What users are saying about
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Top Rated
1058 Ratings
110 Ratings
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Score 8.8 out of 100

ConnectWise Control

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Top Rated
1058 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

ConnectWise Control

If you manage many devices with a small team or on your own, ConnectWise makes it easy or maybe even possible in some use cases, it's easy to set up and use, the oversight is great for reporting and the fact that you can do everything without any input from the user or employee sitting at the remote machine is very convenient but I do think the interface could use some work for small business owners that don't have an internal I.T. person or any real experience with I.T., and I think they could really benefit from software like this.
Marouane Tohme | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Chrome Remote Desktop
8.6
ConnectWise Control
8.6
Screen sharing
Chrome Remote Desktop
9.2
ConnectWise Control
9.6
File transfer
Chrome Remote Desktop
7.8
ConnectWise Control
8.6
Instant message
Chrome Remote Desktop
8.6
ConnectWise Control
8.7
Secure remote access with Smart Card authentication
Chrome Remote Desktop
9.0
ConnectWise Control
8.3
Access to sleeping/powered-off computers
Chrome Remote Desktop
8.8
ConnectWise Control
7.1
Over-the-Internet remote session
Chrome Remote Desktop
8.8
ConnectWise Control
9.5
Initiate remote control from mobile
Chrome Remote Desktop
8.8
ConnectWise Control
7.4
Remote management of servers & workstations
Chrome Remote Desktop
7.3
ConnectWise Control
9.4
Remote Active Directory® management
Chrome Remote Desktop
9.3
ConnectWise Control
9.3
Centralized management dashboard
Chrome Remote Desktop
8.1
ConnectWise Control
8.9
Session record
Chrome Remote Desktop
8.5
ConnectWise Control
8.4
Annotations
Chrome Remote Desktop
8.4
ConnectWise Control
8.4
Monitoring and Alerts
Chrome Remote Desktop
9.2
ConnectWise Control
8.2
Multi-platform remote control
Chrome Remote Desktop
8.8
ConnectWise Control
8.9

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

ConnectWise Control

  • The ability to execute commands from the Control console is very effective.
  • Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
  • A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
Eric Milles | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.
Isabella Houghton | TrustRadius Reviewer

ConnectWise Control

  • I recall the integration with Automate was pretty good. However, I ran into some issues trying to fix a connection issue back to the Control environment. I felt the interface for working with they integration connection could be easier to work with.
  • There should other recovery options if the multi-factor method is lost or breaks. As long as you have multiple admin accounts, this shouldn't be an issue. And I believe support can help with recovery as well. I just know most services let you use a recovery phone or email to get around that. Maybe this has been changed or I missed something as well.
Adam Friedli | TrustRadius Reviewer

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

ConnectWise Control

ConnectWise Control 8.8
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

ConnectWise Control

ConnectWise Control 9.4
Based on 43 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Reliability and Availability

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Performance

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.7
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 5.0
Based on 10 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

ConnectWise Control

ConnectWise Control 8.1
Based on 68 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Online Training

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
Anonymous | TrustRadius Reviewer

ConnectWise Control

ConnectWise Control 8.0
Based on 21 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Alternatives Considered

Chrome Remote Desktop

I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.
Allen Shapiro | TrustRadius Reviewer

ConnectWise Control

I used TeamViewer for the longest time as a young IT professional, and had a fair dabbling with LogMeIn and MSP-Anywhere. Each of those solutions has polish in some aspects, but none of them ever had the complete picture. TeamViewer suffered rampant security issues, and has always felt like a tool geared towards personal users and non-tech departments. It was always too in your face for end users. LogMeIn is expensive. No getting around it. And their product has always seemed slow and often very feature-light. For the cost I'd expect to be getting a Ferrari, but when a Civic pulls into the driveway its a little lackluster. MSP-Anywhere always seemed to suffer technical issues. Especially with multi-monitor computers, changing which monitor was displayed could result in total session lock up, which AFAIK still isn't resolved to this day.
Andrew Haskell | TrustRadius Reviewer

Scalability

Chrome Remote Desktop

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Chrome licensing is better priced than MS, so this is positive.
  • Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
  • Patching is a negative, it is too often and too time-consuming.
Maurice Samuels | TrustRadius Reviewer

ConnectWise Control

  • From a business owner point of view, this has helped me substantially as I can now "be" multiple places at once. This allows me to remotely support my own clients quickly and efficiently, without having to make a several hour drive to get on site. Some of my clients I have only worked with remotely! This has helped me build my business and grow my client base without having to try to be everywhere at the same time.
  • From an enterprise user point of view, the ability to set granular access control levels has been greatly beneficial. Also, like the ability to manage connections from a central pane of glass. Saves time when accessing or granting access to a particular system.
Jonathan Hanson | TrustRadius Reviewer

Screenshots

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chrome Remote Desktop Editions & Modules

Additional Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Edition
One$241
Standard$421
Premium$541
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chrome Remote Desktop
9.4
ConnectWise Control
9.4

Likelihood to Renew

Chrome Remote Desktop
7.0
ConnectWise Control
8.8

Usability

Chrome Remote Desktop
9.9
ConnectWise Control
9.4

Reliability and Availability

Chrome Remote Desktop
ConnectWise Control
9.0

Performance

Chrome Remote Desktop
ConnectWise Control
7.7

Support Rating

Chrome Remote Desktop
5.0
ConnectWise Control
8.1

Online Training

Chrome Remote Desktop
ConnectWise Control
7.5

Implementation Rating

Chrome Remote Desktop
10.0
ConnectWise Control
8.0

Scalability

Chrome Remote Desktop
ConnectWise Control
7.0

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