

88%
56 Ratings
8.1

Cisco Jabber

81%
160 Ratings

Likelihood to Renew

8.1

Chatter

81%
2 Ratings
5.6

Cisco Jabber

56%
6 Ratings

Usability

7.3

Chatter

73%
7 Ratings
9.0

Cisco Jabber

90%
8 Ratings

Support Rating

7.5

Chatter

75%
53 Ratings
7.9

Cisco Jabber

79%
24 Ratings

Likelihood to Recommend

Chatter

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer

Cisco Jabber

I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Mohammad Mashmoushi | TrustRadius Reviewer

Pros

Chatter

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Glen Tylee | TrustRadius Reviewer

Cisco Jabber

  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
Anonymous | TrustRadius Reviewer

Cons

Chatter

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Joseph C. Chang | TrustRadius Reviewer

Cisco Jabber

  • Stability depends on internet connection more than it needs to
  • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
  • Expensive pricing and pricing model for big organizations (per license)
ozan guner | TrustRadius Reviewer

Pricing Details

Chatter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chatter Editions & Modules

Additional Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Likelihood to Renew

Chatter

Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Siddharth Goyal | TrustRadius Reviewer

Usability

Chatter

Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Anonymous | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Support Rating

Chatter

Chatter 7.5
Based on 53 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Anonymous | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Alternatives Considered

Chatter

Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Naveen Gabrani | TrustRadius Reviewer

Cisco Jabber

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Jian Groenewald | TrustRadius Reviewer

Return on Investment

Chatter

  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

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