Cheetah Digital Customer Engagement Suite (discontinued) vs. WATI.io

Cheetah Digital Customer Engagement Suite (discontinued)

Cheetah Digital Customer Engagement Suite (discontinued)

8 Reviews and Ratings

WATI.io

WATI.io

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cheetah Digital Customer Engagement Suite (discontinued)	Score 8.0 out of 10	N/A	The Cheetah Digital Marketing Suite (formerly the Experian Marketing Suite) provided cross-channel campaign management as well as real-time offers, messaging, and engaging interactions. The product is discontinued, and is no longer available.	N/A
WATI.io	Score 8.9 out of 10	N/A	WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.	$49 per month

Pricing

Cheetah Digital Customer Engagement Suite (discontinued)

WATI.io

Editions & Modules

No answers on this topic

Standard: $49
per month
Professional: $98
per month

Offerings

Pricing Offerings
Cheetah Digital Customer Engagement Suite (discontinued)	WATI.io
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Required

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Cheetah Digital Customer Engagement Suite (discontinued)	WATI.io
Top Pros	Pro Customer service Pro Us build Pro Build new	Pro Automated responses Pro Tool for creating Pro Drag and drop
Top Cons	Minus User interface Minus Bit confusing Minus Ability to create	Minus Mobile interface Minus User friendly Minus Not user friendly

Best Alternatives
	Cheetah Digital Customer Engagement Suite (discontinued)	WATI.io
Small Businesses	Mautic Score 9.1 out of 10	Simplify360 Score 7.8 out of 10
Medium-sized Companies	The Trade Desk Score 9.0 out of 10	Bright Pattern Contact Center Score 9.6 out of 10
Enterprises	Iterable Score 8.8 out of 10	Bright Pattern Contact Center Score 9.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cheetah Digital Customer Engagement Suite (discontinued)	WATI.io
Likelihood to Recommend	7.1 (2 ratings)	8.0 (1 ratings)
Support Rating	6.8 (2 ratings)	- (0 ratings)

User Testimonials
	Cheetah Digital Customer Engagement Suite (discontinued)	WATI.io
Likelihood to Recommend	Discontinued Products I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward. Incentivized Verified User Anonymous Read full review	WATI.io If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io. Incentivized Verified User Anonymous Read full review
Pros	Discontinued Products It offers social media tracking, which is a big competitive advantage against its rivals. Email targeting options are better than MailChimp. Good price. Incentivized Gabriela Band Sales Specialist Read full review	WATI.io Segmented campaigns. Easy to access documents for developers. Integrations with other tools. Incentivized Verified User Anonymous Read full review
Cons	Discontinued Products I would love more ability to create programmatic campaigns that follow customers on a lifecycle. Continue to improve the user interface to make all features more usable to their users. Incentivized Verified User Anonymous Read full review	WATI.io Open marketplace for integrations. Inclusion of the social platforms like Facebook, LinkedIn & Instagram. Incentivized Verified User Anonymous Read full review
Support Rating	Discontinued Products Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect. Incentivized Gabriela Band Sales Specialist Read full review	WATI.io No answers on this topic
Alternatives Considered	Discontinued Products They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use. Incentivized Verified User Anonymous Read full review	WATI.io Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io. Incentivized Verified User Anonymous Read full review
Return on Investment	Discontinued Products It has raised costs due to its price, reducing ROI. However, we have gotten good results and great CPAs with them, improving margins. It has allowed us to be faster on testing, improving ROI in the long term. Incentivized Gabriela Band Sales Specialist Read full review	WATI.io Quick setup gave us good advantage. Easy to use, no need of any technical knowledge. Incentivized Verified User Anonymous Read full review
ScreenShots	Cheetah Digital Customer Engagement Suite (discontinued) Screenshots