What users are saying about
2 Ratings
2 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 1 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Orderhive

Their promises are empty and not kept. Their customer service is arrogant, rude and totally unhelpful. We paid $5000 up-front for a system that was going to automate our processes and save us lots of time, in fact, has been the total opposite, it has consumed ridiculous amounts of our time dealing them to get any sort of basic functions working while being abused by their "customer service". Now after 4 months some basic functions work but none of the time-saving automation works, they REFUSE to refund our money and continue to be unhelpful, rude and abusive
Martin Trygve Olsen | TrustRadius Reviewer

Linnworks

If someone came to me considering starting a business involving stock, being sold, I would definitely advise them to try Linnworks in order to make life so much easier. When I started out, as a one man business, it was LInnworks that allowed me to grow to a level that I needed to take on staff. I think that without Linnworks, I would still have a one man business.
Richard Wilson | TrustRadius Reviewer

Pros

Orderhive

  • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
  • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
  • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
Myles Condon | TrustRadius Reviewer

Linnworks

  • Ease of use for both me and my colleagues
  • Manages all inventory on multiple channels and marketplaces
  • Simple method of printing invoices and shipping labels saves so much time and requires no manual input
Richard Wilson | TrustRadius Reviewer

Cons

Orderhive

  • Customer service is the worst we have ever experienced.
  • Completing promises.
  • Doing tasks on time.
  • Providing software that functions as promised.
  • Extremely poor onboard training (impatient and arrogant).
Martin Trygve Olsen | TrustRadius Reviewer

Linnworks

  • I find Linnworks to be a complete system and cannot really think to add to it sadly.
  • Any questions or issues can be easily resolved by the support team
  • Linnworks is constantly expanding, which does cause some training challenges but all in all I have no real "cons" in Linnworks.
Richard Wilson | TrustRadius Reviewer

Usability

Orderhive

Orderhive 1.0
Based on 1 answer
Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
Martin Trygve Olsen | TrustRadius Reviewer

Linnworks

No score
No answers yet
No answers on this topic

Support Rating

Orderhive

Orderhive 1.0
Based on 1 answer
The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
Martin Trygve Olsen | TrustRadius Reviewer

Linnworks

No score
No answers yet
No answers on this topic

Alternatives Considered

Orderhive

Orderhive attempts to do too many features, and each of those features is totally underdeveloped. The reason for choosing the Orderhive plus/enterprise solution in the first place, was so that we would be able to strengthen these features in our custom implementation, as well as additional custom business processes. Unfortunately, since Orderhive has been unable to deliver on this, the entire effort has been a loss.
Myles Condon | TrustRadius Reviewer

Linnworks

As I have used Linnworks from day one, I constantly get contacted by Linnworks competitors asking me to try their system, however I cannot see any reason to move from a software package that we are all comfortable with, to a different system. It would seem pointless to move to a system that does not have the full functionality of Linnworks.
Richard Wilson | TrustRadius Reviewer

Return on Investment

Orderhive

  • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
Myles Condon | TrustRadius Reviewer

Linnworks

  • Linnworks has allowed me to grow from a one-man business to a multi-million-pound international business with 8 employees.
  • Linnworks gives me the freedom to do what I want to do, rather than day to day tasks like managing inventory
  • The ease of use and addition of new users to the system makes new staff members easy to get up to speed with the software.
Richard Wilson | TrustRadius Reviewer

Screenshots

Orderhive

Linnworks

Pricing Details

Orderhive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Orderhive Editions & Modules

Modules
Starter$201
Standard$401
Premium$90
  1. Other
Additional Pricing Details

Linnworks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Linnworks Editions & Modules

Additional Pricing Details

Add comparison