Cin7 Orderhive vs. CommerceHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cin7 Orderhive
Score 5.1 out of 10
N/A
Cin7 Orderhiveis a SaaS based solution which brings order, shipping and inventory management functionalities in one platform, now from Cin7 (acquired February 2021). It facilitates multi-channel selling and streamlines back-end processes within a centralized real-time inventory tracking system. Orderhive provides integrations with marketplaces (Amazon, eBay, Etsy) shopping carts (Shopify, Magento, WooCommerce), shipping (FedEx, USPS, UPS, DPD), accounting software (Quickbooks & Xero) in one…
$95
per month
CommerceHub
Score 7.2 out of 10
N/A
CommerceHub is an omnichannel retail platform for suppliers, manufacturers, and retailers. It has three pieces: ProductStream, DemandStream, and OrderStream. ProductStream connects retailers with suppliers and product data, allowing users to manage their online product catalog. DemandStream connects product catalog details with marketing and advertising programs, and OrderStream facilitates inventory, fulfillment, shipping, returns, etc.N/A
Pricing
Cin7 OrderhiveCommerceHub
Editions & Modules
Essentials
$95
per month
Standard
$195
per month
Enhanced
$295
per month
Enterprise
$500
per month
No answers on this topic
Offerings
Pricing Offerings
Cin7 OrderhiveCommerceHub
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cin7 OrderhiveCommerceHub
Top Pros
Top Cons

No answers on this topic

Features
Cin7 OrderhiveCommerceHub
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Cin7 Orderhive
5.8
1 Ratings
31% below category average
CommerceHub
-
Ratings
Inventory tracking3.01 Ratings00 Ratings
Barcode scanning10.01 Ratings00 Ratings
Automation rules8.01 Ratings00 Ratings
Reporting and analytics7.01 Ratings00 Ratings
Item kitting10.01 Ratings00 Ratings
Invoicing4.01 Ratings00 Ratings
Forecasting2.01 Ratings00 Ratings
Accounting integration2.01 Ratings00 Ratings
Best Alternatives
Cin7 OrderhiveCommerceHub
Small Businesses
Webgility
Webgility
Score 9.1 out of 10
Lightspeed Retail
Lightspeed Retail
Score 6.2 out of 10
Medium-sized Companies
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Score 8.3 out of 10
Epicor Eagle
Epicor Eagle
Score 8.2 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Cin7 OrderhiveCommerceHub
Likelihood to Recommend
5.1
(7 ratings)
9.0
(2 ratings)
Usability
1.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cin7 OrderhiveCommerceHub
Likelihood to Recommend
Cin7
Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.
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CommerceHub
Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
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Pros
Cin7
  • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
  • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
  • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
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CommerceHub
  • User friendly
  • The features are simple.
  • Can get a lot of information in one place
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Cons
Cin7
  • shipping, I would like to be able to handle returns more easily.
  • I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.
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CommerceHub
  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
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Usability
Cin7
Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
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CommerceHub
No answers on this topic
Support Rating
Cin7
The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
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CommerceHub
No answers on this topic
Alternatives Considered
Cin7
Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company
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CommerceHub
It was best suited for the business need at the time.
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Return on Investment
Cin7
  • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
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CommerceHub
  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
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ScreenShots

Cin7 Orderhive Screenshots

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