7 Ratings
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Score 7 out of 100
12 Ratings
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Score 8 out of 100

Feature Set Ratings

    Email & Online Marketing

    Cheetah Digital Customer Engagement Suite

    Feature Set Not Supported
    N/A
    9.9

    Yesmail360i

    99%
    Yesmail360i ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    9.9
    99%
    5 Ratings

    Dynamic content

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Landing pages

    N/A
    0 Ratings
    9.8
    98%
    2 Ratings

    A/B testing

    N/A
    0 Ratings
    9.9
    99%
    4 Ratings

    Mobile optimization

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    List management

    N/A
    0 Ratings
    9.9
    99%
    4 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.9
    99%
    3 Ratings

    Reporting & Analytics

    Cheetah Digital Customer Engagement Suite

    Feature Set Not Supported
    N/A
    9.9

    Yesmail360i

    99%
    Yesmail360i ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.9
    99%
    4 Ratings

    Standard reports

    N/A
    0 Ratings
    9.9
    99%
    4 Ratings

    Custom reports

    N/A
    0 Ratings
    9.9
    99%
    4 Ratings

    Attribute Ratings

    • Yesmail360i is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    Cheetah Digital Customer Engagement Suite

    71%
    2 Ratings
    10.0

    Yesmail360i

    100%
    8 Ratings

    Likelihood to Renew

    Cheetah Digital Customer Engagement Suite

    N/A
    0 Ratings
    3.9

    Yesmail360i

    39%
    4 Ratings

    Usability

    Cheetah Digital Customer Engagement Suite

    N/A
    0 Ratings
    5.0

    Yesmail360i

    50%
    1 Rating

    Support Rating

    6.8

    Cheetah Digital Customer Engagement Suite

    68%
    4 Ratings
    9.0

    Yesmail360i

    90%
    2 Ratings

    Likelihood to Recommend

    Cheetah Digital Customer Engagement Suite

    I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.
    Anonymous | TrustRadius Reviewer

    Yesmail360i

    For all outbound messaging, YesMail is perfect. For Social Media management, or for customer service management, where customers or subscribers need a place to "talk back" to your organization, YesMail might not be the best platform.
    Annette Giordano | TrustRadius Reviewer

    Pros

    Cheetah Digital Customer Engagement Suite

    • It offers social media tracking, which is a big competitive advantage against its rivals.
    • Email targeting options are better than MailChimp.
    • Good price.
    Gabriela Band | TrustRadius Reviewer

    Yesmail360i

    • Large Enterprise email campaigns for Fortune 500 clients.
    • Account managers are very easy to work with and contact. I usually can get a response within a few hours to solve an issue.
    • Software is very easy to use and ramp up time was short.
    Bobby Pierce | TrustRadius Reviewer

    Cons

    Cheetah Digital Customer Engagement Suite

    • I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
    • Continue to improve the user interface to make all features more usable to their users.
    Anonymous | TrustRadius Reviewer

    Yesmail360i

    • The ramp up time for new users is pretty poor. Since it is not an intuitive interface non tech savvy users have a hard time getting the most out of it
    • A lot of common functionality has to be built in... Which costs extra
    • Support isn't the best, they do respond but not at the speed I would like.
    Nicholas Black | TrustRadius Reviewer

    Pricing Details

    Cheetah Digital Customer Engagement Suite

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    Yesmail360i

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Cheetah Digital Customer Engagement Suite

    No score
    No answers yet
    No answers on this topic

    Yesmail360i

    Yesmail360i 3.9
    Based on 4 answers
    I do not have the buying decision to renew/change providers, but do have the ability to provide my feedback to those who do. Yesmail has a lot of kinks that need to be worked out. But, for those that just need to deploy emails, and house subscriptions, this is a decent platform to do so. Companies with more advanced campaign targeting/analysis needs should explore other service providers.
    Anonymous | TrustRadius Reviewer

    Usability

    Cheetah Digital Customer Engagement Suite

    No score
    No answers yet
    No answers on this topic

    Yesmail360i

    Yesmail360i 5.0
    Based on 1 answer
    Overall it is easy to use but there's several different portals you must log into instead of having everything at your disposal in one place (reporting, emails, extracting data, etc).
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cheetah Digital Customer Engagement Suite

    Cheetah Digital Customer Engagement Suite 6.8
    Based on 4 answers
    Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
    Gabriela Band | TrustRadius Reviewer

    Yesmail360i

    Yesmail360i 9.0
    Based on 2 answers
    Very easy to get a hold of an actual person and quick responses.
    Bobby Pierce | TrustRadius Reviewer

    Alternatives Considered

    Cheetah Digital Customer Engagement Suite

    They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.
    Anonymous | TrustRadius Reviewer

    Yesmail360i

    We currently use MailChimp for automation campaigns. While there are limitations with MailChimp segmentation, it was much faster to get set up. We still use Yesmail for the bulk of our sending, and could probably do all the same things we do with MailChimp but it would just take a bit longer to get it set up
    Lucas Powell | TrustRadius Reviewer

    Return on Investment

    Cheetah Digital Customer Engagement Suite

    • It has raised costs due to its price, reducing ROI.
    • However, we have gotten good results and great CPAs with them, improving margins.
    • It has allowed us to be faster on testing, improving ROI in the long term.
    Gabriela Band | TrustRadius Reviewer

    Yesmail360i

    • We spend quite a bit of time troubleshooting, so it has had a negative impact on employee efficiency. When there is an issue we have to give them step by step examples of what went wrong so they can re-create it. 8 times out of 10, they can't recreate the issue.
    Anonymous | TrustRadius Reviewer

    Screenshots

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