What users are saying about
109 Ratings
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Score 8.8 out of 100
11 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

Wayk Bastion

It is a product that is very small footprint that allows remote control.Can be used very efficiently and effectively in a small environment. That would be up to 50 computers. You can use this in a larger environment but it would require multiple techs to cover. Currently I am the only helpdesk tech in my company.
Logan Poe | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Chrome Remote Desktop
8.6
Wayk Bastion
8.6
Screen sharing
Chrome Remote Desktop
9.2
Wayk Bastion
9.1
File transfer
Chrome Remote Desktop
7.8
Wayk Bastion
8.9
Instant message
Chrome Remote Desktop
8.6
Wayk Bastion
9.1
Secure remote access with Smart Card authentication
Chrome Remote Desktop
9.0
Wayk Bastion
Access to sleeping/powered-off computers
Chrome Remote Desktop
8.8
Wayk Bastion
6.1
Over-the-Internet remote session
Chrome Remote Desktop
8.8
Wayk Bastion
9.1
Initiate remote control from mobile
Chrome Remote Desktop
8.8
Wayk Bastion
9.1
Remote management of servers & workstations
Chrome Remote Desktop
7.3
Wayk Bastion
Remote Active Directory® management
Chrome Remote Desktop
9.3
Wayk Bastion
Centralized management dashboard
Chrome Remote Desktop
8.1
Wayk Bastion
8.3
Session record
Chrome Remote Desktop
8.5
Wayk Bastion
Annotations
Chrome Remote Desktop
8.4
Wayk Bastion
Monitoring and Alerts
Chrome Remote Desktop
9.2
Wayk Bastion
Multi-platform remote control
Chrome Remote Desktop
8.8
Wayk Bastion
9.1

Pros

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

Wayk Bastion

  • Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique.
  • Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression.
  • The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM.
Anonymous | TrustRadius Reviewer

Cons

Chrome Remote Desktop

  • I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.
Isabella Houghton | TrustRadius Reviewer

Wayk Bastion

  • Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server.
  • Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro.
Thomas Higgins | TrustRadius Reviewer

Likelihood to Renew

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

Wayk Bastion

Wayk Bastion 10.0
Based on 1 answer
Considering that Wayk Now comes in a free edition that can be used commercially, even if I wasn't to renew Wayk Now for whatever reason, I would still use it, but I do actually require the unattended access feature which is available for free now with the new free business licence.
Anonymous | TrustRadius Reviewer

Usability

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

Wayk Bastion

Wayk Bastion 9.0
Based on 1 answer
I feel Wayk Now is very useable as it's still a very simple concept packaged basically the same way that the competition does with their remote assist type apps
Anonymous | TrustRadius Reviewer

Support Rating

Chrome Remote Desktop

Chrome Remote Desktop 5.0
Based on 10 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

Wayk Bastion

Wayk Bastion 9.7
Based on 4 answers
My experience with their support is for a related product, not Wayk Now; however Devolutions support has always been superior to most regardless of the product being used. I left it at a 9 instead of a 10 simply because I haven't used it, but I would expect nothing less than a 10 from my experiences with RDM - both free and paid versions.
Thomas Higgins | TrustRadius Reviewer

Implementation Rating

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
Anonymous | TrustRadius Reviewer

Wayk Bastion

No score
No answers yet
No answers on this topic

Alternatives Considered

Chrome Remote Desktop

I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.
Allen Shapiro | TrustRadius Reviewer

Wayk Bastion

I think they're great tools also. But. Skype for Business, it's only for 365 users or, with external users, be prepared to download a nice 50Mb PLUGIN.... And TeamViewer, I think it's great, but lots of companies around the world block it thinking it's a malware, more than a support tool.
Anonymous | TrustRadius Reviewer

Return on Investment

Chrome Remote Desktop

  • Chrome licensing is better priced than MS, so this is positive.
  • Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
  • Patching is a negative, it is too often and too time-consuming.
Maurice Samuels | TrustRadius Reviewer

Wayk Bastion

  • There is a no-cost version of the tool which has an immediate positive Return on Investment as it allows remote support users to efficiently assist users
Chris Reddy | TrustRadius Reviewer

Screenshots

Chrome Remote Desktop

Pricing Details

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chrome Remote Desktop Editions & Modules

Additional Pricing Details

Wayk Bastion

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Wayk Bastion Editions & Modules

Edition
Technician CAL License99.991
Site License2499.992
Country LicenseContact Us3
Global LicenseContact Us4
  1. Per Technician
  2. Unlimited Technicians, Single Site
  3. Unlimited Technicians, Multiples Sites, Single Country
  4. Unlimited Technicians, Multiples Sites, Worldwide
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chrome Remote Desktop
9.4
Wayk Bastion
9.1

Likelihood to Renew

Chrome Remote Desktop
7.0
Wayk Bastion
10.0

Usability

Chrome Remote Desktop
9.9
Wayk Bastion
9.0

Support Rating

Chrome Remote Desktop
5.0
Wayk Bastion
9.7

Implementation Rating

Chrome Remote Desktop
10.0
Wayk Bastion

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