What users are saying about
2 Ratings
2 Ratings
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Score 1 out of 100
2 Ratings
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Score 9 out of 100

Attribute Ratings

  • CommerceHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

Cin7 Orderhive

10%
2 Ratings
9.0

CommerceHub

90%
2 Ratings

Usability

1.0

Cin7 Orderhive

10%
1 Rating

CommerceHub

N/A
0 Ratings

Support Rating

1.0

Cin7 Orderhive

10%
1 Rating

CommerceHub

N/A
0 Ratings

Likelihood to Recommend

Cin7 Orderhive

The strong integration with Woocommerce and Quickbooks and the easy-to-use workflow. Wonderful system and extremely good customer service. They are answering by chat directly inside the system, and help you out. The system itself is easy to use and you can handle orders easily and get them shipped out with integration with your shipping company.
Kim Moeller-Nielsen | TrustRadius Reviewer

CommerceHub

Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed | TrustRadius Reviewer

Pros

Cin7 Orderhive

  • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
  • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
  • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
Myles Condon | TrustRadius Reviewer

CommerceHub

  • User friendly
  • The features are simple.
  • Can get a lot of information in one place
Jan Glover | TrustRadius Reviewer

Cons

Cin7 Orderhive

  • Customer service is the worst we have ever experienced.
  • Completing promises.
  • Doing tasks on time.
  • Providing software that functions as promised.
  • Extremely poor onboard training (impatient and arrogant).
Martin Trygve Olsen | TrustRadius Reviewer

CommerceHub

  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed | TrustRadius Reviewer

Pricing Details

Cin7 Orderhive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Cin7 Orderhive Editions & Modules

Modules
Starter$20
Standard$40
Premium$90
  1. none
Additional Pricing Details

CommerceHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CommerceHub Editions & Modules

Additional Pricing Details

Usability

Cin7 Orderhive

Cin7 Orderhive 1.0
Based on 1 answer
Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
Martin Trygve Olsen | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Support Rating

Cin7 Orderhive

Cin7 Orderhive 1.0
Based on 1 answer
The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
Martin Trygve Olsen | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Cin7 Orderhive

Orderhive attempts to do too many features, and each of those features is totally underdeveloped. The reason for choosing the Orderhive plus/enterprise solution in the first place, was so that we would be able to strengthen these features in our custom implementation, as well as additional custom business processes. Unfortunately, since Orderhive has been unable to deliver on this, the entire effort has been a loss.
Myles Condon | TrustRadius Reviewer

CommerceHub

It was best suited for the business need at the time.
Jan Glover | TrustRadius Reviewer

Return on Investment

Cin7 Orderhive

  • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
Myles Condon | TrustRadius Reviewer

CommerceHub

  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed | TrustRadius Reviewer

Screenshots

Cin7 Orderhive

CommerceHub

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