Cherwell Asset Management vs Snow License Manager

• Automation
• Integrating with other systems
• Full control over how ITSM platform is set up and used

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• It can track if a software has been used and report back for utilization review.
• It can monitor and alert on license and contact expiration, which helps eliminate the human factor with manual reminders.
• There is a lot of flexibility in the software to handle your license information.

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• Reporting module
• Knowledge base searching

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• The reporting and searching tools are powerful, but are dependent on the person entering the data in a clean, uniform manner. We've had problems that rendered searches, primarily from data issues.
• The utilization relies on clients writing back at assigned times, we have 'frozen' workstations that don't preserve data. This has led to many problems and manual configurations to get it working properly (and I don't think they all currently are).
• The software identification can be troublesome. We've had many software 'alerts' that we were out of compliance because part of an application was detected as something else and then didn't match the product. Accuracy is definitely a problem.

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• Consolidated other systems into a single platform

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• Utilization statistics have helped us to eliminate unused licenses and software.
• The central repository has eliminated the multiple spreadsheets and folders, which also reduced the amount of time our asset manager spends looking up information for others.
• The computer software mapping has helped our staff during computer upgrades. It allows them to see what software is installed on a current workstation without having to go and inspect the old computer itself. They can now look up the software that needs to be added to the new workstation, saving time.

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