Cien vs. NICE CXone
Cien vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cien | N/A | Cien is an artificial intelligence-powered sales productivity app. It analyzes CRM data to provide role-based recommendations to improve performance, predictive planning and forecasting, and an ROI calculator to help justify process changes/new sales productivity initiatives. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Cien | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cien | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cien | NICE CXone | |
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Small Businesses | Mediafly Intelligence360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Everstage Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Everstage Score 9.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cien | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.4 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Cien | NICE CXone | |
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Likelihood to Recommend | Cien, Inc. No answers on this topic | NICE Systems |
Pros | Cien, Inc. No answers on this topic | NICE Systems |
Cons | Cien, Inc. No answers on this topic | NICE Systems |
Likelihood to Renew | Cien, Inc. No answers on this topic | NICE Systems |
Usability | Cien, Inc. No answers on this topic | NICE Systems |
Reliability and Availability | Cien, Inc. No answers on this topic | NICE Systems |
Performance | Cien, Inc. No answers on this topic | NICE Systems |
Support Rating | Cien, Inc. No answers on this topic | NICE Systems |
In-Person Training | Cien, Inc. No answers on this topic | NICE Systems |
Online Training | Cien, Inc. No answers on this topic | NICE Systems |
Implementation Rating | Cien, Inc. No answers on this topic | NICE Systems |
Alternatives Considered | Cien, Inc. No answers on this topic | NICE Systems |
Scalability | Cien, Inc. No answers on this topic | NICE Systems |
Return on Investment | Cien, Inc. No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |