What users are saying about
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 39 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 14 reviews and ratings
Feature Set Ratings
- Cheetah Messaging ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics
Email & Online Marketing

7.9
Cheetah Messaging
79%
7.0
Mautic
70%
Cheetah Messaging ranks higher in 7/9 features
Cheetah Messaging ranks higher in 7/9 features
WYSIWYG email editor

7.0
70%
11 Ratings
4.5
45%
6 Ratings
Dynamic content

9.0
90%
11 Ratings
5.6
56%
7 Ratings
Ability to test dynamic content

7.5
75%
11 Ratings
5.6
56%
7 Ratings
Landing pages

7.0
70%
11 Ratings
7.5
75%
5 Ratings
A/B testing

8.0
80%
10 Ratings
7.6
76%
6 Ratings
Mobile optimization

9.0
90%
10 Ratings
8.3
83%
6 Ratings
Email deliverability reporting

8.0
80%
19 Ratings
7.0
70%
11 Ratings
List management

8.0
80%
11 Ratings
9.3
93%
7 Ratings
Triggered drip sequences

8.0
80%
9 Ratings
8.0
80%
6 Ratings
Reporting & Analytics

7.7
Cheetah Messaging
77%
6.8
Mautic
68%
Cheetah Messaging ranks higher in 3/3 features
Cheetah Messaging ranks higher in 3/3 features
Dashboards

7.5
75%
11 Ratings
7.3
73%
7 Ratings
Standard reports

8.0
80%
11 Ratings
6.2
62%
7 Ratings
Custom reports

7.5
75%
11 Ratings
6.9
69%
5 Ratings
Pre-Send Testing

7.8
Cheetah Messaging
78%
Mautic
Feature Set Not Supported
N/A
Cheetah Messaging ranks higher in 8/8 features
Cheetah Messaging ranks higher in 8/8 features
URL Validation

7.2
72%
3 Ratings
N/A
0 Ratings
Link Tracking

8.5
85%
3 Ratings
N/A
0 Ratings
Image Validation

7.8
78%
3 Ratings
N/A
0 Ratings
Inbox Display

7.4
74%
3 Ratings
N/A
0 Ratings
Email Accessibility Tools

7.4
74%
3 Ratings
N/A
0 Ratings
Spelling and Grammar Check

7.7
77%
3 Ratings
N/A
0 Ratings
Spam Testing

7.5
75%
3 Ratings
N/A
0 Ratings
Email Previews

8.7
87%
3 Ratings
N/A
0 Ratings
Lead Management

Cheetah Messaging
Feature Set Not Supported
N/A
7.9
Mautic
79%
Mautic (open source) ranks higher in 4/4 features
Mautic (open source) ranks higher in 4/4 features
Lead nurturing

N/A
0 Ratings
8.3
83%
7 Ratings
Lead scoring and grading

N/A
0 Ratings
8.3
83%
7 Ratings
Data quality management

N/A
0 Ratings
7.7
77%
5 Ratings
Automated sales alerts and tasks

N/A
0 Ratings
7.4
74%
5 Ratings
Campaign Management

Cheetah Messaging
Feature Set Not Supported
N/A
7.8
Mautic
78%
Mautic (open source) ranks higher in 2/2 features
Mautic (open source) ranks higher in 2/2 features
Calendaring

N/A
0 Ratings
8.0
80%
5 Ratings
Event/webinar marketing

N/A
0 Ratings
7.7
77%
4 Ratings
Social Media Marketing

Cheetah Messaging
Feature Set Not Supported
N/A
6.0
Mautic
60%
Mautic (open source) ranks higher in 2/2 features
Mautic (open source) ranks higher in 2/2 features
Social sharing and campaigns

N/A
0 Ratings
6.0
60%
3 Ratings
Social profile integration

N/A
0 Ratings
6.0
60%
4 Ratings
Platform & Infrastructure

Cheetah Messaging
Feature Set Not Supported
N/A
6.0
Mautic
60%
Mautic (open source) ranks higher in 6/6 features
Mautic (open source) ranks higher in 6/6 features
API

N/A
0 Ratings
7.6
76%
7 Ratings
Role-based workflow & approvals

N/A
0 Ratings
6.5
65%
3 Ratings
Customizability

N/A
0 Ratings
7.6
76%
5 Ratings
Integration with Salesforce.com

N/A
0 Ratings
6.4
64%
5 Ratings
Integration with Microsoft Dynamics CRM

N/A
0 Ratings
4.0
40%
2 Ratings
Integration with SugarCRM

N/A
0 Ratings
4.0
40%
2 Ratings
Attribute Ratings
- Cheetah Messaging is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.5
Cheetah Messaging
85%
13 Ratings
7.7
Mautic
77%
7 Ratings
Likelihood to Renew

7.6
Cheetah Messaging
76%
3 Ratings
Mautic
N/A
0 Ratings
Usability

4.0
Cheetah Messaging
40%
1 Rating
Mautic
N/A
0 Ratings
Support Rating

2.0
Cheetah Messaging
20%
2 Ratings
Mautic
N/A
0 Ratings
Likelihood to Recommend
Cheetah Messaging
I think CheetahMail, being one of the main ESPs in the market, is a quality choice. However, I would suggest that it's really only valuable for a bit larger of an organization, generally having staff of 100+ and revenues in tens of millions -- this is mainly to justify the amount of investment required, so may be cost-prohibitive to some. You also need to make sure that you understand the entire "level of support" you will gain through your specific contract.... the key is understanding what types of resources are within your organization (who's doing the coding? who comes up with the next campaign? What's the overall strategy?) Depending on these questions and resources, may help determine your final needs from a services point of view. CheetahMail can provide a wealth of various services specific to needs (and changes over time as your business changes), but a clear understanding of what you have before you bring them on will really help getting up and running quickly. Also be sure to truly understand the costs for the initial integrations, setups, IP senders, etc.

Verified User
Team Lead in Information Technology
Entertainment Company, 51-200 employeesMautic
Mautic is well suited for users who do not require a lot of maintenance on the technical areas and have only the general requirements of the email marketing sector. In case the users have more precise requirements and are more focussed on the quality and a proper quantitative analysis, Mautic would not be an ideal choice. In other words for small companies Mautic would be an idea choice where the budget is a constraint and the extent of use is low but in cases where budget is not really a constraint against the performance and quality, Mautic would not be an ideal choice.
Marketing Specialist
LeadbookMarketing & Advertising, 11-50 employees
Pros
Cheetah Messaging
- Internal management - This is a great web-based tool that allows our users to see what emails go to whom.
- Organization - Many layers of organization for templates since there are many types of remarketing emails that we send out.
- Historical Records - CheetahMail sends us the raw text files of all email actions so we can upload them to our database.
BI Engineer II
Answer Financial Inc.Insurance, 201-500 employees
Mautic
- It reduces cost of using marketing automation for smaller companies
- A lot of ways to integrate with third-party and our own developed plugins
- A growing ecosystem of IT companies, helping clients to make the best use of Mautic (open source)
Cofounder and CEO
twentyZen GmbHInformation Technology & Services, 1-10 employees
Cons
Cheetah Messaging
- The organization of CheetahMail could at times be better, as you create more and more mailings, they just pile up in a long list. It would be useful to be able to create folders to store specific mailings in. (ex. editorial, newsletters, marketing, etc.)

Verified User
Professional in Marketing
Automotive Company, 51-200 employeesMautic
- Setting up the email templates has required hiring a professional. The templates that are provided are not fully responsive.
- More responsive form templates are needed.
Life Coach | Public Speaker
Seek Within YouProfessional Training & Coaching, 1-10 employees
Pricing Details
Cheetah Messaging
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Cheetah Messaging Editions & Modules
—
Additional Pricing Details
—Mautic
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Mautic Editions & Modules
Edition
Mautic Marketing Automation | $0 |
---|
- none
Additional Pricing Details
—Likelihood to Renew
Cheetah Messaging
Cheetah Messaging 7.6
Based on 3 answers
As I have begun exploring competitors, I've come to realize that every competitor offers so much more functionality and integration than CheetahMail does. When we first signed our contract, CheetahMail was much more innovative and at the forefront of email. Since being bought out by Experian, we've seen a huge decline in service and innovation. They have laid off much of their staff and moved their account representatives to Costa Rica. They also heavily rely on on third parties which you will have to pay large amounts of money for while other Email Service Providers have integrated new technologies into their platform. You will get more for your money going to a different email service such as Responsys, Silverpop, Listrak and the like,

Verified User
Employee in Marketing
51-200 employeesMautic
No score
No answers yet
No answers on this topic
Usability
Cheetah Messaging
Cheetah Messaging 4.0
Based on 1 answer
CheetahMail has a high learning curve to master and requires a lot of backend work with tech teams to set up. Navigation is not the best and everything that should be automated is still extremely manual.

Verified User
Employee in Marketing
51-200 employeesMautic
No score
No answers yet
No answers on this topic
Support Rating
Cheetah Messaging
Cheetah Messaging 2.0
Based on 2 answers
Account reps have a quick response time but a very slow resolution time. Because account reps do not have technical knowledge, there is a long long lead time between flagging a problem and tech team resolution.

Verified User
Employee in Marketing
51-200 employeesMautic
No score
No answers yet
No answers on this topic
Alternatives Considered
Cheetah Messaging
Cheetah Messaging is far good as we expect lots of functions and features are amazing and user-friendly with others they have good customer support. Our marketing team manages every campaign easily and helps their workflow. Apart from this Cheetah Messaging is easy to automate in all inbound campaigns and helps to focus on more nurturing customer relationships and renewals.
Product Marketing Specialist
Kalzoom AdvisorsComputer Software, 11-50 employees
Mautic
We had originally tested Mailchimp and Sendy, but they are best used as bulk email marketing tools. Where Mautic really shines is as a full-service contact resource center, so you can do full contact list management, as-complicated-as-you want drip campaigns, all still while being significantly less expensive than a tool like Mailchimp.
Account Executive
BlindRobotInformation Technology & Services, 11-50 employees
Return on Investment
Cheetah Messaging
- Our efficiency has decreased with CheetaMail actually. Too many service calls to find out why something isn't working as expected, account setup questions, issues with PiP, takes too long to get a simple form built, customer service response time, etc...
- Reporting is not very streamlined. This has caused us to take our reporting offline and use a method with better visibility.

Verified User
Manager in Marketing
Insurance Company, 51-200 employeesMautic
- We made our ROI back within a year.
- Fulfills our needs and our client's needs, our clients love it.
- I would just add more templates to the email construction selection, other than that, it is just perfect.
Periodista | Publicista | Analista de Inbound Marketing y Campañas Inbound
LFI Agencia DigitalMarketing and Advertising, 51-200 employees