6 Ratings
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Score 6.4 out of 100
10 Ratings
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Score 10 out of 100

Likelihood to Recommend

Cheetah Digital Customer Engagement Suite

I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.
Anonymous | TrustRadius Reviewer

Yesmail360i

For all outbound messaging, YesMail is perfect. For Social Media management, or for customer service management, where customers or subscribers need a place to "talk back" to your organization, YesMail might not be the best platform.
Annette Giordano | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9
WYSIWYG email editor
Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9
Dynamic content
Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9
Ability to test dynamic content
Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9
Landing pages
Cheetah Digital Customer Engagement Suite
Yesmail360i
9.8
A/B testing
Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9
Mobile optimization
Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9
Email deliverability reporting
Cheetah Digital Customer Engagement Suite
Yesmail360i
10.0
List management
Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9
Triggered drip sequences
Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9

Reporting & Analytics

Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9
Dashboards
Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9
Standard reports
Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9
Custom reports
Cheetah Digital Customer Engagement Suite
Yesmail360i
9.9

Pros

Cheetah Digital Customer Engagement Suite

  • It offers social media tracking, which is a big competitive advantage against its rivals.
  • Email targeting options are better than MailChimp.
  • Good price.
Gabriela Band | TrustRadius Reviewer

Yesmail360i

  • Large Enterprise email campaigns for Fortune 500 clients.
  • Account managers are very easy to work with and contact. I usually can get a response within a few hours to solve an issue.
  • Software is very easy to use and ramp up time was short.
Bobby Pierce | TrustRadius Reviewer

Cons

Cheetah Digital Customer Engagement Suite

  • I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
  • Continue to improve the user interface to make all features more usable to their users.
Anonymous | TrustRadius Reviewer

Yesmail360i

  • The ramp up time for new users is pretty poor. Since it is not an intuitive interface non tech savvy users have a hard time getting the most out of it
  • A lot of common functionality has to be built in... Which costs extra
  • Support isn't the best, they do respond but not at the speed I would like.
Nicholas Black | TrustRadius Reviewer

Likelihood to Renew

Cheetah Digital Customer Engagement Suite

No score
No answers yet
No answers on this topic

Yesmail360i

Yesmail360i 3.9
Based on 4 answers
I do not have the buying decision to renew/change providers, but do have the ability to provide my feedback to those who do. Yesmail has a lot of kinks that need to be worked out. But, for those that just need to deploy emails, and house subscriptions, this is a decent platform to do so. Companies with more advanced campaign targeting/analysis needs should explore other service providers.
Anonymous | TrustRadius Reviewer

Usability

Cheetah Digital Customer Engagement Suite

No score
No answers yet
No answers on this topic

Yesmail360i

Yesmail360i 5.0
Based on 1 answer
Overall it is easy to use but there's several different portals you must log into instead of having everything at your disposal in one place (reporting, emails, extracting data, etc).
Anonymous | TrustRadius Reviewer

Support Rating

Cheetah Digital Customer Engagement Suite

Cheetah Digital Customer Engagement Suite 6.7
Based on 4 answers
Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
Gabriela Band | TrustRadius Reviewer

Yesmail360i

Yesmail360i 9.0
Based on 1 answer
Very easy to get a hold of an actual person and quick responses.
Bobby Pierce | TrustRadius Reviewer

Alternatives Considered

Cheetah Digital Customer Engagement Suite

They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.
Anonymous | TrustRadius Reviewer

Yesmail360i

We currently use MailChimp for automation campaigns. While there are limitations with MailChimp segmentation, it was much faster to get set up. We still use Yesmail for the bulk of our sending, and could probably do all the same things we do with MailChimp but it would just take a bit longer to get it set up
Lucas Powell | TrustRadius Reviewer

Return on Investment

Cheetah Digital Customer Engagement Suite

  • It has raised costs due to its price, reducing ROI.
  • However, we have gotten good results and great CPAs with them, improving margins.
  • It has allowed us to be faster on testing, improving ROI in the long term.
Gabriela Band | TrustRadius Reviewer

Yesmail360i

  • We spend quite a bit of time troubleshooting, so it has had a negative impact on employee efficiency. When there is an issue we have to give them step by step examples of what went wrong so they can re-create it. 8 times out of 10, they can't recreate the issue.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cheetah Digital Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Yesmail360i

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cheetah Digital Customer Engagement Suite
7.1
Yesmail360i
10.0

Likelihood to Renew

Cheetah Digital Customer Engagement Suite
Yesmail360i
3.9

Usability

Cheetah Digital Customer Engagement Suite
Yesmail360i
5.0

Support Rating

Cheetah Digital Customer Engagement Suite
6.7
Yesmail360i
9.0

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