6 Ratings
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Score 6.4 out of 100
31 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Cheetah Digital Customer Engagement Suite

I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
7.0
Workflow management
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0
Territory management
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
6.5
Opportunity management
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
7.3
Interaction tracking
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
9.0

Customer Service & Support

Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.7
Case management
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
9.0
Call center management
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
9.0
Help desk management
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.2

Marketing Automation

Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0
Lead management
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0
Email marketing
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0

CRM Project Management

Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.1
Task management
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.4
Reporting
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0
Pipeline visualization
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.1
Customizable reports
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0

Customization

Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
7.7
Custom fields
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0
Custom objects
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0
Scripting environment
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0
API for custom integration
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
7.0

Security

Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0
Single sign-on capability
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0
Role-based user permissions
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.0

Social CRM

Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
7.7
Social data
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
7.8
Social engagement
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
7.0
Marketing automation
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
7.0

Platform

Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.2
Mobile access
Cheetah Digital Customer Engagement Suite
Pega Customer Engagement Suite
8.2

Pros

Cheetah Digital Customer Engagement Suite

  • It offers social media tracking, which is a big competitive advantage against its rivals.
  • Email targeting options are better than MailChimp.
  • Good price.
Gabriela Band | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Cheetah Digital Customer Engagement Suite

  • I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
  • Continue to improve the user interface to make all features more usable to their users.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Support Rating

Cheetah Digital Customer Engagement Suite

Cheetah Digital Customer Engagement Suite 6.7
Based on 4 answers
Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
Gabriela Band | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Cheetah Digital Customer Engagement Suite

They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Cheetah Digital Customer Engagement Suite

  • It has raised costs due to its price, reducing ROI.
  • However, we have gotten good results and great CPAs with them, improving margins.
  • It has allowed us to be faster on testing, improving ROI in the long term.
Gabriela Band | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pega Customer Engagement Suite

Pricing Details

Cheetah Digital Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Cheetah Digital Customer Engagement Suite Editions & Modules

Additional Pricing Details

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cheetah Digital Customer Engagement Suite
7.1
Pega Customer Engagement Suite
8.0

Support Rating

Cheetah Digital Customer Engagement Suite
6.7
Pega Customer Engagement Suite

Add comparison