What users are saying about
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Top Rated
155 Ratings
14 Ratings

Emburse Chrome River

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Top Rated
155 Ratings
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Score 9 out of 100
14 Ratings
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Score 6 out of 100

Feature Set Ratings

    Project Management

    Emburse Chrome River

    Feature Set Not Supported
    N/A
    3.7

    Upland PSA

    37%
    Upland PSA ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    3.0
    30%
    4 Ratings

    Resource Management

    N/A
    0 Ratings
    3.0
    30%
    3 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Scheduling

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Workflow Automation

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Team Collaboration

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    6.9
    69%
    2 Ratings

    Document Management

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Email integration

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Mobile Access

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    2.0
    20%
    5 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    5.2
    52%
    3 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    1.0
    10%
    5 Ratings

    Professional Services Automation

    Emburse Chrome River

    Feature Set Not Supported
    N/A
    10.0

    Upland PSA

    100%
    Upland PSA ranks higher in 2/2 features

    Invoicing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Project & financial reporting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Emburse Chrome River is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
    • Upland PSA is rated higher in 2 areas: Support Rating, Implementation Rating

    Likelihood to Recommend

    9.1

    Emburse Chrome River

    91%
    115 Ratings
    1.0

    Upland PSA

    10%
    10 Ratings

    Likelihood to Renew

    8.1

    Emburse Chrome River

    81%
    15 Ratings
    7.0

    Upland PSA

    70%
    6 Ratings

    Usability

    8.7

    Emburse Chrome River

    87%
    99 Ratings
    8.0

    Upland PSA

    80%
    1 Rating

    Availability

    10.0

    Emburse Chrome River

    100%
    1 Rating

    Upland PSA

    N/A
    0 Ratings

    Performance

    9.0

    Emburse Chrome River

    90%
    1 Rating

    Upland PSA

    N/A
    0 Ratings

    Support Rating

    8.9

    Emburse Chrome River

    89%
    114 Ratings
    9.0

    Upland PSA

    90%
    2 Ratings

    Online Training

    9.0

    Emburse Chrome River

    90%
    1 Rating

    Upland PSA

    N/A
    0 Ratings

    Implementation Rating

    6.8

    Emburse Chrome River

    68%
    5 Ratings
    9.0

    Upland PSA

    90%
    2 Ratings

    Product Scalability

    8.0

    Emburse Chrome River

    80%
    1 Rating

    Upland PSA

    N/A
    0 Ratings

    Likelihood to Recommend

    Emburse Chrome River

    If you are a large or midsized company, Chrome River Expense is perfect for expense management tracking and reporting. For smaller companies[,] there are cheaper options that could do the trick. Regardless of company size the software will suit your needs and be a pivotal part of your financial management company-wide.
    Jose Romero | TrustRadius Reviewer

    Upland PSA

    We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
    With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
    Anonymous | TrustRadius Reviewer

    Pros

    Emburse Chrome River

    • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
    • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
    • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
    Anonymous | TrustRadius Reviewer

    Upland PSA

    • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
    • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
    • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
    Christopher Kramer | TrustRadius Reviewer

    Cons

    Emburse Chrome River

    • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
    • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
    WENDY REED | TrustRadius Reviewer

    Upland PSA

    • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
    • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
    • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Emburse Chrome River

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Upland PSA

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $15 per month

    Likelihood to Renew

    Emburse Chrome River

    Emburse Chrome River 8.1
    Based on 15 answers
    Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
    Lorrie Black | TrustRadius Reviewer

    Upland PSA

    Upland PSA 7.0
    Based on 6 answers
    I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
    Anonymous | TrustRadius Reviewer

    Usability

    Emburse Chrome River

    Emburse Chrome River 8.7
    Based on 99 answers
    Emburse Certify (Chrome River EXPENSE) is quite user friendly as a website and portal to upload receipts and submit expenses. It is almost too easy, in that some of our users had originally tried to overcomplicate things in their initial use of the software. Repeated use made our users comfortable with the software and quite happy with the change from paper submissions to electronic. The software does remember data entry so it will reduce the users time entering common names of airlines and hotels. The mobile app is wonderful for taking photos and uploading them to your wallet but it really does lack in the ability to create an expense report. The auto wizard will help create a report but makes it difficult to adjust any errors that might keep the report from being submitted.
    Athena Gazikas | TrustRadius Reviewer

    Upland PSA

    Upland PSA 8.0
    Based on 1 answer
    I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Emburse Chrome River

    Emburse Chrome River 10.0
    Based on 1 answer
    The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
    Robert Ferrandino | TrustRadius Reviewer

    Upland PSA

    No score
    No answers yet
    No answers on this topic

    Performance

    Emburse Chrome River

    Emburse Chrome River 9.0
    Based on 1 answer
    System runs normal pretty much all the time. Does not slow any other systems down.
    Robert Ferrandino | TrustRadius Reviewer

    Upland PSA

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Emburse Chrome River

    Emburse Chrome River 8.9
    Based on 114 answers
    Implementation and post-implementation support and attention to detail have been excellent. Chrome River Help Desk responsiveness is also excellent. There have been occasional delays to Help Desk tickets. Access to the Help Desk has also been an occasional issue with credentials not working, and then there have been problems/delays regaining access.
    A. Jeffrey Rosen | TrustRadius Reviewer

    Upland PSA

    Upland PSA 9.0
    Based on 2 answers
    The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
    Anonymous | TrustRadius Reviewer

    Online Training

    Emburse Chrome River

    Emburse Chrome River 9.0
    Based on 1 answer
    The software is very user friendly, so the online training was easy to pickup for everyone.
    Robert Ferrandino | TrustRadius Reviewer

    Upland PSA

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Emburse Chrome River

    Emburse Chrome River 6.8
    Based on 5 answers
    Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
    Robert Ferrandino | TrustRadius Reviewer

    Upland PSA

    Upland PSA 9.0
    Based on 2 answers
    The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Emburse Chrome River

    • Works with our business model
    • Pre-approval method
    • Auto-approval functionality
    • Email alerts customization
    • Muti platform approval
    • System warnings and violations
    • Hotel itemization
    • Mileage - integrated with Google map
    • Perdiem wizard
    • Acknowledgments
    • Banners on the expense form
    • Understanding the open items and on Credit card Expenses and cash reimbursements
    • Super User
    Anonymous | TrustRadius Reviewer

    Upland PSA

    The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
    Anonymous | TrustRadius Reviewer

    Scalability

    Emburse Chrome River

    Emburse Chrome River 8.0
    Based on 1 answer
    It's very easy software to design to your needs.
    Robert Ferrandino | TrustRadius Reviewer

    Upland PSA

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Emburse Chrome River

    • When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
    • The extensive approval routing options help fraud prevention
    • Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.
    Don Koubsky, Jr | TrustRadius Reviewer

    Upland PSA

    • Increased time tracking accuracy
    • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
    • increased awareness of project pain points and successes
    Anonymous | TrustRadius Reviewer

    Screenshots

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