6 Ratings
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Score 8.4 out of 100
22 Ratings
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Score 8 out of 100

Feature Set Ratings

    IT Asset Management

    Cherwell Asset Management

    Feature Set Not Supported
    N/A
    8.3

    KACE Systems Management Appliance

    83%
    KACE Systems Management Appliance (SMA) ranks higher in 5/5 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    License management

    N/A
    0 Ratings
    7.7
    77%
    10 Ratings

    Asset lifecycle monitoring

    N/A
    0 Ratings
    8.3
    83%
    9 Ratings

    Contract management

    N/A
    0 Ratings
    7.8
    78%
    5 Ratings

    Asset relationship management

    N/A
    0 Ratings
    8.8
    88%
    7 Ratings

    Attribute Ratings

    • KACE Systems Management Appliance (SMA) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.0

    Cherwell Asset Management

    80%
    2 Ratings
    8.4

    KACE Systems Management Appliance

    84%
    11 Ratings

    Usability

    Cherwell Asset Management

    N/A
    0 Ratings
    8.6

    KACE Systems Management Appliance

    86%
    3 Ratings

    Support Rating

    8.2

    Cherwell Asset Management

    82%
    2 Ratings
    9.4

    KACE Systems Management Appliance

    94%
    6 Ratings

    Likelihood to Recommend

    Cherwell Asset Management

    For small industries, it can prove to be a better solution as Cherwell offers comparatively affordable costs for small organizations. But for larger companies, there are many other solutions available in the market that are less complex and offer a variety of additional features. It can be a little complex to use because of its high configuration.
    Vandana Yadav | TrustRadius Reviewer

    KACE Systems Management Appliance

    I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
    Thayer Ramahi | TrustRadius Reviewer

    Pros

    Cherwell Asset Management

    • Automation
    • Integrating with other systems
    • Full control over how ITSM platform is set up and used
    Justin Brown | TrustRadius Reviewer

    KACE Systems Management Appliance

    • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
    • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
    • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
    Jeff Nickles | TrustRadius Reviewer

    Cons

    Cherwell Asset Management

    • Very costly licenses.
    • Requires comparatively high amount of configuration.
    • Comparatively complex to use other solutions available in market.
    Vandana Yadav | TrustRadius Reviewer

    KACE Systems Management Appliance

    • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
    • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
    • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
    Andy Anschutz | TrustRadius Reviewer

    Pricing Details

    Cherwell Asset Management

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    KACE Systems Management Appliance

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Cherwell Asset Management

    No score
    No answers yet
    No answers on this topic

    KACE Systems Management Appliance

    KACE Systems Management Appliance 8.6
    Based on 3 answers
    Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cherwell Asset Management

    Cherwell Asset Management 8.2
    Based on 2 answers
    Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.
    Justin Brown | TrustRadius Reviewer

    KACE Systems Management Appliance

    KACE Systems Management Appliance 9.4
    Based on 6 answers
    KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cherwell Asset Management

    Cherwell Asset Management is a quite known and affordable solution for Asset management for organizations where there are more than 800-1000 users as it provides a complete integrated solution. There are many additional features that are available in Cherwell which is not available in other solution, like tracking of cost, management of procurement, etc.
    Vandana Yadav | TrustRadius Reviewer

    KACE Systems Management Appliance

    We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cherwell Asset Management

    • Consolidated other systems into a single platform
    Justin Brown | TrustRadius Reviewer

    KACE Systems Management Appliance

    • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
    • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
    Anonymous | TrustRadius Reviewer

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