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6 Ratings
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Score 8.9 out of 100
This review does not include a rating.

Attribute Ratings

    Likelihood to Recommend

    8.9

    Cin7 Orderhive

    89%
    6 Ratings

    iMagic Inventory Software

    N/A
    0 Ratings

    Usability

    1.0

    Cin7 Orderhive

    10%
    1 Rating

    iMagic Inventory Software

    N/A
    0 Ratings

    Support Rating

    1.0

    Cin7 Orderhive

    10%
    1 Rating

    iMagic Inventory Software

    N/A
    0 Ratings

    Likelihood to Recommend

    Cin7

    It is well suited for small businesses because it is very user-friendly, works very well, and has great customer support. You do not need an IT department to be able to use and work with it. It might not work for companies with complex supply chain management because it lacks some features that might be important for that.
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    iMagic Software

    No answers on this topic

    Pros

    Cin7

    • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
    • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
    • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
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    iMagic Software

    No answers on this topic

    Cons

    Cin7

    • Customer service is the worst we have ever experienced.
    • Completing promises.
    • Doing tasks on time.
    • Providing software that functions as promised.
    • Extremely poor onboard training (impatient and arrogant).
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    iMagic Software

    No answers on this topic

    Pricing Details

    Cin7 Orderhive

    Starting Price

    $95 per month

    Editions & Modules

    Cin7 Orderhive editions and modules pricing
    EditionModules
    Essentials$951
    Standard$1952
    Enhanced$2953
    Enterprise$5004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    iMagic Inventory Software

    Starting Price

    $0

    Editions & Modules

    iMagic Inventory Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Cin7

      Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
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      iMagic Software

      No answers on this topic

      Support Rating

      Cin7

      The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
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      iMagic Software

      No answers on this topic

      Alternatives Considered

      Cin7

      Orderhive attempts to do too many features, and each of those features is totally underdeveloped. The reason for choosing the Orderhive plus/enterprise solution in the first place, was so that we would be able to strengthen these features in our custom implementation, as well as additional custom business processes. Unfortunately, since Orderhive has been unable to deliver on this, the entire effort has been a loss.
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      iMagic Software

      No answers on this topic

      Return on Investment

      Cin7

      • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
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      iMagic Software

      No answers on this topic

      Screenshots

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