DEAR Systems, by Cin7 vs. Ordoro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DEAR Systems, by Cin7
Score 7.1 out of 10
N/A
DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.
$325
per month
Ordoro
Score 9.3 out of 10
N/A
Ordoro is an ecommerce logistics platform from the company of the same name in Austin, used by SMB ecommerce merchants to manage their orders, inventory and suppliers. Ordoro deals with everything that happens after a shopper clicks checkout on the merchant's website: print packing lists and shipping labels, sync inventory levels, manage dropshipping, manage customers, manage suppliers etc.N/A
Pricing
DEAR Systems, by Cin7Ordoro
Editions & Modules
Standard
$325
per month
Retailing
$475
per month
Manufacturing
$525
per month
No answers on this topic
Offerings
Pricing Offerings
DEAR Systems, by Cin7Ordoro
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual subscription and billing (equal to one month free).—
More Pricing Information
Community Pulse
DEAR Systems, by Cin7Ordoro
Top Pros
Top Cons
Features
DEAR Systems, by Cin7Ordoro
Inventory Management
Comparison of Inventory Management features of Product A and Product B
DEAR Systems, by Cin7
7.3
1 Ratings
5% below category average
Ordoro
-
Ratings
Inventory tracking8.01 Ratings00 Ratings
Automatic reordering6.01 Ratings00 Ratings
Serial number and batch tracking8.01 Ratings00 Ratings
Automation rules8.01 Ratings00 Ratings
Reporting and analytics9.01 Ratings00 Ratings
Fulfillment5.01 Ratings00 Ratings
Backorder management2.01 Ratings00 Ratings
Returns management7.01 Ratings00 Ratings
Bill of materials management7.01 Ratings00 Ratings
Item kitting7.01 Ratings00 Ratings
Invoicing9.01 Ratings00 Ratings
Forecasting9.01 Ratings00 Ratings
Accounting integration10.01 Ratings00 Ratings
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DEAR Systems, by Cin7Ordoro
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QuickBooks Desktop Enterprise
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Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
DEAR Systems, by Cin7Ordoro
Likelihood to Recommend
7.0
(4 ratings)
8.0
(4 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
1.0
(1 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
DEAR Systems, by Cin7Ordoro
Likelihood to Recommend
Cin7
The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.
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Ordoro
Ordoro is ideal for a company with multiple websites and/or sales channels that does both in-house shipping and has orders drop-shipped. Ordoro keeps orders and inventory in one central location, so you can manage orders, inventory, vendors, shipping, etc., all from one location. Creating and printing shipping labels is fast and simple. Ordoro's PO features and drop-ship integration with vendors has saved us a ton of time and hassle.
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Pros
Cin7
  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily
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Ordoro
  • Ordoro manages inventory across multiple platforms very well. If you sell an item on one channel, it reduces your told inventory and updates it across all of your other channels so you never risk going out of stock on an item.
  • Ordoro is awesome for bringing all of your orders into one central location which streamlines shipping processes. They also provide reduced shipping costs for most well-known shipping carriers.
  • Ordoro has incredible technical support and customer care team. Unlike other similar products, when you call Ordoro, you talk to a real live person who is never reading a script and always friendly and happy to help with any questions you may have.
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Cons
Cin7
  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
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Ordoro
  • We would love for the ability to have more control of the packing slip templates (ie. add barcodes for order numbers on the packing slip etc.).
  • Wish it would sync to our eCommerce platform a bit more often than 1x per hour. We can manually sync, but that takes a few minutes.
  • Wish it would connect to the other software platform we use to manage our Amazon orders, Monsoon Commerce.
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Likelihood to Renew
Cin7
It does what it says on the tin.
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Ordoro
No answers on this topic
Usability
Cin7
No answers on this topic
Ordoro
Ordoro really excels in its simplicity and elegance. From set up, to everyday use, it's very intuitive and easy to learn
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Support Rating
Cin7
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
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Ordoro
In the six years we've used Ordoro, their customer service has been responsive, helpful, and knowledgeable. They have a robust support center for DIY answers, and honestly, we don't need support often because their product is so reliable. But when we need to reach a human for additional support, they have always been excellent.
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Implementation Rating
Cin7
No answers on this topic
Ordoro
Change always takes time and adjusment, but set up was so simple. Once we were fully set up, Ordoro w
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Alternatives Considered
Cin7
DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
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Ordoro
Other solutions may be more advanced or complete for certain tasks, however they are either more expensive or otherwise cover only partial operational requirements. For example, you may find a superior solution for inventory or fulfillment management, which will force you to work in two or more different systems, In addition the total cost will be usually more than you would pay for Ordoro. Some systems may be more complete than Ordoro, but at the same time too expensive for most small business. Ordoro has excellent customer service, superior to many similar, cost-effective, solutions.
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Return on Investment
Cin7
  • Improved reporting for production
  • Reduced invoicing admin
  • Better cogs reporting
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Ordoro
  • By using Ordoro, we have saved money by taking advantage of their reduced shipping costs.
  • We have saved time by using Ordoro because we are no longer manually managing inventory across multiple channels.
  • Ordoro is affordable and has allowed us to easily scale up or down as our business needs have changed.
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