What users are saying about
7 Ratings
36 Ratings
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Score 6.4 out of 100
7 Ratings
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Score 8 out of 100

Likelihood to Recommend

Cheetah Messaging

I think CheetahMail, being one of the main ESPs in the market, is a quality choice. However, I would suggest that it's really only valuable for a bit larger of an organization, generally having staff of 100+ and revenues in tens of millions -- this is mainly to justify the amount of investment required, so may be cost-prohibitive to some. You also need to make sure that you understand the entire "level of support" you will gain through your specific contract.... the key is understanding what types of resources are within your organization (who's doing the coding? who comes up with the next campaign? What's the overall strategy?) Depending on these questions and resources, may help determine your final needs from a services point of view. CheetahMail can provide a wealth of various services specific to needs (and changes over time as your business changes), but a clear understanding of what you have before you bring them on will really help getting up and running quickly. Also be sure to truly understand the costs for the initial integrations, setups, IP senders, etc.
Anonymous | TrustRadius Reviewer

Sender

It is very well suited for sending newsletters. With Sender.net, an organization can build its brand. Its transactional email features also help organizations to increase revenue.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Cheetah Messaging
6.1
Sender
8.3
WYSIWYG email editor
Cheetah Messaging
6.0
Sender
8.0
Dynamic content
Cheetah Messaging
7.0
Sender
7.5
Ability to test dynamic content
Cheetah Messaging
7.0
Sender
7.5
Landing pages
Cheetah Messaging
4.0
Sender
A/B testing
Cheetah Messaging
6.0
Sender
Mobile optimization
Cheetah Messaging
5.0
Sender
8.5
Email deliverability reporting
Cheetah Messaging
8.0
Sender
9.5
List management
Cheetah Messaging
7.0
Sender
9.5
Triggered drip sequences
Cheetah Messaging
5.0
Sender
7.5

Reporting & Analytics

Cheetah Messaging
3.7
Sender
8.7
Dashboards
Cheetah Messaging
4.0
Sender
9.0
Standard reports
Cheetah Messaging
4.0
Sender
8.5
Custom reports
Cheetah Messaging
3.0
Sender
8.5

Pros

Cheetah Messaging

  • Internal management - This is a great web-based tool that allows our users to see what emails go to whom.
  • Organization - Many layers of organization for templates since there are many types of remarketing emails that we send out.
  • Historical Records - CheetahMail sends us the raw text files of all email actions so we can upload them to our database.
Duncan Hernandez | TrustRadius Reviewer

Sender

  • Its dashboard is something which deserves praise. It makes my work very convenient.
  • It has the feature which gives user the convenience of creating subscription forms. And this helps to build a subscriber base.
  • In the editing section it has drag and drop functionality, which is very helpful to create beautiful and impressive e-mails. And to do this a user doesn’t need any technical knowledge.
Anonymous | TrustRadius Reviewer

Cons

Cheetah Messaging

  • The organization of CheetahMail could at times be better, as you create more and more mailings, they just pile up in a long list. It would be useful to be able to create folders to store specific mailings in. (ex. editorial, newsletters, marketing, etc.)
Anonymous | TrustRadius Reviewer

Sender

  • Its Drag and Drop section is quite good but still lacks some useful features.
  • Sometimes it doesn't accept login credentials. Maybe this happens because of bugs.
  • They should have categorized templates.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cheetah Messaging

Cheetah Messaging 7.6
Based on 3 answers
As I have begun exploring competitors, I've come to realize that every competitor offers so much more functionality and integration than CheetahMail does. When we first signed our contract, CheetahMail was much more innovative and at the forefront of email. Since being bought out by Experian, we've seen a huge decline in service and innovation. They have laid off much of their staff and moved their account representatives to Costa Rica. They also heavily rely on on third parties which you will have to pay large amounts of money for while other Email Service Providers have integrated new technologies into their platform. You will get more for your money going to a different email service such as Responsys, Silverpop, Listrak and the like,
Anonymous | TrustRadius Reviewer

Sender

No score
No answers yet
No answers on this topic

Usability

Cheetah Messaging

Cheetah Messaging 4.0
Based on 1 answer
CheetahMail has a high learning curve to master and requires a lot of backend work with tech teams to set up. Navigation is not the best and everything that should be automated is still extremely manual.
Anonymous | TrustRadius Reviewer

Sender

No score
No answers yet
No answers on this topic

Support Rating

Cheetah Messaging

Cheetah Messaging 2.0
Based on 2 answers
Account reps have a quick response time but a very slow resolution time. Because account reps do not have technical knowledge, there is a long long lead time between flagging a problem and tech team resolution.
Anonymous | TrustRadius Reviewer

Sender

No score
No answers yet
No answers on this topic

Alternatives Considered

Cheetah Messaging

If we are comparing apples to apples for just sending emails, all the tools were about the same. Upload a list, code email, send email. For that they are all pretty much the same. The thing that brings Cheetahmail down is the support. The support is not bad but because they are in a different country it makes it tough to fix issues in a timely manner.
Anonymous | TrustRadius Reviewer

Sender

I found it more accurate in terms of email deliverability. The easy to use dashboard is also one of the best arguments for choosing this application. And most importantly I found good results when I started using it. So I usually prioritise this application.
Anonymous | TrustRadius Reviewer

Return on Investment

Cheetah Messaging

  • Our efficiency has decreased with CheetaMail actually. Too many service calls to find out why something isn't working as expected, account setup questions, issues with PiP, takes too long to get a simple form built, customer service response time, etc...
  • Reporting is not very streamlined. This has caused us to take our reporting offline and use a method with better visibility.
Anonymous | TrustRadius Reviewer

Sender

  • With the help of this application I increased my subscriber base by 100% in just 3 months.
  • It helped my organization by increasing sales revenue by 45% in the 1st quarter of the financial year 2018-19.
  • It increased the traffic on our promotional websites.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cheetah Messaging

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Cheetah Messaging Editions & Modules

Additional Pricing Details

Sender

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sender Editions & Modules

Edition
Up to 5 000 subscriber plan$111
Up to 10 000 subscriber plan$222
Up to 25 000 subscriber plan$583
Up to 50 000 subscriber plan$1174
Up to 100 000 subscriber plan$2355
  1. Up to 5 000 subscribers and up to 60 000 emails/month.
  2. Up to 10 000 subscribers and up to 120 000 emails/month.
  3. Up to 25 000 subscribers and up to 300 000 emails/month.
  4. Up to 50 000 subscribers and up to 600 000 emails/month.
  5. Up to 100 000 subscribers and up to 1 200 000 emails/month.
Additional Pricing Details
You can choose from Monthly Plans or Prepaid Credits (Pay-as-you-go).

Rating Summary

Likelihood to Recommend

Cheetah Messaging
4.0
Sender
7.2

Likelihood to Renew

Cheetah Messaging
7.6
Sender

Usability

Cheetah Messaging
4.0
Sender

Support Rating

Cheetah Messaging
2.0
Sender

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