What users are saying about
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Top Rated
372 Ratings
Chorus.ai
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Top Rated
372 Ratings
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Based on 372 reviews and ratings
NICE CXone
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Top Rated
752 Ratings
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Based on 752 reviews and ratings
Feature Set Ratings
Contact Center Software
Chorus.ai
Feature Set Not Supported
N/A
8.3
NICE CXone
83%
NICE CXone ranks higher in 13/13 features
NICE CXone ranks higher in 13/13 features
Agent dashboard
N/A
0 Ratings
8.5
85%
507 Ratings
Validate callers
N/A
0 Ratings
8.5
85%
432 Ratings
Outbound response
N/A
0 Ratings
8.3
83%
448 Ratings
Call forwarding
N/A
0 Ratings
8.5
85%
405 Ratings
Click-to-call (CTC)
N/A
0 Ratings
8.7
87%
367 Ratings
Warm transfer
N/A
0 Ratings
8.7
87%
480 Ratings
Predictive dialing
N/A
0 Ratings
7.8
78%
294 Ratings
Interactive voice response
N/A
0 Ratings
8.3
83%
338 Ratings
REST APIs
N/A
0 Ratings
8.0
80%
270 Ratings
Call scripts
N/A
0 Ratings
8.2
82%
286 Ratings
Call tracking
N/A
0 Ratings
8.4
84%
460 Ratings
Multichannel integration
N/A
0 Ratings
8.3
83%
325 Ratings
CRM software integration
N/A
0 Ratings
8.2
82%
329 Ratings
Workforce Optimization (WFO)
Chorus.ai
Feature Set Not Supported
N/A
8.5
NICE CXone
85%
NICE CXone ranks higher in 9/9 features
NICE CXone ranks higher in 9/9 features
Inbound call routing
N/A
0 Ratings
8.6
86%
465 Ratings
Omnichannel inbound routing
N/A
0 Ratings
8.5
85%
336 Ratings
Recording
N/A
0 Ratings
8.6
86%
448 Ratings
Quality management
N/A
0 Ratings
8.6
86%
435 Ratings
Call analytics
N/A
0 Ratings
8.6
86%
441 Ratings
Historical reporting
N/A
0 Ratings
8.4
84%
433 Ratings
Live reporting
N/A
0 Ratings
8.6
86%
418 Ratings
Customer surveys
N/A
0 Ratings
8.4
84%
272 Ratings
Customer interaction analytics
N/A
0 Ratings
8.3
83%
285 Ratings
Attribute Ratings
- Chorus.ai is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
- NICE CXone is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
Likelihood to Recommend
8.9
Chorus.ai
89%
250 Ratings
8.5
NICE CXone
85%
543 Ratings
Likelihood to Renew
6.2
Chorus.ai
62%
4 Ratings
6.5
NICE CXone
65%
21 Ratings
Usability
8.8
Chorus.ai
88%
5 Ratings
8.7
NICE CXone
87%
529 Ratings
Availability
Chorus.ai
N/A
0 Ratings
5.5
NICE CXone
55%
7 Ratings
Performance
Chorus.ai
N/A
0 Ratings
8.1
NICE CXone
81%
7 Ratings
Support Rating
8.2
Chorus.ai
82%
4 Ratings
7.4
NICE CXone
74%
6 Ratings
In-Person Training
Chorus.ai
N/A
0 Ratings
5.9
NICE CXone
59%
4 Ratings
Online Training
Chorus.ai
N/A
0 Ratings
7.8
NICE CXone
78%
5 Ratings
Implementation Rating
7.3
Chorus.ai
73%
2 Ratings
8.1
NICE CXone
81%
9 Ratings
Product Scalability
Chorus.ai
N/A
0 Ratings
6.5
NICE CXone
65%
7 Ratings
Likelihood to Recommend
Chorus.ai
I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
New Business Sr. Account Executive at RollWorks, a division of NextRoll
RollWorks, a division of NextRollMarketing & Advertising, 501-1000 employees
NICE CXone
Personally, I encountered problems when I used a different tool. But after using Nice CXone, I was able to understand my client in each in every call that I handle. Also, its interface is easier to navigate and use. It is user-friendly, well developed, and convenient for everyone.

Verified User
Employee in Customer Service
Outsourcing/Offshoring Company, 501-1000 employeesPros
Chorus.ai
- Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
- We learned what areas need to be improved and also the strength we had during that conversation.
- It also provides the length of speech of each participants.
Account Executive
ZoomTelecommunications, 501-1000 employees
NICE CXone
- Made work from home easy - We just have to login and start calling - No landlines.
- Easy to extract daily, monthly reports from NICE [CXone] web app.
- Easy to monitor agents online - who is logged in and who is not.
- Fast and reliable - Just need internet.
Senior Business Analyst
FIS GlobalBanking, 10,001+ employees
Cons
Chorus.ai
- The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
- Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.

Verified User
Employee in Sales
Professional Training & Coaching Company, 51-200 employeesNICE CXone
- Occasionally the server will disconnect and we lose phone functionality.
- Calls get "stuck" in the queue when they don't exist.
- Can't remove commitments very easily when they are made.
- Kicks you out after 2 hours. Making it annoying how you have to log back in.

Verified User
Supervisor in Customer Service
Security & Investigations Company, 51-200 employeesPricing Details
Chorus.ai
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—NICE CXone
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Chorus.ai
Chorus.ai 6.2
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Sr. Manager, Account Development
Auth0Computer Software, 501-1000 employees
NICE CXone
NICE CXone 6.5
Based on 21 answers
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
financial advice
Icatu SegurosSecurity & Investigations, 1001-5000 employees
Usability
Chorus.ai
Chorus.ai 8.8
Based on 5 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.

Verified User
Consultant in Marketing
Marketing and Advertising Company, 11-50 employeesNICE CXone
NICE CXone 8.7
Based on 529 answers
In work from home setup, this is very suitable with the lack of a physical phone. Albeit it relies on internet connectivity, but it does what is expected even in office setup. Less bandwidth, especially when we have multiple apps open to support each calls. It just needs more option tailored to our business need to make sure calls are routed properly to each correct department.
Sales Solution Architect
IBM Business ServicesInformation Technology & Services, 201-500 employees
Reliability and Availability
Chorus.ai
No score
No answers yet
No answers on this topic
NICE CXone
NICE CXone 5.5
Based on 7 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them

Verified User
Employee in Customer Service
Financial Services Company, 201-500 employeesPerformance
Chorus.ai
No score
No answers yet
No answers on this topic
NICE CXone
NICE CXone 8.1
Based on 7 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.

Verified User
Employee in Customer Service
Financial Services Company, 201-500 employeesSupport Rating
Chorus.ai
Chorus.ai 8.2
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.

Verified User
Consultant in Marketing
Marketing and Advertising Company, 11-50 employeesNICE CXone
NICE CXone 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Data Analyst
Chickasaw Nation Industries, Inc.Government Relations, 1001-5000 employees
In-Person Training
Chorus.ai
No score
No answers yet
No answers on this topic
NICE CXone
NICE CXone 5.9
Based on 4 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.

Verified User
Technician in Information Technology
Insurance Company, 1001-5000 employeesOnline Training
Chorus.ai
No score
No answers yet
No answers on this topic
NICE CXone
NICE CXone 7.8
Based on 5 answers
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
Assessor de Relacionamento Pleno
Icatu SegurosInsurance, 501-1000 employees
Implementation Rating
Chorus.ai
Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Sr. Manager, Account Development
Auth0Computer Software, 501-1000 employees
NICE CXone
NICE CXone 8.1
Based on 9 answers
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
Assessor de Relacionamento Pleno
Icatu SegurosInsurance, 501-1000 employees
Alternatives Considered
Chorus.ai
We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.
VP of Innovation
Sweet FishMedia Production, 11-50 employees
NICE CXone
Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.

Verified User
Engineer in Information Technology
Government Administration Company, 501-1000 employeesScalability
Chorus.ai
No score
No answers yet
No answers on this topic
NICE CXone
NICE CXone 6.5
Based on 7 answers
As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.
financial advice
Icatu SegurosSecurity & Investigations, 1001-5000 employees
Return on Investment
Chorus.ai
- Reduced handoff time between Sales and Account Managers.
- Reduced time explaining client issues to internal teams- can easily send the Chorus recording.
- When people leave our company, it is nice having Chorus.ai to help fill us in on gaps around accounts.

Verified User
Account Manager in Customer Service
Internet Company, 201-500 employeesNICE CXone
- It impacts our company daily as we utilize NICE CXone services every day, 24/7.
- It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
- The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Typist
Department of Mental HealthGovernment Administration, 201-500 employees