Experian Employer Services vs. Intuit Online Payroll (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Experian Employer Services
Score 1.0 out of 10
N/A
Experian Employer Services (including services from the former CIC Plus, acquired by Experian in 2022) is presented as a comprehensive suite of employer services designed to streamline workforce management and improve the employee lifecycle within the organization.N/A
Intuit Online Payroll (discontinued)
Score 8.0 out of 10
N/A
Intuit Online Payroll was a small business payroll option available as a standalone SaaS solution, that Intuit announced it was discontinuing in favor of Quickbooks Online Payroll, available via Quickbooks.
$22.50
per month
Pricing
Experian Employer ServicesIntuit Online Payroll (discontinued)
Editions & Modules
No answers on this topic
Core
22.50 + $4 per employee
per month
Premium
37.50 + $8 per employee
per month
Elite
62.50+ $10 per employee
per month
Offerings
Pricing Offerings
Experian Employer ServicesIntuit Online Payroll (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Experian Employer ServicesIntuit Online Payroll (discontinued)
Top Pros
Top Cons
Features
Experian Employer ServicesIntuit Online Payroll (discontinued)
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Experian Employer Services
-
Ratings
Intuit Online Payroll (discontinued)
7.3
10 Ratings
10% below category average
Pay calculation00 Ratings8.99 Ratings
Support for external payroll vendors00 Ratings2.26 Ratings
Off-cycle/On-Demand payment00 Ratings9.33 Ratings
Benefit plan administration00 Ratings8.95 Ratings
Direct deposit files00 Ratings3.89 Ratings
Salary revision and increment management00 Ratings9.27 Ratings
Reimbursement management00 Ratings8.78 Ratings
Best Alternatives
Experian Employer ServicesIntuit Online Payroll (discontinued)
Small Businesses

No answers on this topic

Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
greytHR
greytHR
Score 8.3 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Experian Employer ServicesIntuit Online Payroll (discontinued)
Likelihood to Recommend
1.0
(1 ratings)
3.1
(17 ratings)
Likelihood to Renew
1.0
(1 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
3.8
(2 ratings)
Support Rating
1.0
(1 ratings)
1.5
(5 ratings)
Implementation Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Experian Employer ServicesIntuit Online Payroll (discontinued)
Likelihood to Recommend
Experian
CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
Read full review
Intuit
I believe the ideal scenario is when you are already using the Intuit family of products and the payroll bolts on to your existing QuickBooks infrastructure. Payroll software products have been around a long time, and this is a very competitive niche. Most of the companies do a good job of filing taxes promptly, reporting W-2 items properly, providing good reports, etc. Where you might really get some extra efficiency and benefit is the fact that the payroll is woven into the accounting system, creating one seamless enterprise solution. Also, where it might be less appropriate is in a really simple use case such as a one person company where there aren't complex fringe benefits to deal with. In that scenario, you can set up the ACH debits directly with the state agency and the IRS and possibly file your own 941, 940, W-2/W-3 and state equivalent forms. Of course, if you're willing to do this and are good with details, you can save yourself some money.
Read full review
Pros
Experian
  • CIC Plus sets up state and local taxes for employees' home addresses.
  • CIC Plus is easy to use.
  • CIC Plus offers an I-9 service.
Read full review
Intuit
  • Integration with QuickBooks Desktop. This is the key strength of IP... it is a complete, native integration and let's you maintain all employee records and time keeping in QuickBooks
  • Job Costing. Another key differentiation -- some payroll outsources say they do true job costing (by work or item code). Don't believe them. If its' not integrated with your accounting system, you will not get "TRUE" job costing. You can get costs ASSIGNED to jobs (which may be fine), but you won't get item level detail in QuickBooks from anyone but Intuit.
  • Variety of Payment options. Use Direct Deposit or manual checks... or whatever you want. Since its in QB, you can make payments any way you want.
  • Cash Flow. This is both good and bad, but IP will not take taxes out of your bank account until they are due. That's different than some other providers that want assurance that you have the tax payments available at the moment you push "SUBMIT."
Read full review
Cons
Experian
  • CIC Plus needs to set up the local taxes for employees' home and work location.
  • CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
  • CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.
Read full review
Intuit
  • My biggest issue is that they do continue to raise their prices on a regular basis and it makes people feel stuck when there are so many clients already using the system.
  • They do not support roaming employees, so employees that cross over into various tax jurisdictions in one pay period pose a challenge for calculating taxes and pay.
  • The setup can be a bit daunting still if you are not familiar with the system or the various taxes and requirements for reporting.
Read full review
Likelihood to Renew
Experian
No answers on this topic
Intuit
Works perfectly as advertised. Our simple needs are well taken care of.
Read full review
Usability
Experian
No answers on this topic
Intuit
I would rate it a 0. It gets worse and worse all the time. It seems like every time I go into IOP to run a payroll for one of my clients, I have one more problem.
Read full review
Support Rating
Experian
CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
Read full review
Intuit
The customer support personnel have always walked me through the steps they need to take to assist me. Never rushed through anything. Always exceptionally thorough, answering all my questions and even sharing my screen visually (I have control, not them). It actually helps me to resolve future issues and questions, if they should arise.
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Implementation Rating
Experian
CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
Read full review
Intuit
No answers on this topic
Alternatives Considered
Experian
BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
Read full review
Intuit
It's a payroll software with decent customer support readily available and direct integration with my accounting tools. This made it a prime fit for me, and made payment and tax reporting relatively simple, and errors readily correctable. It does not have time tracking, and I still believe that this software is overpriced, but it's the best fit for me right now.
Read full review
Return on Investment
Experian
  • I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
  • CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
  • The taxes that were not paid timely had interest and penalties associated with them.
Read full review
Intuit
  • Positive: Less of a learning curve to train payroll accountants, as they are already familiar with using Intuit. Also, in general there are a larger pool of candidates who know this system than many of the other "niche" lesser known payroll products.
  • Positive: More options to choose from depending on the level of service needed. For example, there is a Full Service offering if needed. This might apply to an organization that doesn't have the resources available or an internal person who has the time/bandwidth to handle the entire company's payroll. Thus, it is possible to cherry pick the level of service needed depending on the type of company/situation.
  • Positive: Good audit trail. This can be extremely important and cost efficient when a business is going through an external audit by an outside CPA firm and the payroll accounting function is undergoing testing (ie. less time required by the external auditor would likely lower their bill for their services).
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