Likelihood to Recommend The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.
Read full review Ordoro is ideal for a company with multiple websites and/or sales channels that does both in-house shipping and has orders drop-shipped. Ordoro keeps orders and inventory in one central location, so you can manage orders, inventory, vendors, shipping, etc., all from one location. Creating and printing shipping labels is fast and simple. Ordoro's PO features and drop-ship integration with vendors has saved us a ton of time and hassle.
Read full review Pros Xero Online Accounting Integration - 100% reliable Drop Shipment combined with Own Warehouse Shipment Processing is a dream Support - Really efficient dealing with technical issues and more generic issues equally well Financial control of delivery notes and purchase invoices provides excellent data integrity Easily add new cost variables such as shipping costs, managed easily Read full review Ordoro manages inventory across multiple platforms very well. If you sell an item on one channel, it reduces your told inventory and updates it across all of your other channels so you never risk going out of stock on an item. Ordoro is awesome for bringing all of your orders into one central location which streamlines shipping processes. They also provide reduced shipping costs for most well-known shipping carriers. Ordoro has incredible technical support and customer care team. Unlike other similar products, when you call Ordoro, you talk to a real live person who is never reading a script and always friendly and happy to help with any questions you may have. Read full review Cons Support Bugs Website Functionality Down-time Glitchiness Read full review We would love for the ability to have more control of the packing slip templates (ie. add barcodes for order numbers on the packing slip etc.). Wish it would sync to our eCommerce platform a bit more often than 1x per hour. We can manually sync, but that takes a few minutes. Wish it would connect to the other software platform we use to manage our Amazon orders, Monsoon Commerce. Read full review Likelihood to Renew It does what it says on the tin.
Read full review Usability Ordoro really excels in its simplicity and elegance. From set up, to everyday use, it's very intuitive and easy to learn
Read full review Support Rating Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
Read full review In the six years we've used Ordoro, their customer service has been responsive, helpful, and knowledgeable. They have a robust support center for DIY answers, and honestly, we don't need support often because their product is so reliable. But when we need to reach a human for additional support, they have always been excellent.
Read full review Implementation Rating Change always takes time and adjusment, but set up was so simple. Once we were fully set up, Ordoro w
Read full review Alternatives Considered DEAR Systems is much better software compared to
Xero . The inventory tracking within
Xero doesn't record batch dates and isn't really capable of production modules. Additionally,
Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
Read full review Other solutions may be more advanced or complete for certain tasks, however they are either more expensive or otherwise cover only partial operational requirements. For example, you may find a superior solution for inventory or fulfillment management, which will force you to work in two or more different systems, In addition the total cost will be usually more than you would pay for Ordoro. Some systems may be more complete than Ordoro, but at the same time too expensive for most small business. Ordoro has excellent customer service, superior to many similar, cost-effective, solutions.
Ronen Amit Founder and Senior eCommerce Strategist & Consultant
Read full review Return on Investment Improved reporting for production Reduced invoicing admin Better cogs reporting Read full review By using Ordoro, we have saved money by taking advantage of their reduced shipping costs. We have saved time by using Ordoro because we are no longer manually managing inventory across multiple channels. Ordoro is affordable and has allowed us to easily scale up or down as our business needs have changed. Read full review ScreenShots