Cin7 Orderhive vs Freestyle M.O.M.

Likelihood to Recommend

Their promises are empty and not kept. Their customer service is arrogant, rude and totally unhelpful. We paid $5000 up-front for a system that was going to automate our processes and save us lots of time, in fact, has been the total opposite, it has consumed ridiculous amounts of our time dealing them to get any sort of basic functions working while being abused by their "customer service". Now after 4 months some basic functions work but none of the time-saving automation works, they REFUSE to refund our money and continue to be unhelpful, rude and abusive

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Martin Trygve Olsen

Managing Director

Aussie Surf ProductsConsumer Goods, 1-10 employees

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MOM is not well suited as a CRM, though it can be used in that role. It is a good program to use for order management. It probably isn't well suited to be the only program you use, but certainly can help in an auxiliary role.

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Verified User

Account Manager in Sales

Printing Company, 51-200 employees

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Pros

Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

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Myles Condon

Ecommerce Consultant

buiiltRetail, 1-10 employees

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Order Entry
Shipping

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Verified User

Account Manager in Sales

Printing Company, 51-200 employees

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Cons

Customer service is the worst we have ever experienced.
Completing promises.
Doing tasks on time.
Providing software that functions as promised.
Extremely poor onboard training (impatient and arrogant).

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Martin Trygve Olsen

Managing Director

Aussie Surf ProductsConsumer Goods, 1-10 employees

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Updating and improving the user interface
CRM

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Verified User

Account Manager in Sales

Printing Company, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

—

Cin7 Orderhive Editions & Modules

Modules

Starter	$20
Standard	$40
Premium	$90

none

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Freestyle M.O.M. Editions & Modules

—

Additional Pricing Details

—

Usability

Cin7 Orderhive 1.0

Based on 1 answer

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

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Martin Trygve Olsen

Managing Director

Aussie Surf ProductsConsumer Goods, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

Cin7 Orderhive 1.0

Based on 1 answer

The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

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Martin Trygve Olsen

Managing Director

Aussie Surf ProductsConsumer Goods, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Orderhive attempts to do too many features, and each of those features is totally underdeveloped. The reason for choosing the Orderhive plus/enterprise solution in the first place, was so that we would be able to strengthen these features in our custom implementation, as well as additional custom business processes. Unfortunately, since Orderhive has been unable to deliver on this, the entire effort has been a loss.

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Myles Condon

Ecommerce Consultant

buiiltRetail, 1-10 employees

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Frankly I'm not sure which other programs are direct competitors to MOM. I can't think of any and I haven't used any others. For our purposes, it works well

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Verified User

Account Manager in Sales

Printing Company, 51-200 employees

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Return on Investment

There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.

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Myles Condon

Ecommerce Consultant

buiiltRetail, 1-10 employees

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I don't know ROI numbers for this program.

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Verified User

Account Manager in Sales

Printing Company, 51-200 employees

View all 1 answers on this topic

Cin7 Orderhive vs Freestyle M.O.M.

Cin7 Orderhive

Freestyle M.O.M.

Attribute Ratings

Likelihood to Recommend

Cin7 Orderhive

Freestyle M.O.M.

Usability

Cin7 Orderhive

Freestyle M.O.M.

Support Rating

Cin7 Orderhive

Freestyle M.O.M.

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Cin7 Orderhive Editions & Modules

Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Freestyle M.O.M. Editions & Modules

Additional Pricing Details

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

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