Likelihood to Recommend CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
Read full review I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Read full review Pros CIC Plus sets up state and local taxes for employees' home addresses. CIC Plus is easy to use. CIC Plus offers an I-9 service. Read full review Payroll services in all 50 states, including payroll tax filings Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k)) Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests Streamlined admin portal for People Ops professionals Read full review Cons CIC Plus needs to set up the local taxes for employees' home and work location. CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork. CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee. Read full review Support doesn't exist once you are a customer Tax team has a 3-6 month response time Poor Menu/Navigation structure Fails to pay taxes on time, results in delinquency notices and fees Glitchy UI, sometimes you need to wait a day or two for a section to work again Feels like a perpetual beta product, nothing polished about it Read full review Likelihood to Renew We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Read full review Usability It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Read full review Reliability and Availability We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
Read full review Performance This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
Read full review Support Rating CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
Read full review Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
Read full review In-Person Training Can't really say just because I would not know.
Read full review Online Training It went through successfully.
Read full review Implementation Rating CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
Read full review Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
Read full review Alternatives Considered BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
Read full review Zenefits has been a better tool for our purposes than
Paychex Flex . While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
Read full review Scalability It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
Read full review Return on Investment I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system. CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees. The taxes that were not paid timely had interest and penalties associated with them. Read full review California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break. Read full review ScreenShots TriNet HR Platform Screenshots