What users are saying about
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Top Rated
317 Ratings

Chorus.ai

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Top Rated
317 Ratings
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Score 8.8 out of 100
5 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Chorus.ai

I believe that it is better suited to Exchange Online or Google rather an on-premises mail servers. As a security company, we have stringent requirements around data privacy especially when engaging with prospects. It was a challenge getting internal alignment and approval of the technology, but now that it's in, we are pleased that we made the effort.
Giulio Magni | TrustRadius Reviewer

Lead Liaison LMA

I think Lead Liaison could work well for new companies without an existing tech stack as you can also use it as your CRM.For a more mature company, especially one with multiple existing platform, I do not think it is worth switching, as all of the features will likely seem inferior to alternative specialist tools, many of which are cheaper, better supported and better integrated
James Summers | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Chorus.ai
Lead Liaison LMA
5.7
WYSIWYG email editor
Chorus.ai
Lead Liaison LMA
1.0
Dynamic content
Chorus.ai
Lead Liaison LMA
9.1
Ability to test dynamic content
Chorus.ai
Lead Liaison LMA
9.1
Landing pages
Chorus.ai
Lead Liaison LMA
1.0
A/B testing
Chorus.ai
Lead Liaison LMA
8.8
Mobile optimization
Chorus.ai
Lead Liaison LMA
9.1
Email deliverability reporting
Chorus.ai
Lead Liaison LMA
1.8
List management
Chorus.ai
Lead Liaison LMA
2.7
Triggered drip sequences
Chorus.ai
Lead Liaison LMA
8.6

Lead Management

Chorus.ai
Lead Liaison LMA
4.6
Lead nurturing
Chorus.ai
Lead Liaison LMA
1.9
Lead scoring and grading
Chorus.ai
Lead Liaison LMA
3.7
Data quality management
Chorus.ai
Lead Liaison LMA
9.1
Automated sales alerts and tasks
Chorus.ai
Lead Liaison LMA
3.6

Campaign Management

Chorus.ai
Lead Liaison LMA
8.7
Calendaring
Chorus.ai
Lead Liaison LMA
8.6
Event/webinar marketing
Chorus.ai
Lead Liaison LMA
8.8

Social Media Marketing

Chorus.ai
Lead Liaison LMA
8.8
Social sharing and campaigns
Chorus.ai
Lead Liaison LMA
8.8
Social profile integration
Chorus.ai
Lead Liaison LMA
8.8

Reporting & Analytics

Chorus.ai
Lead Liaison LMA
1.2
Dashboards
Chorus.ai
Lead Liaison LMA
1.8
Standard reports
Chorus.ai
Lead Liaison LMA
1.0
Custom reports
Chorus.ai
Lead Liaison LMA
1.0

Platform & Infrastructure

Chorus.ai
Lead Liaison LMA
6.3
API
Chorus.ai
Lead Liaison LMA
1.0
Role-based workflow & approvals
Chorus.ai
Lead Liaison LMA
8.8
Customizability
Chorus.ai
Lead Liaison LMA
1.0
Integration with Salesforce.com
Chorus.ai
Lead Liaison LMA
9.1
Integration with Microsoft Dynamics CRM
Chorus.ai
Lead Liaison LMA
9.1
Integration with SugarCRM
Chorus.ai
Lead Liaison LMA
9.1

Pros

Chorus.ai

  • Very smart AI is able to easily identify key words.
  • Don't love the monologue rating as with certain roles there are explanations that are required and feels like it dings us when giving product demos or explaining a specific service or support piece.
  • Easy to tag managers and see comments and suggestions.
Anonymous | TrustRadius Reviewer

Lead Liaison LMA

  • The form customization is perfect. Very easy to use.
  • The insight we get from the form's (GPS) data is nice as we do not have to mandate fields anymore.
  • The ability to pass thru a lot of data on the back end works for our process. The internal receiver (customer service or sales reps) of the form data knows exactly what campaign the lead came from, what clinical specialty is tied to the prospect and what product is of interest. All seamlessly.
Linda Stacy | TrustRadius Reviewer

Cons

Chorus.ai

  • Honestly as an AM I love it. Maybe more prompts for new users based on their role.
  • More integrations to larger partners, Slack, etc.
  • Maybe a way to build a database and send me alerts of calls that relate to my job based on.... not sure what factors, but for me... New products that we are launching and how my team is pitching them.
Anonymous | TrustRadius Reviewer

Lead Liaison LMA

  • Would be nice for a note section in the contacts OR a complete CRM within
  • Honestly, at this point I could not make any "worthy" suggestions I am happy thus far!
Cindy K. Brown | TrustRadius Reviewer

Likelihood to Renew

Chorus.ai

Chorus.ai 6.7
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Robert Peterson III | TrustRadius Reviewer

Lead Liaison LMA

Lead Liaison LMA 9.1
Based on 1 answer
Why move from a product that is help grown the speed on Marketing ROI? We see that the dashboards, flexibility and tracking are meeting and exceeding the business needs we had outlined. The support they provide is consistent, available and responsive. They will work with you until your issue is resolved.
Troy Rockman | TrustRadius Reviewer

Usability

Chorus.ai

Chorus.ai 7.2
Based on 3 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.
Anonymous | TrustRadius Reviewer

Lead Liaison LMA

Lead Liaison LMA 8.2
Based on 1 answer
One item you did not ask, but should be in around customer support. They do a great job of working with you, training and ongoing questions. Lead Liaison is always available and easy to get answers. The dashboards are great to gain business trends. The social media management is easy and a great way to ensure content is being tracked. The ability to gain tracking code for additional tactics. Our team enjoys the easy access and useability. We work with our clients to make sure they have a tool that we can use to scale for their needs. Lead Liaison makes it easy for us to help clients understand that Marketing ROI is closer to their finger tips than ever before.
Troy Rockman | TrustRadius Reviewer

Support Rating

Chorus.ai

Chorus.ai 8.6
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
Anonymous | TrustRadius Reviewer

Lead Liaison LMA

Lead Liaison LMA 9.1
Based on 1 answer
Lead Liaison has tremendous support. I''ve never gone more than a hour or so without a response. They are quick to understand my request, review the options for solution and deliver the best option with the best outcome. Also, the good part is that I don't need support all the time because the product is so easy.
Troy Rockman | TrustRadius Reviewer

Implementation Rating

Chorus.ai

Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Robert Peterson III | TrustRadius Reviewer

Lead Liaison LMA

Lead Liaison LMA 9.1
Based on 1 answer
Any issue with the adoption of the product were on our end. I wish we had the band width to run faster so we can know more faster. Our team enjoys the dashboards and ease of using the product. I know our clients are appreciating the results of the information as well.
Troy Rockman | TrustRadius Reviewer

Alternatives Considered

Chorus.ai

I personally did not select Chorus, but it does a great job! I used to use Gong at my previous company, and I liked that too. I have found that Chorus' transcript tool does a better job of translating the script of the call
Anonymous | TrustRadius Reviewer

Lead Liaison LMA

We were poached from a competitor where we were getting 2600% ROI. This was a bad business decision on our part. Lead Liaison promised the same level of visitor identification with many more extra features but it never stacked up. After 12 months we actually did not see a return on investment greater than the original investment. Conversely the competitor has seen a 1700% ROI just in month 1 upon returning to them. So having using Lead Forensics before and after using Lead Liaison it's clear what the variable is.
James Summers | TrustRadius Reviewer

Return on Investment

Chorus.ai

  • While difficult to quantify, Chorus has allowed us to get competitive insights and help inform our product strategy, which invariably wins us more deals.
  • By doing "tape reviews" with the broader teams, we're able to scale best practices and provide actionable feedback for reps, concretely improving their performances.
Anonymous | TrustRadius Reviewer

Lead Liaison LMA

  • Ability to create custom forms per campaign.
Linda Stacy | TrustRadius Reviewer

Screenshots

Pricing Details

Chorus.ai

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Chorus.ai Editions & Modules

Additional Pricing Details
We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

Lead Liaison LMA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$499*

* Depends on package

Lead Liaison LMA Editions & Modules

Edition
Visitor Tracking$2501
Sales and Marketing Automation$5002
  1. Page Views per Month
  2. # of Licensed Contacts
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chorus.ai
8.9
Lead Liaison LMA
1.0

Likelihood to Renew

Chorus.ai
6.7
Lead Liaison LMA
9.1

Usability

Chorus.ai
7.2
Lead Liaison LMA
8.2

Support Rating

Chorus.ai
8.6
Lead Liaison LMA
9.1

Implementation Rating

Chorus.ai
7.3
Lead Liaison LMA
9.1

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