In the legacy Managed Services model, CIENCE provided lead generation services to businesses looking for fast growth by offering multi-channel outbound sales specialization. CIENCE combines research with personalized messaging delivered through multiple channels to create a predictable stream of qualified appointments for sales teams. The vendor states that to date, they have delivered more than 10's of million leads to over 2,500 clients in over 225 industries.
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Mandiant Managed Defense
Score 7.0 out of 10
Enterprise companies (1,001+ employees)
Since 2004, Mandiant has been a partner to security-conscious organizations. Mandiant’s approach helps organizations develop more effective and efficient cyber security programs and instills confidence in their readiness to defend against and respond to cyber threats.
Cience is well suited for providing building blocks when you are starting with very little. They took the time to learn our unique product and weren't hesitant to jump on an account for a less than traditional ICP. If you are looking to outsource sales, just be prepared to be an active voice in the partnership.
Rapid identification & Neutralization : The Madiant Rapid Response team will get work right away often within hours to identify and eject the adversary . Others Vendor takes days. Post Incidents Threat Summary: Mandiant provide formal summary of its investigation, detailing the actions it took & discovery it made as well as recommending long term guidance on how to mitigate the recurrence of similar threats in future . Also provide ongoing detection & response.
There isn't much to say here for me from a feature or functionality perspective. We've always had a very seamless interaction with CIENCE from a technology standpoint. I have to admit that I am typically the bottleneck if things ever get stuck because our team at CIENCE usually has to push me to get materials and documentation for our campaigns.
We once ran into a slight issue with the timing for our contract renewal. I needed to pause our service because of a large deal we acquired, and I needed to save some extra funds to ensure we could prepare for it properly. I was technically too late to put the pause in time based on the dates in our contract. However, the CIENCE team worked closely with me to come up with a creative solution that was understanding of my challenging situation at the time, while also favoring our long-term partnership rather than short-sighted revenue gains.
Very little opportunities for improvement. Perhaps support for more alert types. Currently, not all alerts reviewed by the in-house CSOC team are in-scope for Managed Defense.
The process outlined was exactly what we were looking for (hand holding before, during and ongoing) and was right on in terms of what we needed for implementation. We were successful in identifying the team from CIENCE who would be dedicated to Manifest and were able to have all levels of both companies involved in the implementation process.
We chose CIENCE because we were impressed with the technology it was built on for lead-generation, the quality of leads proposed to us, the targeting capabilities, and campaign execution strategies. Nobody has been better suited to our service capabilities modeling and needs of the organization.
Terrible waste of money. Just starting out we want to use our funds the most effective we can. This had ZERO ROI and was a waste of time.
They ask for a three-month upfront payment and gave us nothing back. While this is the risk we take with no guarantees, you would expect a reputable business to offer something for a performance so poor. A free month to try and make things right by providing a few leads, or some small amount of refund, something. Their response was to tell us they did nothing wrong and they would not even consider anything.
The good reviews from this company are baffling to me. I reviewed them before starting and felt they must be reputable. The truth is the onboarding process took 30 days even though we provided them with everything before it started. They charge for this ramp-up time even though nothing of substance is happening.
Within two weeks of the campaign starting our Cience team had lost over half of its original members due to attrition. 3 out of 5 of their members left the company
