What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 1 out of 100
Based on 2 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 1 reviews and ratings
Attribute Ratings
- Freestyle Multichannel Order Management is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

1.0
Cin7 Orderhive
10%
2 Ratings
6.0
Freestyle M.O.M.
60%
1 Rating
Usability

1.0
Cin7 Orderhive
10%
1 Rating
Freestyle M.O.M.
N/A
0 Ratings
Support Rating

1.0
Cin7 Orderhive
10%
1 Rating
Freestyle M.O.M.
N/A
0 Ratings
Likelihood to Recommend
Cin7 Orderhive
Their promises are empty and not kept. Their customer service is arrogant, rude and totally unhelpful. We paid $5000 up-front for a system that was going to automate our processes and save us lots of time, in fact, has been the total opposite, it has consumed ridiculous amounts of our time dealing them to get any sort of basic functions working while being abused by their "customer service". Now after 4 months some basic functions work but none of the time-saving automation works, they REFUSE to refund our money and continue to be unhelpful, rude and abusive
Managing Director
Aussie Surf ProductsConsumer Goods, 1-10 employees
Freestyle M.O.M.
MOM is not well suited as a CRM, though it can be used in that role. It is a good program to use for order management. It probably isn't well suited to be the only program you use, but certainly can help in an auxiliary role.

Verified User
Account Manager in Sales
Printing Company, 51-200 employeesPros
Cin7 Orderhive
- Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
- There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
- This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
Ecommerce Consultant
buiiltRetail, 1-10 employees
Freestyle M.O.M.
- Order Entry
- Shipping

Verified User
Account Manager in Sales
Printing Company, 51-200 employeesCons
Cin7 Orderhive
- Customer service is the worst we have ever experienced.
- Completing promises.
- Doing tasks on time.
- Providing software that functions as promised.
- Extremely poor onboard training (impatient and arrogant).
Managing Director
Aussie Surf ProductsConsumer Goods, 1-10 employees
Freestyle M.O.M.
- Updating and improving the user interface
- CRM

Verified User
Account Manager in Sales
Printing Company, 51-200 employeesPricing Details
Cin7 Orderhive
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Cin7 Orderhive Editions & Modules
Modules
Starter | $20 |
---|---|
Standard | $40 |
Premium | $90 |
- none
Additional Pricing Details
—Freestyle M.O.M.
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Freestyle M.O.M. Editions & Modules
—
Additional Pricing Details
—Usability
Cin7 Orderhive
Cin7 Orderhive 1.0
Based on 1 answer
Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
Managing Director
Aussie Surf ProductsConsumer Goods, 1-10 employees
Freestyle M.O.M.
No score
No answers yet
No answers on this topic
Support Rating
Cin7 Orderhive
Cin7 Orderhive 1.0
Based on 1 answer
The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
Managing Director
Aussie Surf ProductsConsumer Goods, 1-10 employees
Freestyle M.O.M.
No score
No answers yet
No answers on this topic
Alternatives Considered
Cin7 Orderhive
Orderhive attempts to do too many features, and each of those features is totally underdeveloped. The reason for choosing the Orderhive plus/enterprise solution in the first place, was so that we would be able to strengthen these features in our custom implementation, as well as additional custom business processes. Unfortunately, since Orderhive has been unable to deliver on this, the entire effort has been a loss.
Ecommerce Consultant
buiiltRetail, 1-10 employees
Freestyle M.O.M.
Frankly I'm not sure which other programs are direct competitors to MOM. I can't think of any and I haven't used any others. For our purposes, it works well

Verified User
Account Manager in Sales
Printing Company, 51-200 employeesReturn on Investment
Cin7 Orderhive
- There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
Ecommerce Consultant
buiiltRetail, 1-10 employees
Freestyle M.O.M.
- I don't know ROI numbers for this program.

Verified User
Account Manager in Sales
Printing Company, 51-200 employees