Cherwell Asset Management (discontinued) vs. KACE Systems Management Appliance (SMA)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cherwell Asset Management (discontinued)
Score 6.3 out of 10
N/A
Cherwell Asset Management was a software asset management offering from Cherwell Software in Colorado Springs, based on technology acquired with the company Express Metrix in August, 2014. Cherwell was acquired by Ivanti, and the application is no longer available.N/A
KACE Systems Management Appliance
Score 10.0 out of 10
N/A
Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM…N/A
Pricing
Cherwell Asset Management (discontinued)KACE Systems Management Appliance (SMA)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cherwell Asset Management (discontinued)KACE Systems Management Appliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cherwell Asset Management (discontinued)KACE Systems Management Appliance (SMA)
Top Pros
Top Cons
Features
Cherwell Asset Management (discontinued)KACE Systems Management Appliance (SMA)
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
Cherwell Asset Management (discontinued)
-
Ratings
KACE Systems Management Appliance (SMA)
8.6
12 Ratings
12% above category average
Software and hardware inventory tracking00 Ratings10.012 Ratings
License management00 Ratings9.011 Ratings
Asset lifecycle monitoring00 Ratings8.010 Ratings
Contract management00 Ratings6.06 Ratings
Asset relationship management00 Ratings10.08 Ratings
Best Alternatives
Cherwell Asset Management (discontinued)KACE Systems Management Appliance (SMA)
Small Businesses

No answers on this topic

ConnectWise RMM
ConnectWise RMM
Score 7.7 out of 10
Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.5 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cherwell Asset Management (discontinued)KACE Systems Management Appliance (SMA)
Likelihood to Recommend
7.0
(2 ratings)
10.0
(12 ratings)
Usability
-
(0 ratings)
8.6
(3 ratings)
Support Rating
8.2
(1 ratings)
9.5
(4 ratings)
User Testimonials
Cherwell Asset Management (discontinued)KACE Systems Management Appliance (SMA)
Likelihood to Recommend
Discontinued Products
For small industries, it can prove to be a better solution as Cherwell offers comparatively affordable costs for small organizations. But for larger companies, there are many other solutions available in the market that are less complex and offer a variety of additional features. It can be a little complex to use because of its high configuration.
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Quest
I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
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Pros
Discontinued Products
  • Automation
  • Integrating with other systems
  • Full control over how ITSM platform is set up and used
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Quest
  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
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Cons
Discontinued Products
  • Very costly licenses.
  • Requires comparatively high amount of configuration.
  • Comparatively complex to use other solutions available in market.
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Quest
  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
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Usability
Discontinued Products
No answers on this topic
Quest
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
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Support Rating
Discontinued Products
Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.
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Quest
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
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Alternatives Considered
Discontinued Products
Cherwell Asset Management is a quite known and affordable solution for Asset management for organizations where there are more than 800-1000 users as it provides a complete integrated solution. There are many additional features that are available in Cherwell which is not available in other solution, like tracking of cost, management of procurement, etc.
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Quest
We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
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Return on Investment
Discontinued Products
  • Consolidated other systems into a single platform
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Quest
  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
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ScreenShots