What users are saying about
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Top Rated
127 Ratings
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Top Rated
155 Ratings

Emburse Chrome River

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Top Rated
127 Ratings
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Score 8.5 out of 100

SAP Ariba Procurement

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Top Rated
155 Ratings
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Score 8 out of 100

Likelihood to Recommend

Emburse Chrome River

[Emburse] Chrome River is a good product for a global client because it has multi languages, and its car program as well as cross border approvals, etc. are important to a global customer. Conversely, for a non-global customer, [Emburse] Chrome River may not be appropriate, as that company could use a non-automated solution.
Anonymous | TrustRadius Reviewer

SAP Ariba Procurement

Although SAP Ariba supplier platform has its faults, the overall process and management of the documents and notifications on the platform make it an absolute essential tool to a supplier. Added to that the Discovery option where suppliers have the ability to build their revenue by responding to RFPs that are published matching their organisations capabilities seems like a winner. Tapping into a vast network can only bring good things to any supplier.
Gary George | TrustRadius Reviewer

Pros

Emburse Chrome River

  • Chrome River has a modern UI/UX that is intuitive to new users.
  • Chrome River is a true enterprise (4K+ employees globally) expense management solution.
  • Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.
Don Koubsky, Jr | TrustRadius Reviewer

SAP Ariba Procurement

  • Customer Service. We have an incredible team that look after us.
  • Listening. The team are receptive to ideas of how to improve the network and these ideas are often implemented.
  • Standards. Providing a uniform set of rules enables us to onboard and engage quickly.
Anonymous | TrustRadius Reviewer

Cons

Emburse Chrome River

  • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
  • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
WENDY REED | TrustRadius Reviewer

SAP Ariba Procurement

  • Ariba Connect Support - with the exception of the few, the general responses from a Support Request has the engineer repeat the issue at hand with the first response, request for additional examples on the second, then attempt to close the ticket with the third, citing that the system behaviour is OOTB or 'as designed'. No real investigation is undertaken until there has been multiple responses, or the SR has been escalated to an specialist engineer.
  • Ariba should have better functionality for a supplier to route PO's to specific branches (different email addresses) within their organisation without the need for a full integration or through the use of email routing rules.
  • Provide a more thorough process when a supplier upgrades from a Standard to Enterprise account. Currently suppliers are misled into upgrading to an enterprise account without any formal confirmation from Ariba to ensure that the supplier understands why, or even that they upgrading. This, coupled with the only option to pay outstanding invoices to downgrade, discredits Ariba and the Buyers reputation in the marketplace, and introduces significant P2P implications if re-enabling the supplier through a new account is undertaken as a work round.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Emburse Chrome River

Emburse Chrome River 8.3
Based on 6 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Lorrie Black | TrustRadius Reviewer

SAP Ariba Procurement

SAP Ariba Procurement 10.0
Based on 1 answer
We have been happy with the overall effectiveness and velocity that the use of SAP Ariba Procurement and, in general, almost all of the SAP applications in terms of awesome integration and adding velocity to our business--quicker execution and lesser overhead, and thus ultimately cost savings.
Anonymous | TrustRadius Reviewer

Usability

Emburse Chrome River

Emburse Chrome River 8.3
Based on 73 answers
We have had those that can't believe the ease of use and excellent user interface, many required little to no training. Others required more support, but most likely require a lot of systems support. The mobile app looks exactly the same as the desktop app, therefore the navigation is the same. This is a huge plus for adoption and change management.
Tracy Bentham | TrustRadius Reviewer

SAP Ariba Procurement

SAP Ariba Procurement 8.7
Based on 17 answers
  1. We found that SAP Ariba Procurement User Interface is intuitive in nature. For administrators and superuser, the managed area gives access to more contextual information.
  2. End users also have an option to use Guided Buying whose user experience is like end-user applications.
  3. The product also has a rich set of notifications for workflows.
  4. Mobile App further improves the usability of the overall platform from supplier and buyer perspectives.
  5. For handling strategic documents such as contracts, electronic signatures can be done with one click sing DocuSign or Adobe eSign from Ariba screens.
Anonymous | TrustRadius Reviewer

Support Rating

Emburse Chrome River

Emburse Chrome River 8.1
Based on 88 answers
I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.
Anonymous | TrustRadius Reviewer

SAP Ariba Procurement

SAP Ariba Procurement 7.8
Based on 24 answers
Customer support has always been top notch. From small configuration changes to overall process changes, support has the teammates in place with excellent knowledge and is able to provide solutions based on business challenges quickly. Their customer support through their Account teams continues to be hands on and very responsive to needs in a timely fashion.
Anonymous | TrustRadius Reviewer

Implementation Rating

Emburse Chrome River

Emburse Chrome River 8.5
Based on 2 answers
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Robert Ferrandino | TrustRadius Reviewer

SAP Ariba Procurement

No score
No answers yet
No answers on this topic

Alternatives Considered

Emburse Chrome River

I have not reviewed or evaluated any products recently. When we were looking at vendors for a T&E package, we did meet with Concur. They were a much larger vendor, but we felt that we might get lost in their world. We chose [Emburse] Chrome River because they seemed more interested in catering to the customer. We are a customer service focused business and we like to do things are way, so we decided on [Emburse] Chrome River.
Anonymous | TrustRadius Reviewer

SAP Ariba Procurement

I will recommend ARIBA however some good points related with ContractWorks (which I do not have such a big experience with)
  • it has powerful automation features that reduce the administrative load of users.
  • its entire storage system is searchable so users can find the data they need with ease.
  • administrators can set unique access permissions for each user.
Małgorzata Nitecka-Kubicka | TrustRadius Reviewer

Return on Investment

Emburse Chrome River

  • Chrome River EXPENSE makes it faster and easier for users to create and approve expense reports saving time that can be used elsewhere.
  • Chrome River EXPENSE compliance rules allow us to insure policies are being followed.
  • Audit & review of expenses is much faster saving time and money.
Anonymous | TrustRadius Reviewer

SAP Ariba Procurement

  • SAP Ariba has allowed that our Procurement Service Center performs much better with a reasonable headcount having 1 system able to support all our Policy requirements and it is easy to use.
  • We are able to have 1 system covering 80% of our Global Indirect Spend - 1 system for global approvers for all countries, 1 way of working - consolidated.
  • It provides ability to identify opportunities for value added initiatives that save time and money for the company.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Emburse Chrome River

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Ariba Procurement

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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