Cheetah Digital Customer Engagement Suite (discontinued) vs. NICE Desktop Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cheetah Digital Customer Engagement Suite (discontinued)
Score 7.0 out of 10
N/A
The Cheetah Digital Marketing Suite (formerly the Experian Marketing Suite) provided cross-channel campaign management as well as real-time offers, messaging, and engaging interactions. The product is discontinued, and is no longer available.N/A
NICE Desktop Analytics
Score 7.1 out of 10
N/A
NICE Systems headquartered in Israel offers NICE Desktop Analytics, a customer interaction management system dedicated to determining the next best action for engaging customers and automating customer service tasks.N/A
Pricing
Cheetah Digital Customer Engagement Suite (discontinued)NICE Desktop Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cheetah Digital Customer Engagement Suite (discontinued)NICE Desktop Analytics
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cheetah Digital Customer Engagement Suite (discontinued)NICE Desktop Analytics
Top Pros
Top Cons
Best Alternatives
Cheetah Digital Customer Engagement Suite (discontinued)NICE Desktop Analytics
Small Businesses
Mautic
Mautic
Score 8.6 out of 10
Emarsys
Emarsys
Score 8.2 out of 10
Medium-sized Companies
The Trade Desk
The Trade Desk
Score 6.5 out of 10
Monetate
Monetate
Score 7.7 out of 10
Enterprises
Oracle Marketing
Oracle Marketing
Score 8.6 out of 10
Monetate
Monetate
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cheetah Digital Customer Engagement Suite (discontinued)NICE Desktop Analytics
Likelihood to Recommend
7.1
(2 ratings)
8.0
(1 ratings)
Support Rating
6.8
(4 ratings)
-
(0 ratings)
User Testimonials
Cheetah Digital Customer Engagement Suite (discontinued)NICE Desktop Analytics
Likelihood to Recommend
Discontinued Products
I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.
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NICE Systems
The area I found it best suited is when you need to be able to see the actions being taken on a computer. In a business setting, we found this to be when an individual was helping our customers. NICE Desktop Analytics integrated into our phone software which would only record when they were actively on a call. This means we didn’t have to monitor all the time but more when the agent was performing their tasks.
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Pros
Discontinued Products
  • It offers social media tracking, which is a big competitive advantage against its rivals.
  • Email targeting options are better than MailChimp.
  • Good price.
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NICE Systems
  • Captures screen video
  • Filters according to rules set
  • Works well with excel to create reports
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Cons
Discontinued Products
  • I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
  • Continue to improve the user interface to make all features more usable to their users.
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NICE Systems
  • Out of date display
  • Self generated reports
  • Better desktop app
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Support Rating
Discontinued Products
Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
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NICE Systems
No answers on this topic
Alternatives Considered
Discontinued Products
They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.
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NICE Systems
No answers on this topic
Return on Investment
Discontinued Products
  • It has raised costs due to its price, reducing ROI.
  • However, we have gotten good results and great CPAs with them, improving margins.
  • It has allowed us to be faster on testing, improving ROI in the long term.
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NICE Systems
  • Higher QA scores
  • Increased customer experience
  • Coaching opportunities
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ScreenShots

Cheetah Digital Customer Engagement Suite (discontinued) Screenshots

Screenshot of Enable marketers to deliver personalized experiences, cross-channel messaging, and loyalty strategies.