What users are saying about
1 Rating
4 Ratings
1 Rating
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Score 1 out of 100
4 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

CIC Plus

CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
Anonymous | TrustRadius Reviewer

Netchex

I think Netchex is great for a small to mid-sized business where employee turnover is low. The most time-consuming and frustrating parts of Netchex are also associated with the number of employees I have to add/delete from the system each season.
Mindy Yeager, PHR | TrustRadius Reviewer

Pros

CIC Plus

  • CIC Plus sets up state and local taxes for employees' home addresses.
  • CIC Plus is easy to use.
  • CIC Plus offers an I-9 service.
Anonymous | TrustRadius Reviewer

Netchex

  • Processing payrolls is easy and convenient. This web based product makes it easy to access and key in payroll data anytime.
  • Customer service is top notch! The whole team goes above and beyond to make sure I have the tools I need each day and answers to questions as they arise.
  • Netchex connects our HR department to our employees beautifully. We can easily direct them to data in their Netchex profile that they may need. We can also post news, articles and documents for them to easily access from their dashboard.
Karen Stuart, CSP | TrustRadius Reviewer

Cons

CIC Plus

  • CIC Plus needs to set up the local taxes for employees' home and work location.
  • CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
  • CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.
Anonymous | TrustRadius Reviewer

Netchex

  • One step in the login process needs to be corrected
  • The non-working aspect of the login process is easily bypassed, so it doesn't prevent you from gaining access
Anonymous | TrustRadius Reviewer

Support Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
Anonymous | TrustRadius Reviewer

Netchex

Netchex 9.0
Based on 1 answer
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Mindy Yeager, PHR | TrustRadius Reviewer

Implementation Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
Anonymous | TrustRadius Reviewer

Netchex

No score
No answers yet
No answers on this topic

Alternatives Considered

CIC Plus

BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
Anonymous | TrustRadius Reviewer

Netchex

Reporting features available in Netchex far exceed those we were able to get from optimum. Customer service from Netchex is light years ahead of the competition!!
Karen Stuart, CSP | TrustRadius Reviewer

Return on Investment

CIC Plus

  • I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
  • CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
  • The taxes that were not paid timely had interest and penalties associated with them.
Anonymous | TrustRadius Reviewer

Netchex

  • It's fully automated for online processing
  • It allows us to process payroll without having to hire additional personnel, thus saving us money.
Anonymous | TrustRadius Reviewer

Pricing Details

CIC Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Netchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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