What users are saying about
1 Rating
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Top Rated
1150 Ratings
1 Rating
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Score 1 out of 100

UKG Pro

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Top Rated
1150 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

CIC Plus

CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
Anonymous | TrustRadius Reviewer

UKG Pro

We use secondary jobs for many of our employees. I wish there was a way to track the effective dates for rate changes on secondary jobs in the job history. Many of our employees work multiple jobs in different programs across our organization and get paid different rates. When these rates change we have no way to track this in UKG with effective dates. We also have issues when an employee is rehired, the secondary jobs does not update with the new effective date and rates that are set for these jobs.
Victoria Tourangeau | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

CIC Plus
UKG Pro
7.9
Employee demographic data
CIC Plus
UKG Pro
8.6
Employment history
CIC Plus
UKG Pro
7.7
Job profiles and administration
CIC Plus
UKG Pro
8.2
Workflow for transfers, promotions, pay raises, etc.
CIC Plus
UKG Pro
7.9
Organizational charting
CIC Plus
UKG Pro
7.1
Organization and location management
CIC Plus
UKG Pro
8.0
Compliance data (COBRA, OSHA, etc.)
CIC Plus
UKG Pro
7.7

Payroll Management

CIC Plus
UKG Pro
8.2
Pay calculation
CIC Plus
UKG Pro
8.5
Support for external payroll vendors
CIC Plus
UKG Pro
7.7
Off-cycle/On-Demand payment
CIC Plus
UKG Pro
7.8
Benefit plan administration
CIC Plus
UKG Pro
8.0
Direct deposit files
CIC Plus
UKG Pro
9.0
Salary revision and increment management
CIC Plus
UKG Pro
8.2
Reimbursement management
CIC Plus
UKG Pro
8.1

Leave and Attendance Management

CIC Plus
UKG Pro
7.4
Approval workflow
CIC Plus
UKG Pro
7.5
Balance details
CIC Plus
UKG Pro
7.6
Annual carry-forward and encashment
CIC Plus
UKG Pro
7.1

Employee Self Service

CIC Plus
UKG Pro
8.3
View and generate pay and benefit information
CIC Plus
UKG Pro
8.7
Update personal information
CIC Plus
UKG Pro
8.9
View company policy documentation
CIC Plus
UKG Pro
8.0
Employee recognition
CIC Plus
UKG Pro
7.5
View job history
CIC Plus
UKG Pro
8.4

Asset Management

CIC Plus
UKG Pro
6.1
Tracking of all physical assets
CIC Plus
UKG Pro
6.1

HR Reporting

CIC Plus
UKG Pro
7.4
Report builder
CIC Plus
UKG Pro
7.6
Pre-built reports
CIC Plus
UKG Pro
7.6
Ability to combine HR data with external data
CIC Plus
UKG Pro
7.0

Onboarding

CIC Plus
UKG Pro
8.5
New hire portal
CIC Plus
UKG Pro
8.6
Manager tracking tools
CIC Plus
UKG Pro
8.3

Performance and Goals

CIC Plus
UKG Pro
7.4
Corporate goal setting
CIC Plus
UKG Pro
7.2
Individual goal setting
CIC Plus
UKG Pro
7.7
Line-of sight-visibility
CIC Plus
UKG Pro
7.0
Performance tracking
CIC Plus
UKG Pro
7.6

Performance Management

CIC Plus
UKG Pro
7.5
Performance plans
CIC Plus
UKG Pro
7.5
Performance improvement plans
CIC Plus
UKG Pro
7.2
Review status tracking
CIC Plus
UKG Pro
8.0
Review reminders
CIC Plus
UKG Pro
7.3
Multiple review frequency
CIC Plus
UKG Pro
7.6

Succession Planning

CIC Plus
UKG Pro
7.0
Create succession plans/pools
CIC Plus
UKG Pro
6.8
Candidate ranking
CIC Plus
UKG Pro
7.3
Candidate search
CIC Plus
UKG Pro
7.2
Candidate development
CIC Plus
UKG Pro
6.8

Recruiting / ATS

CIC Plus
UKG Pro
7.6
Job Requisition Management
CIC Plus
UKG Pro
7.6
Company Website Posting
CIC Plus
UKG Pro
8.4
Publish to Social Media
CIC Plus
UKG Pro
7.5
Job Search Site Posting
CIC Plus
UKG Pro
7.8
Duplicate Candidate Prevention
CIC Plus
UKG Pro
6.7
Applicant Tracking
CIC Plus
UKG Pro
7.9
Notifications and Alerts
CIC Plus
UKG Pro
7.5

Pros

CIC Plus

  • CIC Plus sets up state and local taxes for employees' home addresses.
  • CIC Plus is easy to use.
  • CIC Plus offers an I-9 service.
Anonymous | TrustRadius Reviewer

UKG Pro

  • Reports: Easy to create, store and run for managers.
  • Employee Data: Easy for employees to make updates to personal information and to find applicable data relevant to them.
  • Benefits management: Easy open enrollment features, data feeds with benefit carriers run smoothly, ease of use for employees to see what benefits they currently have.
Bobbi Wilson | TrustRadius Reviewer

Cons

CIC Plus

  • CIC Plus needs to set up the local taxes for employees' home and work location.
  • CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
  • CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.
Anonymous | TrustRadius Reviewer

UKG Pro

  • Taxes - I have struggled in this area from the beginning. Even though I do see improvements over the last two years, there is still room for improvement. Locating QVR and receiving multiple emails when it is ready. Look forward to the fall 2021 release on payment services.
  • Cases opened are sometimes not addressed as quickly as I would like to see. Again, this could be related to a lot of my cases are about tax errors, or notices from agencies.
  • BI reports - I used to be able to search and find the reports I want to run, now they do not seem to show up in the search tool. Making more difficult to locate.
Cristal Eads | TrustRadius Reviewer

Likelihood to Renew

CIC Plus

CIC Plus 1.0
Based on 1 answer
No answer on this topic is available.

UKG Pro

UKG Pro 9.3
Based on 183 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas | TrustRadius Reviewer

Usability

CIC Plus

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.7
Based on 104 answers
Ultipro is by far the very best HCM solution that I've used, and I don't mind acting as a point of contact to anyone that might be interested in hearing from an actual user about my experiences with the suite. Ultipro can pretty much handle anything that you throw at it, while ensuring that what you throw at it is compliant with federal and state regulations. It really is quite simple to use and only gets easier to use the more you use it obviously. I would encourage anyone that is having issues with the suite to partner with their customer success manager to tackle anything that is at any point problematic.
Juan Osegueda | TrustRadius Reviewer

Reliability and Availability

CIC Plus

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.0
Based on 123 answers
In the 3+ years that we've been live in UltiPro, I believe the core HR/Payroll module went down one time. I don't recall how long it was down for, possibly an hour or two, but thankfully it was not during a payroll week for us so it did not impact us significantly. Other than that, there are some minor outages every once in a while with the Recruiting application, but the communication when those outages occur is very good so you always get status updates.
Jack Klott, SHRM-SCP | TrustRadius Reviewer

Performance

CIC Plus

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.3
Based on 454 answers
Pages usually load quickly, once in a while there's an intermittent connectivity issue, but an email notification is sent and it's resolved quickly. Reports complete in a timely manner, even if leveraging the UKG support team to build. Haven't noticed any other integrations being slowed down. We do consistently have reports in the queue to build, and that is why we still have to do [a] double entry with our legacy system until they are replaced.
Megan Miller | TrustRadius Reviewer

Support Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.6
Based on 758 answers
As I've stated earlier, the support I receive from UKG Pro is world class. I've worked with other vendors in the past, and they simply don't compare. I have had the pleasure of working with, and getting to know, several "Ulti-Peeps" over the years. I've also worked with great ERM's as well!
Joy Driscoll | TrustRadius Reviewer

In-Person Training

CIC Plus

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.2
Based on 81 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Rachel Russ | TrustRadius Reviewer

Online Training

CIC Plus

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.8
Based on 189 answers
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Judy Frank | TrustRadius Reviewer

Implementation Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.6
Based on 147 answers
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
Staci Drilling,SPHR, SHRM-SCP | TrustRadius Reviewer

Alternatives Considered

CIC Plus

BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG has excellent customer service and is a comprehensive tool that is easy for the end-users and admins. From the administrative side, it is less clunky and does not need a bunch of add-ons to get the job done the way you need it because it is built into the platform.
Sarah Cooper Truchard | TrustRadius Reviewer

Scalability

CIC Plus

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.1
Based on 82 answers
Ultipro has great scalability overall. The core functionality of Ultipro allows for easy replication, while also providing room for customization that is often required during acquisitions/additions of new business units. The only drawback in scalability, is that by design, Ultipro requires knowledgeable end users and internal resources to execute. Although Ultipro provides immense support and service to its customers in all organizational phases, without the proper internal development, scalability could be hampered. At the same time, this is what I personally love about the product; the ability to work within a DIY environment during expansion while still having access to subject matter experts when needed.
Daniel Eagen, PHR | TrustRadius Reviewer

Return on Investment

CIC Plus

  • I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
  • CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
  • The taxes that were not paid timely had interest and penalties associated with them.
Anonymous | TrustRadius Reviewer

UKG Pro

  • From a cost/time perspective, it has allowed our small HR department of 10 to manage all HR functions for the entire organization without adding additional staff. We can work more efficiently using the same tool and manage all HR activities through the UKG Pro platform.
  • Streamline different department functions: payroll, HR, employee communications all through one tool.
  • Positive impact with more employees working from home, supervisors ability to approve/deny schedule requests through time management in and outside of the office has been beneficial to approve and accommodate employee schedule changes.
Theresa Amaturo | TrustRadius Reviewer

Screenshots

Pricing Details

CIC Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

UKG Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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