3 Ratings
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Score 8.2 out of 100
21 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Cherwell Asset Management

Great if you have the time and resources to set up the system correctly from the start. Bad if you're trying to rush the implementation and have very few users dedicated to the project.
Justin Brown | TrustRadius Reviewer

KACE Systems Management Appliance

I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Thayer Ramahi | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

Cherwell Asset Management
KACE Systems Management Appliance
8.9
Software and hardware inventory tracking
Cherwell Asset Management
KACE Systems Management Appliance
9.0
License management
Cherwell Asset Management
KACE Systems Management Appliance
8.6
Asset lifecycle monitoring
Cherwell Asset Management
KACE Systems Management Appliance
8.9
Contract management
Cherwell Asset Management
KACE Systems Management Appliance
8.5
Asset relationship management
Cherwell Asset Management
KACE Systems Management Appliance
9.3

Pros

Cherwell Asset Management

  • Automation
  • Integrating with other systems
  • Full control over how ITSM platform is set up and used
Justin Brown | TrustRadius Reviewer

KACE Systems Management Appliance

  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Jeff Nickles | TrustRadius Reviewer

Cons

Cherwell Asset Management

  • Reporting module
  • Knowledge base searching
Justin Brown | TrustRadius Reviewer

KACE Systems Management Appliance

  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz | TrustRadius Reviewer

Usability

Cherwell Asset Management

No score
No answers yet
No answers on this topic

KACE Systems Management Appliance

KACE Systems Management Appliance 8.5
Based on 3 answers
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
Anonymous | TrustRadius Reviewer

Support Rating

Cherwell Asset Management

Cherwell Asset Management 8.2
Based on 2 answers
Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.
Justin Brown | TrustRadius Reviewer

KACE Systems Management Appliance

KACE Systems Management Appliance 8.3
Based on 6 answers
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cherwell Asset Management

No answers on this topic

KACE Systems Management Appliance

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Anonymous | TrustRadius Reviewer

Return on Investment

Cherwell Asset Management

  • Consolidated other systems into a single platform
Justin Brown | TrustRadius Reviewer

KACE Systems Management Appliance

  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
Anonymous | TrustRadius Reviewer

Pricing Details

Cherwell Asset Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KACE Systems Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cherwell Asset Management
7.3
KACE Systems Management Appliance
8.4

Usability

Cherwell Asset Management
KACE Systems Management Appliance
8.5

Support Rating

Cherwell Asset Management
8.2
KACE Systems Management Appliance
8.3

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