Cheetah Digital Customer Engagement Suite (discontinued) vs. ContactPigeon

I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.

Incentivized

Our automations are built differently and using real-time API calls we pass on all the information needed. The cart abandonment and browse abandonment email campaigns are designed based on different travel bundles according to our visitors’ historical data. Likewise, our customer success manager helped up set up on-site count-down pop-ups that highlight the expiration date of specific offers.

• It offers social media tracking, which is a big competitive advantage against its rivals.
• Email targeting options are better than MailChimp.
• Good price.

Incentivized

• Push, Popup & Email Automation
• Support Team
• User Segmentation
• Product Recommendation AI

• I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
• Continue to improve the user interface to make all features more usable to their users.

Incentivized

• The UI is too complex sometimes (hopefully their support is always there for us!)

I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.

Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.

Incentivized

It is honestly the best support team I've ever seen, always ready and willing to help.

They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.

Incentivized

[I] haven't used other [products].

• It has raised costs due to its price, reducing ROI.
• However, we have gotten good results and great CPAs with them, improving margins.
• It has allowed us to be faster on testing, improving ROI in the long term.

Incentivized

• 25% growth in Email orders (YoY).
• Higher open rates up to +46%.