What users are saying about
1 Rating
1 Rating
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Score 1 out of 100
3 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

CIC Plus

CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
Anonymous | TrustRadius Reviewer

Heartland Payroll

Because we're a small business, I can't tell if Heartland Payroll is appropriate for a larger operation. For a small business, it's like having your own HR department. You can place an ad, accept resumes, and hire directly through their Heartland Hires platform. This is perfect for a small company like ours. For a larger company, it may not be robust enough.
Lisa Baker | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

CIC Plus
Heartland Payroll
9.8
Pay calculation
CIC Plus
Heartland Payroll
10.0
Direct deposit files
CIC Plus
Heartland Payroll
10.0
Salary revision and increment management
CIC Plus
Heartland Payroll
9.5

Pros

CIC Plus

  • CIC Plus sets up state and local taxes for employees' home addresses.
  • CIC Plus is easy to use.
  • CIC Plus offers an I-9 service.
Anonymous | TrustRadius Reviewer

Heartland Payroll

  • The account rep is very responsive and usually gets back to my emails quickly.
  • The online system is really easy to use.
  • They offer a separate page for employees to log in for pay stubs and another log in for admin.
Bradley Gill | TrustRadius Reviewer

Cons

CIC Plus

  • CIC Plus needs to set up the local taxes for employees' home and work location.
  • CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
  • CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.
Anonymous | TrustRadius Reviewer

Heartland Payroll

  • The payroll online platform is not the best
TINA LARSSON | TrustRadius Reviewer

Support Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
Anonymous | TrustRadius Reviewer

Heartland Payroll

Heartland Payroll 9.7
Based on 3 answers
I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
Lisa Baker | TrustRadius Reviewer

Implementation Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
Anonymous | TrustRadius Reviewer

Heartland Payroll

No score
No answers yet
No answers on this topic

Alternatives Considered

CIC Plus

BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
Anonymous | TrustRadius Reviewer

Heartland Payroll

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
Bradley Gill | TrustRadius Reviewer

Return on Investment

CIC Plus

  • I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
  • CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
  • The taxes that were not paid timely had interest and penalties associated with them.
Anonymous | TrustRadius Reviewer

Heartland Payroll

  • I do not know
TINA LARSSON | TrustRadius Reviewer

Pricing Details

CIC Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Heartland Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CIC Plus
1.0
Heartland Payroll
8.8

Likelihood to Renew

CIC Plus
1.0
Heartland Payroll

Support Rating

CIC Plus
1.0
Heartland Payroll
9.7

Implementation Rating

CIC Plus
1.0
Heartland Payroll

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