What users are saying about
1 Rating
4 Ratings
1 Rating
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Score 1 out of 100
4 Ratings
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Score 10 out of 100

Likelihood to Recommend

CIC Plus

CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
Anonymous | TrustRadius Reviewer

TRAXPayroll

TRAXPayroll is well suited for the bulk of situations that any HR professional would ever come across. In my opinion, it's the best product out there for the small to medium size business level. I would imagine that it is less appropriate at the enterprise level, where payroll extends across multiple countries.
Nathan Richardson | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

CIC Plus
TRAXPayroll
9.7
Pay calculation
CIC Plus
TRAXPayroll
10.0
Support for external payroll vendors
CIC Plus
TRAXPayroll
9.1
Benefit plan administration
CIC Plus
TRAXPayroll
10.0
Direct deposit files
CIC Plus
TRAXPayroll
10.0
Salary revision and increment management
CIC Plus
TRAXPayroll
9.1
Reimbursement management
CIC Plus
TRAXPayroll
10.0

Pros

CIC Plus

  • CIC Plus sets up state and local taxes for employees' home addresses.
  • CIC Plus is easy to use.
  • CIC Plus offers an I-9 service.
Anonymous | TrustRadius Reviewer

TRAXPayroll

  • Customer service is exceptional.
  • Easy to use.
Anonymous | TrustRadius Reviewer

Cons

CIC Plus

  • CIC Plus needs to set up the local taxes for employees' home and work location.
  • CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
  • CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.
Anonymous | TrustRadius Reviewer

TRAXPayroll

  • Integration with other products.
  • Ability to calculate extenuating circumstances.
Nathan Richardson | TrustRadius Reviewer

Support Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
Anonymous | TrustRadius Reviewer

TRAXPayroll

TRAXPayroll 10.0
Based on 2 answers
Any and all of our concerns have been resolved very quickly, and without even so much as a 5 minute wait. Their customer service is uncannily happy, and have left me impressed in every sense of the word. We don't expect to be changing payroll software providers any time soon! They're great!
Nathan Richardson | TrustRadius Reviewer

Implementation Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
Anonymous | TrustRadius Reviewer

TRAXPayroll

No score
No answers yet
No answers on this topic

Alternatives Considered

CIC Plus

BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
Anonymous | TrustRadius Reviewer

TRAXPayroll

The number one thing that bugs me is super pushy sales people, so from the start TRAXPayroll was a breath of fresh air because their sales was very low pressure and didn't make me feel rushed of anything. TRAXPayroll also had more features we were looking for and their current reviews were outstanding. Some things I read about competitors said their customer support wasn't as good, which was also a big player in our decision.
Anonymous | TrustRadius Reviewer

Return on Investment

CIC Plus

  • I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
  • CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
  • The taxes that were not paid timely had interest and penalties associated with them.
Anonymous | TrustRadius Reviewer

TRAXPayroll

  • We had a quick turnaround from purchasing to setup and are seeing the benefits of the system.
Anonymous | TrustRadius Reviewer

Pricing Details

CIC Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

TRAXPayroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CIC Plus
1.0
TRAXPayroll
10.0

Likelihood to Renew

CIC Plus
1.0
TRAXPayroll

Support Rating

CIC Plus
1.0
TRAXPayroll
10.0

Implementation Rating

CIC Plus
1.0
TRAXPayroll

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