What users are saying about
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Top Rated
372 Ratings
169 Ratings

Chorus.ai

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Top Rated
372 Ratings
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Score 8.8 out of 100
169 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • Chorus.ai is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Yesware is rated higher in 1 area: Likelihood to Renew
  • Chorus.ai and Yesware are tied in 1 area: Support Rating

Likelihood to Recommend

8.9

Chorus.ai

89%
250 Ratings
8.5

Yesware

85%
57 Ratings

Likelihood to Renew

6.2

Chorus.ai

62%
4 Ratings
9.0

Yesware

90%
6 Ratings

Usability

8.8

Chorus.ai

88%
5 Ratings
7.0

Yesware

70%
1 Rating

Support Rating

8.2

Chorus.ai

82%
4 Ratings
8.2

Yesware

82%
23 Ratings

Implementation Rating

7.3

Chorus.ai

73%
2 Ratings

Yesware

N/A
0 Ratings

Likelihood to Recommend

Chorus.ai

I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
Kasey Martin | TrustRadius Reviewer

Yesware

It works for my company and my problems. If you need a Sales CRM you can go for higher-end products that will give you what Yesware gives along with other stuff. Wherein we had specific problems we wanted to solve. -We needed a solution for a smaller team within our bigger sales team.-We needed a solution to be easy to use point and click and did not require any setup.-We needed to have a better solution to YAMM.
Anonymous | TrustRadius Reviewer

Pros

Chorus.ai

  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
Cory Velasco | TrustRadius Reviewer

Yesware

  • Tracking open rates, link click rates, and reply rates. This allows us to compare different templates in order to see which allows for the most interactions and meetings set directly from email engagement.
  • Seeing exactly when someone opens an email and whether it is in their normal location. Also if they are opening on a mobile device versus a computer to be able to organize the set up of the email in a more beneficial way.
  • Being able to save Templates for Mail Merges to avoid the duplication of effort that other mass email systems utilize.
Jillian Straw | TrustRadius Reviewer

Cons

Chorus.ai

  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
Anonymous | TrustRadius Reviewer

Yesware

  • The ability to unwrap iframe embeds on email (e.g. if I send a Vimeo link over email, have that video thumbnail show and link out to a video)
  • Removing recipients from a campaign. If my ruleset is to remove a contact from a sequence after he/she replies, sometimes a person will reply from another email and Yesware doesn't recognize it. (e.g. if I add jeff@amazon.com to my campaign and jeff.bezos@amazon.com replies to my thread, Yesware will still send an email to jeff@amazon.com unless he is manually removed)
Jeremie Cabling | TrustRadius Reviewer

Pricing Details

Chorus.ai

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Chorus.ai Editions & Modules

Additional Pricing Details
We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

Yesware

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$19 per month

Yesware Editions & Modules

Edition
Pro$191
Premium$451
Enterprise$851
  1. per month
Additional Pricing Details
Annual plans save up to 23%.

Likelihood to Renew

Chorus.ai

Chorus.ai 6.2
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Robert Peterson III | TrustRadius Reviewer

Yesware

Yesware 9.0
Based on 6 answers
I like the product, but due to the limitations I don't love it. I'm curious to revisit other options, particularly in lieu of Yesware's recent price increases (although I'm on a legacy plan). Some of my challenges to be browser related (I'm on an older computer) -- I'll have to see how things go when I receive my new computer. If the glitches (especially with regard to tracking accuracy and send later feature) go away, I'd be much more inclined to renew
Vanessa Johnson | TrustRadius Reviewer

Usability

Chorus.ai

Chorus.ai 8.8
Based on 5 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.
Anonymous | TrustRadius Reviewer

Yesware

Yesware 7.0
Based on 1 answer
Pretty good overall, but again it needs some tweaks to ensure user frustration is kept to a minimum. This would go back to the autosave feature I mentioned which would immediately be a value add but not something that should need a user to move into a paid tier.
Anonymous | TrustRadius Reviewer

Support Rating

Chorus.ai

Chorus.ai 8.2
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
Anonymous | TrustRadius Reviewer

Yesware

Yesware 8.2
Based on 23 answers
Because it deserves this rating. The features and functionality provided are great. Our Sales team is very satisfied with this software as it integrates very well with our other software like Outlook, Salesforce, etc. Yesware provides great follow up with customers, which is essential for sales. Meeting scheduling is also flawless.
Anonymous | TrustRadius Reviewer

Implementation Rating

Chorus.ai

Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Robert Peterson III | TrustRadius Reviewer

Yesware

No score
No answers yet
No answers on this topic

Alternatives Considered

Chorus.ai

We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.
Logan Lyles | TrustRadius Reviewer

Yesware

All of these tools do what Yesware does, and more; but Yesware does the follow-up email portion best, in my experience. It is reasonably priced and is regularly adding new functionality to make it a sticky license for us to have. Yesware does not have predictive analytics or a particularly strong dialer solution, but it does provide team-wide and template efficacy tracking, and a basic dialer.
Anonymous | TrustRadius Reviewer

Return on Investment

Chorus.ai

  • Reduced handoff time between Sales and Account Managers.
  • Reduced time explaining client issues to internal teams- can easily send the Chorus recording.
  • When people leave our company, it is nice having Chorus.ai to help fill us in on gaps around accounts.
Anonymous | TrustRadius Reviewer

Yesware

  • I think net positive ROI from generating meetings that lead to closed deals. Ultimately very difficult to quantify the ROI since it is essentially automating a lot of the manual prospecting done by BDRs/AEs - so ROI is likely higher than just that quantifiable number around deals closed.
George Bakalis | TrustRadius Reviewer

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