What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 7 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 12 reviews and ratings
Attribute Ratings
- SAS Marketing Operations Management is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.1
Cheetah Digital Customer Engagement Suite
71%
2 Ratings
8.0
SAS Marketing Ops
80%
1 Rating
Support Rating
6.8
Cheetah Digital Customer Engagement Suite
68%
4 Ratings
SAS Marketing Ops
N/A
0 Ratings
Likelihood to Recommend
Cheetah Digital Customer Engagement Suite
I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesSAS Marketing Ops
No answer on this topic is available.
Pros
Cheetah Digital Customer Engagement Suite
- It offers social media tracking, which is a big competitive advantage against its rivals.
- Email targeting options are better than MailChimp.
- Good price.
Sales Specialist
OgilvyInternet, 10,001+ employees
SAS Marketing Ops
- Create and manage a detailed plan for a marketing campaign: when you create detailed project plans and then task and role levels, SAS Marketing Operations Management (SAS MOM) makes it easier to coordinate between projects with very little, if any, issues.
- Share, reuse and leverage existing marketing assets: Like some marketing tools, SAS MOM allows you to create and reuse assets across various channels.
- Manage project collaboration and execution: You are allowed to set up a workflow that helps move processes along without having to manage each step of the project.

Verified User
Analyst in Information Technology
Wholesale Company, 201-500 employeesCons
Cheetah Digital Customer Engagement Suite
- I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
- Continue to improve the user interface to make all features more usable to their users.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesSAS Marketing Ops
- It would be good to have a Storyboard feature to summarize and tie together some of the dashboard metrics.
- Missing feature: Hubspot CRM integration.

Verified User
Analyst in Information Technology
Wholesale Company, 201-500 employeesPricing Details
Cheetah Digital Customer Engagement Suite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—SAS Marketing Ops
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
Cheetah Digital Customer Engagement Suite
Cheetah Digital Customer Engagement Suite 6.8
Based on 4 answers
Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
Sales Specialist
OgilvyInternet, 10,001+ employees
SAS Marketing Ops
No score
No answers yet
No answers on this topic
Alternatives Considered
Cheetah Digital Customer Engagement Suite
They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesSAS Marketing Ops
No answers on this topic
Return on Investment
Cheetah Digital Customer Engagement Suite
- It has raised costs due to its price, reducing ROI.
- However, we have gotten good results and great CPAs with them, improving margins.
- It has allowed us to be faster on testing, improving ROI in the long term.
Sales Specialist
OgilvyInternet, 10,001+ employees
SAS Marketing Ops
No answers on this topic