Cheetah Digital Customer Engagement Suite (discontinued) vs. SendBird

Cheetah Digital Customer Engagement Suite (discontinued)

SendBird

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cheetah Digital Customer Engagement Suite (discontinued)	Score 8.0 out of 10	N/A	The Cheetah Digital Marketing Suite (formerly the Experian Marketing Suite) provided cross-channel campaign management as well as real-time offers, messaging, and engaging interactions. The product is discontinued, and is no longer available.	N/A
SendBird	Score 8.9 out of 10	Small Businesses (1-50 employees)	SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…	$0 Up to 1,000 chat MAU

Pricing

Cheetah Digital Customer Engagement Suite (discontinued)

SendBird

Editions & Modules

No answers on this topic

Free: $0
Up to 1,000 chat MAU
SPROUT: $49
Up to 10,000 chat MAU
TREE: $149
Up to 30,000 chat MAU, Broadcasting message is available
PARK: $499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE: Contact us

Offerings

Pricing Offerings
Cheetah Digital Customer Engagement Suite (discontinued)	SendBird
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

Required

No setup fee

Additional Details

—

We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.

More Pricing Information

Community Pulse
	Cheetah Digital Customer Engagement Suite (discontinued)	SendBird
Top Pros	Pro Customer service Pro Us build Pro Build new	Pro Group chat Pro Live chat Pro User engagement
Top Cons	Minus User interface Minus Bit confusing Minus Ability to create	Minus System is not Minus Screen sharing Minus Documentation needs

Best Alternatives
	Cheetah Digital Customer Engagement Suite (discontinued)	SendBird
Small Businesses	Mautic Score 9.2 out of 10	Telegram Score 8.8 out of 10
Medium-sized Companies	The Trade Desk Score 7.0 out of 10	Telegram Score 8.8 out of 10
Enterprises	Iterable Score 8.5 out of 10	Telegram Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cheetah Digital Customer Engagement Suite (discontinued)	SendBird
Likelihood to Recommend	7.1 (2 ratings)	8.9 (2 ratings)
Support Rating	6.8 (2 ratings)	- (0 ratings)

User Testimonials
	Cheetah Digital Customer Engagement Suite (discontinued)	SendBird
Likelihood to Recommend	Discontinued Products I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward. Incentivized Verified User Anonymous Read full review	SendBird SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier. Incentivized PS Pradyumn Singh Software Engineer Read full review
Pros	Discontinued Products It offers social media tracking, which is a big competitive advantage against its rivals. Email targeting options are better than MailChimp. Good price. Incentivized Gabriela Band Sales Specialist Read full review	SendBird Moderation around comments & chats. SendBird UIKit was super helpful for the design team. Our devs raved about the API documentation being so thorough & easy to follow. Incentivized Verified User Anonymous Read full review
Cons	Discontinued Products I would love more ability to create programmatic campaigns that follow customers on a lifecycle. Continue to improve the user interface to make all features more usable to their users. Incentivized Verified User Anonymous Read full review	SendBird It's support system is not that efficient Documentation needs improvement It's pricing is a little bit high comparing to other available options Incentivized PS Pradyumn Singh Software Engineer Read full review
Support Rating	Discontinued Products Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect. Incentivized Gabriela Band Sales Specialist Read full review	SendBird No answers on this topic
Alternatives Considered	Discontinued Products They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use. Incentivized Verified User Anonymous Read full review	SendBird No answers on this topic
Return on Investment	Discontinued Products It has raised costs due to its price, reducing ROI. However, we have gotten good results and great CPAs with them, improving margins. It has allowed us to be faster on testing, improving ROI in the long term. Incentivized Gabriela Band Sales Specialist Read full review	SendBird Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount. Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in. Incentivized Verified User Anonymous Read full review
ScreenShots	Cheetah Digital Customer Engagement Suite (discontinued) Screenshots	SendBird Screenshots