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Top Rated
145 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Kibo Personalization, powered by Monetate & Certona

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Top Rated
145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Attribute Ratings

  • Kibo Personalization, powered by Monetate & Certona is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.1

Cheetah Digital Customer Engagement Suite

71%
2 Ratings
7.5

Kibo Personalization, powered by Monetate & Certona

75%
95 Ratings

Likelihood to Renew

Cheetah Digital Customer Engagement Suite

N/A
0 Ratings
8.2

Kibo Personalization, powered by Monetate & Certona

82%
24 Ratings

Usability

Cheetah Digital Customer Engagement Suite

N/A
0 Ratings
5.6

Kibo Personalization, powered by Monetate & Certona

56%
16 Ratings

Availability

Cheetah Digital Customer Engagement Suite

N/A
0 Ratings
10.0

Kibo Personalization, powered by Monetate & Certona

100%
2 Ratings

Performance

Cheetah Digital Customer Engagement Suite

N/A
0 Ratings
10.0

Kibo Personalization, powered by Monetate & Certona

100%
2 Ratings

Support Rating

6.8

Cheetah Digital Customer Engagement Suite

68%
4 Ratings
8.0

Kibo Personalization, powered by Monetate & Certona

80%
31 Ratings

In-Person Training

Cheetah Digital Customer Engagement Suite

N/A
0 Ratings
10.0

Kibo Personalization, powered by Monetate & Certona

100%
1 Rating

Implementation Rating

Cheetah Digital Customer Engagement Suite

N/A
0 Ratings
8.5

Kibo Personalization, powered by Monetate & Certona

85%
6 Ratings

Likelihood to Recommend

Cheetah Digital Customer Engagement Suite

I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.
Anonymous | TrustRadius Reviewer

Kibo Personalization, powered by Monetate & Certona

In terms of multivariant testing, it is probably one of the most flexible and powerful tools I've used. It's really easy to quickly tweak and change site elements without the need for any coding knowledge. Should you have coding knowledge the tool is even more powerful. The only criticism would be allowing conditional logic in their recommendations engine, i.e. allowing certain logics to fire over others based on what the user is looking at/has carted.
Anonymous | TrustRadius Reviewer

Pros

Cheetah Digital Customer Engagement Suite

  • It offers social media tracking, which is a big competitive advantage against its rivals.
  • Email targeting options are better than MailChimp.
  • Good price.
Gabriela Band | TrustRadius Reviewer

Kibo Personalization, powered by Monetate & Certona

  • Our Monetate team is amazing! They taught us well, are quick to answer questions, and are very organized to keep us on track.
  • Simple-to-use interface makes it easy for business users to set up experiences with little to no web dev assistance.
  • We've gotten some great ideas out of the Insight reports our team has provided. Some of them we tested already, and others inspired even more ideas!
Anonymous | TrustRadius Reviewer

Cons

Cheetah Digital Customer Engagement Suite

  • I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
  • Continue to improve the user interface to make all features more usable to their users.
Anonymous | TrustRadius Reviewer

Kibo Personalization, powered by Monetate & Certona

  • The learning curve is a little steep, especially if you're unfamiliar with HTML/CSS. The tool is so powerful but can be overwhelming at first. The intro instructional videos/content is helpful but it doesn't cover everything. We needed to partner with an optimization company to better understand the tool and get started.
  • Setting up an experiment for the first time isn't simple when you're a marketer who is inexperienced with any sort of web development or even just HTML/CSS. While you can easily select the area you want to create a test with, you don't have a way to easily manipulate that section without the use of HTML/CSS.
  • The first optimization company Monetate recommended us to was horrible - it really was awful working with them. We had dedicated (paid for!) hours that got wasted after the company wasted our time in each meeting (when we did have one - they often needed to reschedule) and they barely knew what our company even did despite multiple meetings. Those hours, despite the awful experience, were never fulfilled, never reimbursed, never carried over to the new (and far better) company. This left a bad taste in my mouth. While I really like this product and it does everything we need, this awful experience and lack of ownership on their end was highly disappointing. We are moving forward though - and happy with our results.
Steffany Winkelmann | TrustRadius Reviewer

Pricing Details

Cheetah Digital Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Kibo Personalization, powered by Monetate & Certona

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Likelihood to Renew

Cheetah Digital Customer Engagement Suite

No score
No answers yet
No answers on this topic

Kibo Personalization, powered by Monetate & Certona

Kibo Personalization, powered by Monetate & Certona 8.2
Based on 24 answers
I had never worked within a company that had a tool like this. It made my life as a designer and a creative manager much easier with it's easy to use interface and limitless possibilities in terms of creative. I would highly recommend taking Monetate for a test drive, you will not be disappointed.
Anonymous | TrustRadius Reviewer

Usability

Cheetah Digital Customer Engagement Suite

No score
No answers yet
No answers on this topic

Kibo Personalization, powered by Monetate & Certona

Kibo Personalization, powered by Monetate & Certona 5.6
Based on 16 answers
Part of what I love about Monetate is how intuitive the tool is. Very very easy to use - based on the basics - Who/What/When/Where concept. Anyone can jump right in and start using the tool. And very easy to copy campaigns and tweak to continue to build experiences. We recently added Monetate on mobile and similar experience - easy to jump back and forth between platforms. Also love the analytics dashboard...easily quantifiable and easy to get tidbits that are digestible for others not as familiar with tool.
Anonymous | TrustRadius Reviewer

Support Rating

Cheetah Digital Customer Engagement Suite

Cheetah Digital Customer Engagement Suite 6.8
Based on 4 answers
Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
Gabriela Band | TrustRadius Reviewer

Kibo Personalization, powered by Monetate & Certona

Kibo Personalization, powered by Monetate & Certona 8.0
Based on 31 answers
Monetate support team meets with use weekly, answers emails daily and promptly. They are proactive about getting answers for us when we need it and offering suggestions based on observations they have or learnings they want to share from other partners. Monetate's support is top notch.
Laura Santoki | TrustRadius Reviewer

Implementation Rating

Cheetah Digital Customer Engagement Suite

No score
No answers yet
No answers on this topic

Kibo Personalization, powered by Monetate & Certona

Kibo Personalization, powered by Monetate & Certona 8.5
Based on 6 answers
Make sure that your feeds into Monetate are thoroughly QA'd
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cheetah Digital Customer Engagement Suite

They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.
Anonymous | TrustRadius Reviewer

Kibo Personalization, powered by Monetate & Certona

At the time of selection, it was the best tool to fit our business needs. The day-to-day users were able to create some experiences on their own and did not require much oversight. We also had developer support built into our contract along with internal developer support so most experiences were achievable. We believed it was as good and in some ways better than the other comparable tools on the market.
Eric Kearney | TrustRadius Reviewer

Return on Investment

Cheetah Digital Customer Engagement Suite

  • It has raised costs due to its price, reducing ROI.
  • However, we have gotten good results and great CPAs with them, improving margins.
  • It has allowed us to be faster on testing, improving ROI in the long term.
Gabriela Band | TrustRadius Reviewer

Kibo Personalization, powered by Monetate & Certona

  • Monetate has shown us how our new site features have either helped customer experience or created a negative impact.
  • One issue we've run into with Monetate is site speed. Too many tests or experiences going on at once will slow down the website noticeably.
  • Monetate has made it faster and easier for us to launch our ideas without having to go through IT for changes.
Anonymous | TrustRadius Reviewer

Screenshots

Kibo Personalization, powered by Monetate & Certona

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