Likelihood to Recommend Chorus is well-suited for sales meetings and internal team meetings. It’s a good tool for capturing and analyzing conversations with prospects, making it easier to identify key insights and trends that can help close deals faster. It’s not the best tool for analyzing conversational data insights.
Read full review It is well suited for any sales department, to try to get ahold of the person you are trying to get ahold of. Playbooks has increased the number of decision makers that I can get ahold of on a day to day basis. This tool would probably be less suited for people that do not have calls to make outside of the company.
Read full review Pros Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting. We learned what areas need to be improved and also the strength we had during that conversation. It also provides the length of speech of each participants. Read full review Playbooks does a great job of letting reps know when phone numbers are not a working number. Playbooks does a great job being able to be tailored to your specific organization or business. Playbooks does a great job of having a very friendly user experience. Read full review Cons The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way. Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours. Read full review The ability to filter specific plays or pieces of information so that it's more user-friendly for the overall organization. Essentially, more room to customize the organization of accounts and how you're working them. The initial onboarding process of accounts results in high levels of tasks - the ability to break these down in an easier way to help with time management would be helpful. Britni Berg Divisional Sales Manager - Groupon OnBoarding, Business Development
Read full review Likelihood to Renew It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Read full review Usability This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
Read full review It only took a day to get comfortable with Playbooks. The ease of use and overall usability is fantastic in the sense that it's pretty straightforward once you get enough repetitions in the tool. I also like all of the videos and resources available if support is needed
Read full review Support Rating I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
Read full review Implementation Rating Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Read full review Alternatives Considered I used
Google Analytics with Primerica. I payed for it myself to see how my team I was managing was holding up to other teams in the region. Chorus works so much better and if it would have been in my capability to use chorus I would have
Read full review The Insidesales Playbooks is by far more intuitive and organized than other programs I have used in the past. Unfortunately I have not had experience with other products that are available out there. I would hope we will see more improvements from the ISDC tool as we all use it more and provide feedback
Read full review Return on Investment Reducing cost on training for sales persons. As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage. Read full review 100's of hours back in our week due to Salesforce Integration! We have more clients answering the phone due to creative caller ID solutions. We can standardize our messaging by partnering with Marketing to help build plays and auto-enroll certain contacts based on messaging. Read full review ScreenShots Chorus by ZoomInfo Screenshots InsideSales Playbooks Screenshots