Chorus.ai vs Yesware | TrustRadius

What users are saying about

Score 8.8 out of 10

Based on 317 reviews and ratings

Score 8.2 out of 10

Based on 151 reviews and ratings

Pros

Very smart AI is able to easily identify key words.
Don't love the monologue rating as with certain roles there are explanations that are required and feels like it dings us when giving product demos or explaining a specific service or support piece.
Easy to tag managers and see comments and suggestions.

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Verified User

Account Manager in Sales

Logistics & Supply Chain Company, 1001-5000 employees

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Tracking open rates, link click rates, and reply rates. This allows us to compare different templates in order to see which allows for the most interactions and meetings set directly from email engagement.
Seeing exactly when someone opens an email and whether it is in their normal location. Also if they are opening on a mobile device versus a computer to be able to organize the set up of the email in a more beneficial way.
Being able to save Templates for Mail Merges to avoid the duplication of effort that other mass email systems utilize.

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Marketing Associate

Plate IQComputer Software, 11-50 employees

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Cons

Honestly as an AM I love it. Maybe more prompts for new users based on their role.
More integrations to larger partners, Slack, etc.
Maybe a way to build a database and send me alerts of calls that relate to my job based on.... not sure what factors, but for me... New products that we are launching and how my team is pitching them.

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Verified User

Account Manager in Marketing

Marketing & Advertising Company, 201-500 employees

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I used to think that a Linkedin Sales Navigator integration would be ideal, and then they rolled it out!
One thing would be to find a way to auto-populate my signature line into the merge as opposed to copy/pasting it every time (but not the end of the world).

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Account Executive

Dataminr, Inc.Internet, 201-500 employees

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Likelihood to Renew

Chorus.ai 6.7

Based on 4 answers

It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term

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Robert Peterson III

Sr. Manager, Account Development

Auth0Computer Software, 501-1000 employees

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Yesware 9.0

Based on 6 answers

I like the product, but due to the limitations I don't love it. I'm curious to revisit other options, particularly in lieu of Yesware's recent price increases (although I'm on a legacy plan). Some of my challenges to be browser related (I'm on an older computer) -- I'll have to see how things go when I receive my new computer. If the glitches (especially with regard to tracking accuracy and send later feature) go away, I'd be much more inclined to renew

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Vanessa Johnson

Development Coordinator / Implementation Specialist

the school collectiveComputer Software, 1-10 employees

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Usability

Chorus.ai 7.2

Based on 3 answers

Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.

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Verified User

Consultant in Marketing

Marketing and Advertising Company, 11-50 employees

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Yesware 7.0

Based on 1 answer

Pretty good overall, but again it needs some tweaks to ensure user frustration is kept to a minimum. This would go back to the autosave feature I mentioned which would immediately be a value add but not something that should need a user to move into a paid tier.

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Verified User

Executive in Sales

Higher Education Company, 11-50 employees

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Support Rating

Chorus.ai 8.6

Based on 4 answers

I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.

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Verified User

Consultant in Marketing

Marketing and Advertising Company, 11-50 employees

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Yesware 7.7

Based on 15 answers

Because it deserves this rating. The features and functionality provided are great. Our Sales team is very satisfied with this software as it integrates very well with our other software like Outlook, Salesforce, etc. Yesware provides great follow up with customers, which is essential for sales. Meeting scheduling is also flawless.

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Verified User

Analyst in Quality Assurance

Computer Software Company, 501-1000 employees

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Implementation Rating

Chorus.ai 7.3

Based on 2 answers

Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.

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Robert Peterson III

Sr. Manager, Account Development

Auth0Computer Software, 501-1000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I personally did not select Chorus, but it does a great job! I used to use Gong at my previous company, and I liked that too. I have found that Chorus' transcript tool does a better job of translating the script of the call

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Verified User

Account Manager in Sales

Computer Software Company, 51-200 employees

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All of these tools do what Yesware does, and more; but Yesware does the follow-up email portion best, in my experience. It is reasonably priced and is regularly adding new functionality to make it a sticky license for us to have. Yesware does not have predictive analytics or a particularly strong dialer solution, but it does provide team-wide and template efficacy tracking, and a basic dialer.

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Verified User

Manager in Sales

Financial Services Company, 501-1000 employees

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Return on Investment

While difficult to quantify, Chorus has allowed us to get competitive insights and help inform our product strategy, which invariably wins us more deals.
By doing "tape reviews" with the broader teams, we're able to scale best practices and provide actionable feedback for reps, concretely improving their performances.

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Verified User

Manager in Sales

Computer Software Company, 501-1000 employees

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Positive- the more people you are able to reach out to, the more opportunities to sell them your products, which ultimately leads to increased revenue for the business. We have seen tremendous success using Yesware, as it allows us to send hundreds of more emails than we would normally be able to handle at once.

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Verified User

Employee in Sales

Computer Software Company, 51-200 employees

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Screenshots

See All (6) Chorus.ai Screenshots

See All (5) Yesware Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Chorus.ai Editions & Modules

—

Additional Pricing Details

We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Yesware Editions & Modules

Edition

Pro	$19¹
Premium	$45¹
Enterprise	$85¹

per month

Additional Pricing Details

—

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