What users are saying about
1 Rating
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Top Rated
128 Ratings
1 Rating
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Score 1 out of 100

Zenefits

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Top Rated
128 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

Likelihood to Recommend

CIC Plus

CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
Anonymous | TrustRadius Reviewer

Zenefits

I can't think of any business owner who wants to take something that is a headache and turn it into a bigger header with added costs. If you are looking for pain, frustration, anger, and some late fees from tax authorities, you've found the right product!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

CIC Plus
Zenefits
6.8
Employee demographic data
CIC Plus
Zenefits
6.7
Employment history
CIC Plus
Zenefits
6.6
Job profiles and administration
CIC Plus
Zenefits
6.5
Workflow for transfers, promotions, pay raises, etc.
CIC Plus
Zenefits
7.1
Organizational charting
CIC Plus
Zenefits
6.9
Organization and location management
CIC Plus
Zenefits
7.1
Compliance data (COBRA, OSHA, etc.)
CIC Plus
Zenefits
6.7

Payroll Management

CIC Plus
Zenefits
6.3
Pay calculation
CIC Plus
Zenefits
5.9
Support for external payroll vendors
CIC Plus
Zenefits
5.0
Off-cycle/On-Demand payment
CIC Plus
Zenefits
7.3
Benefit plan administration
CIC Plus
Zenefits
6.3
Direct deposit files
CIC Plus
Zenefits
7.0
Salary revision and increment management
CIC Plus
Zenefits
6.5
Reimbursement management
CIC Plus
Zenefits
5.9

Leave and Attendance Management

CIC Plus
Zenefits
6.8
Approval workflow
CIC Plus
Zenefits
7.4
Balance details
CIC Plus
Zenefits
7.3
Annual carry-forward and encashment
CIC Plus
Zenefits
5.7

Employee Self Service

CIC Plus
Zenefits
7.8
View and generate pay and benefit information
CIC Plus
Zenefits
8.4
Update personal information
CIC Plus
Zenefits
8.4
View company policy documentation
CIC Plus
Zenefits
7.9
Employee recognition
CIC Plus
Zenefits
6.6
View job history
CIC Plus
Zenefits
7.9

Asset Management

CIC Plus
Zenefits
6.3
Tracking of all physical assets
CIC Plus
Zenefits
6.3

HR Reporting

CIC Plus
Zenefits
6.9
Report builder
CIC Plus
Zenefits
6.7
Pre-built reports
CIC Plus
Zenefits
7.2
Ability to combine HR data with external data
CIC Plus
Zenefits
6.7

Onboarding

CIC Plus
Zenefits
7.0
New hire portal
CIC Plus
Zenefits
7.7
Manager tracking tools
CIC Plus
Zenefits
6.4

Performance and Goals

CIC Plus
Zenefits
6.4
Corporate goal setting
CIC Plus
Zenefits
6.4
Individual goal setting
CIC Plus
Zenefits
6.5
Line-of sight-visibility
CIC Plus
Zenefits
6.1
Performance tracking
CIC Plus
Zenefits
6.5

Performance Management

CIC Plus
Zenefits
5.9
Performance plans
CIC Plus
Zenefits
5.7
Performance improvement plans
CIC Plus
Zenefits
5.7
Review status tracking
CIC Plus
Zenefits
6.0
Review reminders
CIC Plus
Zenefits
6.2
Multiple review frequency
CIC Plus
Zenefits
5.7

Succession Planning

CIC Plus
Zenefits
7.0
Create succession plans/pools
CIC Plus
Zenefits
6.9
Candidate ranking
CIC Plus
Zenefits
6.9
Candidate search
CIC Plus
Zenefits
6.8
Candidate development
CIC Plus
Zenefits
7.4

Recruiting / ATS

CIC Plus
Zenefits
6.6
Job Requisition Management
CIC Plus
Zenefits
7.4
Company Website Posting
CIC Plus
Zenefits
6.5
Publish to Social Media
CIC Plus
Zenefits
5.9
Job Search Site Posting
CIC Plus
Zenefits
5.9
Duplicate Candidate Prevention
CIC Plus
Zenefits
6.5
Applicant Tracking
CIC Plus
Zenefits
6.5
Notifications and Alerts
CIC Plus
Zenefits
7.5

Pros

CIC Plus

  • CIC Plus sets up state and local taxes for employees' home addresses.
  • CIC Plus is easy to use.
  • CIC Plus offers an I-9 service.
Anonymous | TrustRadius Reviewer

Zenefits

  • Simple platform for running payroll. It is easy to adjust pay, see deductions, reimburse employees, manage bonuses, etc. It takes literally 5 minutes or less to run payroll - which is huge.
  • Zenefits has a great system for getting new employees on boarded with the employee handbook, financial stuff, legal employment verification, and more. Makes it so that I can be a little more hand-off during that process.
  • Zenefits does a great job of reminding me if there are things coming up like benefits renewal, or legally mandated updates to renewing our employee handbook, new tax laws, etc. - so that I don't feel like there are important things slipping through the cracks.
Erin Leonard | TrustRadius Reviewer

Cons

CIC Plus

  • CIC Plus needs to set up the local taxes for employees' home and work location.
  • CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
  • CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.
Anonymous | TrustRadius Reviewer

Zenefits

  • Support is a little bit tricky - they always get back, but isn't the most intuitive support as you have to go through a list of preset options for what you are wanting to contact them about
  • No support for 9/80 schedule (every other Friday off)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CIC Plus

CIC Plus 1.0
Based on 1 answer
No answer on this topic is available.

Zenefits

Zenefits 9.0
Based on 5 answers
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Anonymous | TrustRadius Reviewer

Usability

CIC Plus

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.9
Based on 28 answers
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Anonymous | TrustRadius Reviewer

Support Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 7.3
Based on 46 answers
Zenefits support staff and employees are great at what they do. They are friendly and extremely helpful. Questions and concerns submitted are always responded to in a timely manner. The explanations are thoughtful and quickly resolve the issues. If a solution can not be ready fixed they will work diligently until it’s resolved in full
Anonymous | TrustRadius Reviewer

Implementation Rating

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
Anonymous | TrustRadius Reviewer

Zenefits

No score
No answers yet
No answers on this topic

Alternatives Considered

CIC Plus

BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits hads a range of integrations to other programs and services that we already used that made it easy to build into our day to day. Customer service has improved in the two years we've been a customer and their focus on improving employee experience won me over from other options
Anonymous | TrustRadius Reviewer

Return on Investment

CIC Plus

  • I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
  • CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
  • The taxes that were not paid timely had interest and penalties associated with them.
Anonymous | TrustRadius Reviewer

Zenefits

  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
Brittany Martin, PHRca | TrustRadius Reviewer

Screenshots

Pricing Details

CIC Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

CIC Plus Editions & Modules

Additional Pricing Details

Zenefits

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$8*

* per employee per month

Zenefits Editions & Modules

Edition
Essentials$81
Growth$141
Zen$211
  1. per employee/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CIC Plus
1.0
Zenefits
6.5

Likelihood to Renew

CIC Plus
1.0
Zenefits
9.0

Usability

CIC Plus
Zenefits
8.9

Support Rating

CIC Plus
1.0
Zenefits
7.3

Implementation Rating

CIC Plus
1.0
Zenefits

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