What users are saying about
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Top Rated
372 Ratings

Chorus.ai

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Top Rated
372 Ratings
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Score 8.8 out of 100
82 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Chorus.ai is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • InsightSquared Sales Analytics is rated higher in 2 areas: Likelihood to Renew, Implementation Rating

Likelihood to Recommend

8.9

Chorus.ai

89%
250 Ratings
7.7

InsightSquared Sales Analytics

77%
43 Ratings

Likelihood to Renew

6.2

Chorus.ai

62%
4 Ratings
8.5

InsightSquared Sales Analytics

85%
25 Ratings

Usability

8.8

Chorus.ai

88%
5 Ratings
7.5

InsightSquared Sales Analytics

75%
4 Ratings

Availability

Chorus.ai

N/A
0 Ratings
8.4

InsightSquared Sales Analytics

84%
6 Ratings

Performance

Chorus.ai

N/A
0 Ratings
9.1

InsightSquared Sales Analytics

91%
2 Ratings

Support Rating

8.2

Chorus.ai

82%
4 Ratings
7.5

InsightSquared Sales Analytics

75%
2 Ratings

Implementation Rating

7.3

Chorus.ai

73%
2 Ratings
9.1

InsightSquared Sales Analytics

91%
2 Ratings

Product Scalability

Chorus.ai

N/A
0 Ratings
8.2

InsightSquared Sales Analytics

82%
1 Rating

Likelihood to Recommend

Chorus.ai

I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
Kasey Martin | TrustRadius Reviewer

InsightSquared Sales Analytics

InsightSquared has been a great tool for quick reference dashboards for the whole organization and teams within the sales org. It presents a standardized individual dashboard for all the reps on the team. It doesn't fare well when trying to deep dive things like campaign and lead source inquiries, as well as activities associated with that opportunity.
Anonymous | TrustRadius Reviewer

Pros

Chorus.ai

  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
Cory Velasco | TrustRadius Reviewer

InsightSquared Sales Analytics

  • The dashboard is amazing: easily customize your view so you can view all the data that is most relevant to you at a glance
  • Sales metrics: see how you are comparing to your peers, from every possible angle. InsightSquared gathers all the data you need to know, want to know, and didn't even know you wanted!
  • Predictive statistics and the likelihood of a deal to fail or succeed is quite useful in a sales environment where time efficiency is key. Need to know what deals to focus on? You can see exactly what deals need more TLC, which ones are likely to close, and which ones to stop wasting time on.
Mona Trabelsi | TrustRadius Reviewer

Cons

Chorus.ai

  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
Anonymous | TrustRadius Reviewer

InsightSquared Sales Analytics

  • I know this is something they have in process, but I would love to be able to customize reports myself. The support team is always super responsive and makes sure that we're taken care of. But, it would be great to just be able to log in and change the small things myself.
  • I recently downloaded the InsightSquared app to my phone, and I'd like to see more functionality there. Currently. You are only able to see dashboards that have a already been created.
Amanda Matczynski | TrustRadius Reviewer

Pricing Details

Chorus.ai

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Chorus.ai Editions & Modules

Additional Pricing Details
We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

InsightSquared Sales Analytics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$65 per month

InsightSquared Sales Analytics Editions & Modules

Modules
Financial Data (QuickBooks)Contact Us
Support Data (Zendesk)$50
Telephony Data (Synety)$10
  1. none
Additional Pricing Details

Likelihood to Renew

Chorus.ai

Chorus.ai 6.2
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Robert Peterson III | TrustRadius Reviewer

InsightSquared Sales Analytics

InsightSquared Sales Analytics 8.5
Based on 25 answers
InsightSquared has been hugely beneficial to us, and to me in particular as someone outside of our sales team to gain insight into how our sales team and company is performing and how our overall health is. They offer fantastic customer support and have a great community to assist in your implementation of the product.
Henry Hayes | TrustRadius Reviewer

Usability

Chorus.ai

Chorus.ai 8.8
Based on 5 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.
Anonymous | TrustRadius Reviewer

InsightSquared Sales Analytics

InsightSquared Sales Analytics 7.5
Based on 4 answers
InsightSquared is easy to use overall. Running reports and creating dashboards is quick and easy - drag and drop functionality. All reports have multi-filter options allowing you to drill down into your data. Scorecards for employees help show how quickly a rep can start selling after they join your team. Activity ratios provide insight into what it takes from a KPI standpoint to close a deal.
Lindsey Hunt | TrustRadius Reviewer

Reliability and Availability

Chorus.ai

No score
No answers yet
No answers on this topic

InsightSquared Sales Analytics

InsightSquared Sales Analytics 8.4
Based on 6 answers
Every time I go to use InsightSquared it has been available and fully functional
Alex Unruh | TrustRadius Reviewer

Performance

Chorus.ai

No score
No answers yet
No answers on this topic

InsightSquared Sales Analytics

InsightSquared Sales Analytics 9.1
Based on 2 answers
Josh Costello | TrustRadius Reviewer

Support Rating

Chorus.ai

Chorus.ai 8.2
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
Anonymous | TrustRadius Reviewer

InsightSquared Sales Analytics

InsightSquared Sales Analytics 7.5
Based on 2 answers
InsightSquared is not always quick to respond or to provide a solution when a bug or issue arrives. Many times we've seen issues linger for over a week before a resolution is provided. The bugs were typical with a field that wasn't mapped correctly from Salesforce to an option in InsightSquared.
Lindsey Hunt | TrustRadius Reviewer

Implementation Rating

Chorus.ai

Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Robert Peterson III | TrustRadius Reviewer

InsightSquared Sales Analytics

InsightSquared Sales Analytics 9.1
Based on 2 answers
No answer on this topic is available.

Alternatives Considered

Chorus.ai

We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.
Logan Lyles | TrustRadius Reviewer

InsightSquared Sales Analytics

I was not involved in our purchasing of this platform, so comparing it is difficult. This being said, it's most similar to constantly running reports in Salesforce, probably. SFDC offers more flexibility, obviously, but InsightSquared offers better visualization, less report updating, and more features dedicated to making analytics more enjoyable. It's worth the cost of the platform to save your admin time in reporting.
Anonymous | TrustRadius Reviewer

Return on Investment

Chorus.ai

  • Reduced handoff time between Sales and Account Managers.
  • Reduced time explaining client issues to internal teams- can easily send the Chorus recording.
  • When people leave our company, it is nice having Chorus.ai to help fill us in on gaps around accounts.
Anonymous | TrustRadius Reviewer

InsightSquared Sales Analytics

  • Fast, accurate insight into the business (positive)
  • Provides data useful in performance management (positive)
  • Easy to export reports and diagrams for board reporting (positive)
  • Lack of insight into KPIs other than $ pipeline (negative)
Lindsey Hunt | TrustRadius Reviewer

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