Chorus by ZoomInfo vs. Gong

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chorus by ZoomInfo
Score 8.1 out of 10
N/A
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.N/A
Gong
Score 9.2 out of 10
N/A
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A
Pricing
Chorus by ZoomInfoGong
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Chorus by ZoomInfoGong
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Chorus by ZoomInfoGong
Considered Both Products
Chorus by ZoomInfo
Chose Chorus by ZoomInfo
We evaluated both Chorus.ai and Gong.io in depth, but opted to use Chorus.ai since it seemed to have some more advanced features, such as custom keyword tracking. I preferred Gong.io's UI, as it was more streamlined and simplified at the time, but honestly either tool would be …
Chose Chorus by ZoomInfo
I think Gong.io has a slight edge with their UI and more advanced AI capabilities. However, Chorus.ai does get the job done and stacks up well against Gong.io.
Chose Chorus by ZoomInfo
Gong.io is simply a better product, with more features, insights, and helpful tips around coaching. To be blunt, if it were my decision, we'd jump ship immediately in favor of Gong.io.
Chose Chorus by ZoomInfo
Gong.io's sales tactics are too pushy, especially for B2B.
Chose Chorus by ZoomInfo
Chorus.ai and Gong.io are very similar. We found the functionality to be incredibly similar and not enough of a differentiator so we purchased Chorus.ai because we had a better experience with their sales team.
Chose Chorus by ZoomInfo
Gong.io showed more integrations and capability to analyze data but was significantly more expensive. Chorus.ai gets the job done though.
Chose Chorus by ZoomInfo
I know our director has evaluated Chorus.ai and Gong before opting to work with Chorus.ai, but I am not sure what was it that made him decide to go with Chorus.ai and not with Gong.
Chose Chorus by ZoomInfo
Gong is a great tool but too expensive for small to mid sized companies to afford. Chorus is more balanced in its pricing and feature offerings
Chose Chorus by ZoomInfo
We prefer Gong compared to Chorus because it offers a more robust set of features, better integrations, more automated workflows, and world-class customer support.
Chose Chorus by ZoomInfo
We have evaluated Gong, but have yet to use it. Mainly, we are in a three year contract with ZoomInfo, and aren't able to remove one part of the contract in favor of another. Gong seems like a decent product, but I am unable to determine if it is better, worse, or the same as …
Chose Chorus by ZoomInfo
They all are amazing solutions that meet all of our core requirements. We selected Chorus.ai as the price was a bit more competitive to the other solutions in the tech stack for having the ability to meet all of our core requirements.
Chose Chorus by ZoomInfo
The products are very similar, each will have stories about how their tech is better or more optimized to help salespeople hit their quota. At the end of the day, it was clear that Chorus.ai not only did everything that Gong did, but it was also a significantly better value …
Chose Chorus by ZoomInfo
It's a good tool for what our org uses it for. As mentioned, this is utilized as a repository to go back and review calls for notes more than it is for coaching. Because of the use case, actual deal intelligence (vs. visibility) isn't a major factor. Compared to other tools, …
Chose Chorus by ZoomInfo
Chorus ultimately was the more user friendly of the two platforms we evaluated. It integrated with our sales stack and won out on a better partnership altogether. Their rep came on-site and was very involved in the proof of concept. We got a better price from them as well.
Chose Chorus by ZoomInfo
Having used similar tools in the past, I found Chorus.ai to be most effective due to its accuracy. It's pretty accurate when it comes to transcripts, speaker ratio and search functionality. Overall it's a pretty solid tool for call reviews.
Chose Chorus by ZoomInfo
It was a neck-and-neck finish for both vendors in our selection process. We easily could have gone either way on the decision, both vendors did very well in the sales engagement. Chorus.ai did a slightly better job at executive bridging and connecting to others in our …
Chose Chorus by ZoomInfo
We like Chorus.ai's sales support. The sales coaching and enablement features. We have outreach so it's good to see int between Chorus.ai and Outreach. It pulls call data from outreach and gives sales call analysis.
It was better able to transcribe the calls.
Chose Chorus by ZoomInfo
I personally did not select Chorus, but it does a great job! I used to use Gong at my previous company, and I liked that too. I have found that Chorus' transcript tool does a better job of translating the script of the call.
Chose Chorus by ZoomInfo
Search functionality, analytics features, and price were differentiators in our decision.
Gong
Chose Gong
Gong.io has offered a more user-friendly experience than Chorus.ai. Gong.io has been functionality to connect with our team.
Chose Gong
I have used other call recording software platforms, like Zoom and Chorus.ai. However those platforms are not the easiest to leverage and get around in. Gong makes everything very easy to get to and you can find what you are looking for without having to search around aimlessly …
Chose Gong
We evaluated Chorus.ai and Pickle against Gong and Gong was the favorite for our use case. It was a market leader with some presence in region and clearly focused on the key trend analysis and coaching that we required.
Chose Gong
It's sexier. The UI/UX is better than anything we've evaluated. We just love it....and they don't nickel and dime you. The staff at Gong is exemplary! When working with Zoominfo and Chorus.ai - they disappeared. You can tell people at Gong, like their jobs!
Chose Gong
We compared Gong, Chorus, and ExecVision (now part of Mediafly), and chose Gong because it appeared to be the most comprehensive and simplest to use.
Chose Gong
I did a head to head comparison between Gong and Chorus a few years ago, and Gong was lightyears ahead!
Chose Gong
Gong is the most sophisticated conversational intelligence tool I have used. The speaker separation is very good and the action items always catch the key points from the call. When the notetaker joins the call, it's reliable and does not interrupt the call at all. Recordings …
Chose Gong
Gong has a better UI than Chorus and better deal board. Fireflies lacks many features entirely.
Chose Gong
For now, I don't have enough insights since my awareness and understanding of this other tool are very limited.
Chose Gong
Gong has a better user experience and interface.
Chose Gong
Gong's thought leadership, performance, intuitiveness, advanced conversation intelligence, and all-encompassing solution has helped me greatly and I wouldn't trade it for anything else.
Chose Gong
Gong recording is more accurate
Chose Gong
Gong is the best in the space no question. I don’t think any other platform will gain the majority of market share away from Gong. It is somewhere I would have liked to work a few years ago I’m sure their sales team sold the software like hotcakes. Good stuff!
Chose Gong
I think gong's main advantage is the multiple use cases and how it helps so many different user groups.

If Gong had a strong sequencing tool then I could see me using that over Outreach but for now I need to use a separate tool for prospecting efforts.
Chose Gong
Gong is just flat out better than Chorus from a functionality standpoint and usability. The large issue with Chorus is that you don't get as quickly insights as Gong. In terms of the UI, Gong also does a far better job of making it painless to find the calls you need as well as …
Chose Gong
Gong is more user-friendly and offers better insights and capabilities when it comes to reporting, Artificial Intelligence-based features, team enablement, and collaboration and integration with third-party platforms.
Chose Gong
Better support and a little further advanced product. It is all they do so very focused.
Chose Gong
not even comparable, gong is muccch better
Chose Gong
I wasn't part of the selection process.
Chose Gong
I honestly have nothing to share here. Haven't done an evaluation against something else.
Top Pros
Top Cons
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Chorus by ZoomInfoGong
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User Ratings
Chorus by ZoomInfoGong
Likelihood to Recommend
8.7
(264 ratings)
9.3
(443 ratings)
Likelihood to Renew
6.1
(4 ratings)
8.7
(10 ratings)
Usability
5.6
(6 ratings)
9.2
(211 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
8.2
(3 ratings)
9.7
(99 ratings)
Implementation Rating
7.3
(2 ratings)
8.7
(5 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
6.8
(3 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Chorus by ZoomInfoGong
Likelihood to Recommend
ZoomInfo
Chorus is well-suited for sales meetings and internal team meetings. It’s a good tool for capturing and analyzing conversations with prospects, making it easier to identify key insights and trends that can help close deals faster. It’s not the best tool for analyzing conversational data insights.
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Gong.io
Any team that has a direct relationship with a client via a phone or a video call would benefit from Gong. I've worked on sales in the past and these tools are the dream of every leader. I can't think of a better way to get actual material from our performance to give us a better chance to detect areas of improvement and hone our skillset before our next call. Even it's super fast. In merely a few minutes after the call you receive an email telling you that the recording is already ready for us to exploit it
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Pros
ZoomInfo
  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
Read full review
Gong.io
  • Recommendations to improve (silence time, speaking ratio, etc.)
  • Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says
  • Transcription - it has been accurate, and helps when trying to learn how to handle rejections
Read full review
Cons
ZoomInfo
  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
Read full review
Gong.io
  • Would like to have Gong use AI to alert me when a customer is at risk for attrition
  • Would like to make it easier to search on Accounts. When I type into the search field, sometimes multiple accounts appear, and when I click on one, there's an error.
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Likelihood to Renew
ZoomInfo
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
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Gong.io
We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.
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Usability
ZoomInfo
This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
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Gong.io
Esy and simple to use outside of a few clunky moments with integrating to zoom/gcal or resetting the duration of recordings. Overall it's a really great tool that certainly empowers customer success and account managers to add of ton of value to the customer experience in a really simple way and makes the process more smooth and secure.
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Support Rating
ZoomInfo
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
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Gong.io
I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
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Implementation Rating
ZoomInfo
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
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Gong.io
This is nothing something I'm able to answer
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Alternatives Considered
ZoomInfo
I used Google Analytics with Primerica. I payed for it myself to see how my team I was managing was holding up to other teams in the region. Chorus works so much better and if it would have been in my capability to use chorus I would have
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Gong.io
We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom/etc. provides no insights, no ability to score calls, no collaboration, poor sharing, etc.
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Contract Terms and Pricing Model
ZoomInfo
No answers on this topic
Gong.io
I was not involved with the process
Read full review
Professional Services
ZoomInfo
No answers on this topic
Gong.io
I was not involved with the process
Read full review
Return on Investment
ZoomInfo
  • Reducing cost on training for sales persons.
  • As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage.
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Gong.io
  • Greater collaboration across internal teams
  • Improved presentation and conversation skills, based on manager feedback and individual assessment
  • Improved patience (must fewer instances of interrupting customers thanks to Gong)
  • Customers are more confident in their decisions (when they can rewatch demos)
  • Better alignment with customers, since we can be truly present on the call then listen to the recording later instead of taking notes in real-time
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ScreenShots

Chorus by ZoomInfo Screenshots

Screenshot of Deal and Account VisibilityScreenshot of Post-Meeting BriefScreenshot of Team Analytics

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.