What users are saying about
32 Ratings
32 Ratings
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Score 5.1 out of 101

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Likelihood to Recommend

CheetahMail

CheetahMail is perfect for a company that sends a lot of email communications. If you send at least 4-5 emails per week to your clients, this is a must
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Feature Rating Comparison

Email & Online Marketing

CheetahMail
6.2
WYSIWYG email editor
CheetahMail
6.0
Dynamic content
CheetahMail
7.0
Ability to test dynamic content
CheetahMail
7.0
Landing pages
CheetahMail
4.0
A/B testing
CheetahMail
6.0
Mobile optimization
CheetahMail
5.0
Email deliverability
CheetahMail
8.2
List management
CheetahMail
7.2
Triggered drip sequences
CheetahMail
5.4

Reporting & Analytics

CheetahMail
3.8
Dashboards
CheetahMail
4.0
Standard reports
CheetahMail
4.5
Custom reports
CheetahMail
3.0

Pros

  • CheetahMail's core strength is its data expertise and services. Without their vast knowledge working with so many clients, it would be much more difficult to integrate and create these automated programs. Their development teams for these types of projects are well versed in data set needs per client and mapping to CheetahMail-specific formats.
  • Their client services team (especially if you are contracted in a higher plan) is quite good. They are quite responsive and always try to make sure that the client is doing well. This would include the senior manager (initial contracts / reviews); day to day manager (campaign assistance/troubleshooting) and the other specialty teams I mentioned previously.
  • Investigations. The teams there are fantastic at answering issues and/or doing analysis to help their clients. For instance, a critical issue with delivery of emails required extensive analysis by all sides, and the CheetahMail team's work was critical in finding the issue with the data sets we were providing the system.
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Cons

  • We could use a local account rep for in-person meetings. However, our account team does a phenomenal job at making themselves available via conference call, whenever needed.
Robin Brannin profile photo

Likelihood to Renew

CheetahMail7.6
Based on 3 answers
It would be purely based on costs and whether my organization can afford to continue using the service. The organization is in the middle of product and service transitions from older models, so overall performance beyond the email channel will ultimately decide. If money is affordable, there is no reason we'd leave the Cheetahmail platform.
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Usability

CheetahMail4.0
Based on 1 answer
CheetahMail has a high learning curve to master and requires a lot of backend work with tech teams to set up. Navigation is not the best and everything that should be automated is still extremely manual.
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Support

CheetahMail2.0
Based on 1 answer
Account reps have a quick response time but a very slow resolution time. Because account reps do not have technical knowledge, there is a long long lead time between flagging a problem and tech team resolution.
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Alternatives Considered

Similarly, CheetahMail was easier to use with your own template. MailChimp is extremely user friendly though.
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Return on Investment

  • Faster lead conversion
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Pricing Details

CheetahMail

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details