Cheetah Digital Customer Engagement Suite
7 Ratings
Ortto
35 Ratings

Cheetah Digital Customer Engagement Suite

7 Ratings
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Score 7 out of 100

Based on 7 reviews and ratings

Ortto

35 Ratings
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Score 9.3 out of 100

Based on 35 reviews and ratings

Feature Set Ratings

    Email & Online Marketing

    Cheetah Digital Customer Engagement Suite

    Feature Set Not Supported
    N/A
    8.7

    Ortto

    87%
    Ortto ranks higher in 8/8 features
    Ortto ranks higher in 8/8 features

    WYSIWYG email editor

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    Dynamic content

    N/A
    0 Ratings
    8.6
    86%
    8 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    8.6
    86%
    8 Ratings

    A/B testing

    N/A
    0 Ratings
    8.7
    87%
    8 Ratings

    Mobile optimization

    N/A
    0 Ratings
    8.7
    87%
    10 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    9.2
    92%
    21 Ratings

    List management

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.7
    87%
    11 Ratings

    Lead Management

    Cheetah Digital Customer Engagement Suite

    Feature Set Not Supported
    N/A
    8.9

    Ortto

    89%
    Ortto ranks higher in 3/3 features
    Ortto ranks higher in 3/3 features

    Lead nurturing

    N/A
    0 Ratings
    9.6
    96%
    11 Ratings

    Data quality management

    N/A
    0 Ratings
    8.6
    86%
    10 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Campaign Management

    Cheetah Digital Customer Engagement Suite

    Feature Set Not Supported
    N/A
    8.7

    Ortto

    87%
    Ortto ranks higher in 1/1 features
    Ortto ranks higher in 1/1 features

    Event/webinar marketing

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Social Media Marketing

    Cheetah Digital Customer Engagement Suite

    Feature Set Not Supported
    N/A
    8.7

    Ortto

    87%
    Ortto ranks higher in 1/1 features
    Ortto ranks higher in 1/1 features

    Social profile integration

    N/A
    0 Ratings
    8.7
    87%
    8 Ratings

    Reporting & Analytics

    Cheetah Digital Customer Engagement Suite

    Feature Set Not Supported
    N/A
    8.6

    Ortto

    86%
    Ortto ranks higher in 2/2 features
    Ortto ranks higher in 2/2 features

    Dashboards

    N/A
    0 Ratings
    8.6
    86%
    12 Ratings

    Standard reports

    N/A
    0 Ratings
    8.6
    86%
    12 Ratings

    Platform & Infrastructure

    Cheetah Digital Customer Engagement Suite

    Feature Set Not Supported
    N/A
    8.6

    Ortto

    86%
    Ortto ranks higher in 3/3 features
    Ortto ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    8.5
    85%
    8 Ratings

    Customizability

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    8.6
    86%
    7 Ratings

    Attribute Ratings

    • Ortto is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.1

    Cheetah Digital Customer Engagement Suite

    71%
    2 Ratings
    8.6

    Ortto

    86%
    12 Ratings

    Support Rating

    6.8

    Cheetah Digital Customer Engagement Suite

    68%
    4 Ratings

    Ortto

    N/A
    0 Ratings

    Likelihood to Recommend

    Cheetah Digital Customer Engagement Suite

    I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Ortto

    Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.

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    Michael Rastall, MBA | TrustRadius Reviewer
    Michael Rastall, MBA
    View all 12 answers on this topic

    Pros

    Cheetah Digital Customer Engagement Suite

    • It offers social media tracking, which is a big competitive advantage against its rivals.
    • Email targeting options are better than MailChimp.
    • Good price.

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    Gabriela Band | TrustRadius Reviewer
    Gabriela Band
    View all 2 answers on this topic

    Ortto

    • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
    • Easy and powerful email editing and creation built-in. No need for email template coding.
    • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.

    Read full review

    Bryan McAnulty | TrustRadius Reviewer
    Bryan McAnulty
    View all 12 answers on this topic

    Cons

    Cheetah Digital Customer Engagement Suite

    • I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
    • Continue to improve the user interface to make all features more usable to their users.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Ortto

    • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.

    Read full review

    Emily Muhoberac | TrustRadius Reviewer
    Emily Muhoberac
    View all 12 answers on this topic

    Pricing Details

    Cheetah Digital Customer Engagement Suite

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    —

    Cheetah Digital Customer Engagement Suite Editions & Modules

    —
    Additional Pricing Details
    —

    Ortto

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $29 per month

    Ortto Editions & Modules

    Edition
    Professional$991
    Campaign$291
    Business$2991
    CustomRequest by quote
    Free$03
    1. per month
    2. none
    3. per month
    Additional Pricing Details
    —

    Support Rating

    Cheetah Digital Customer Engagement Suite

    Cheetah Digital Customer Engagement Suite 6.8
    Based on 4 answers
    Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.

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    Gabriela Band | TrustRadius Reviewer
    Gabriela Band
    View all 4 answers on this topic

    Ortto

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cheetah Digital Customer Engagement Suite

    They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Ortto

    How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Return on Investment

    Cheetah Digital Customer Engagement Suite

    • It has raised costs due to its price, reducing ROI.
    • However, we have gotten good results and great CPAs with them, improving margins.
    • It has allowed us to be faster on testing, improving ROI in the long term.

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    Gabriela Band | TrustRadius Reviewer
    Gabriela Band
    View all 2 answers on this topic

    Ortto

    • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Screenshots

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