What users are saying about
4 Ratings
2 Ratings
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Score 1 out of 100
4 Ratings
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Score 4 out of 100

Attribute Ratings

  • Cin7 Orderhive and Linnworks are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

Cin7 Orderhive

10%
2 Ratings
1.0

Linnworks

10%
2 Ratings

Usability

1.0

Cin7 Orderhive

10%
1 Rating

Linnworks

N/A
0 Ratings

Support Rating

1.0

Cin7 Orderhive

10%
1 Rating

Linnworks

N/A
0 Ratings

Likelihood to Recommend

Cin7 Orderhive

Their promises are empty and not kept. Their customer service is arrogant, rude and totally unhelpful. We paid $5000 up-front for a system that was going to automate our processes and save us lots of time, in fact, has been the total opposite, it has consumed ridiculous amounts of our time dealing them to get any sort of basic functions working while being abused by their "customer service". Now after 4 months some basic functions work but none of the time-saving automation works, they REFUSE to refund our money and continue to be unhelpful, rude and abusive
Martin Trygve Olsen | TrustRadius Reviewer

Linnworks

Would have recommended it 5 years ago, but now absolutely not a chance. Pricing is obscene and the service is appalling. Save yourself time and money by looking elsewhere. Linnworks has one advantage over other providers and that is their integrations with smaller eCommerce channels, this is not worth the money... You could employ someone for 5 minutes per day to pull smaller marketplaces onto a different service via CSV.
James Halliday | TrustRadius Reviewer

Pros

Cin7 Orderhive

  • Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
  • There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
  • This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.
Myles Condon | TrustRadius Reviewer

Linnworks

  • Ease of use for both me and my colleagues
  • Manages all inventory on multiple channels and marketplaces
  • Simple method of printing invoices and shipping labels saves so much time and requires no manual input
Richard Wilson | TrustRadius Reviewer

Cons

Cin7 Orderhive

  • Customer service is the worst we have ever experienced.
  • Completing promises.
  • Doing tasks on time.
  • Providing software that functions as promised.
  • Extremely poor onboard training (impatient and arrogant).
Martin Trygve Olsen | TrustRadius Reviewer

Linnworks

  • Pricing
  • Support
  • Features
James Halliday | TrustRadius Reviewer

Pricing Details

Cin7 Orderhive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Cin7 Orderhive Editions & Modules

Modules
Starter$20
Standard$40
Premium$90
  1. none
Additional Pricing Details

Linnworks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Linnworks Editions & Modules

Additional Pricing Details

Usability

Cin7 Orderhive

Cin7 Orderhive 1.0
Based on 1 answer
Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.
Martin Trygve Olsen | TrustRadius Reviewer

Linnworks

No score
No answers yet
No answers on this topic

Support Rating

Cin7 Orderhive

Cin7 Orderhive 1.0
Based on 1 answer
The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.
Martin Trygve Olsen | TrustRadius Reviewer

Linnworks

No score
No answers yet
No answers on this topic

Alternatives Considered

Cin7 Orderhive

Orderhive attempts to do too many features, and each of those features is totally underdeveloped. The reason for choosing the Orderhive plus/enterprise solution in the first place, was so that we would be able to strengthen these features in our custom implementation, as well as additional custom business processes. Unfortunately, since Orderhive has been unable to deliver on this, the entire effort has been a loss.
Myles Condon | TrustRadius Reviewer

Linnworks

As I have used Linnworks from day one, I constantly get contacted by Linnworks competitors asking me to try their system, however I cannot see any reason to move from a software package that we are all comfortable with, to a different system. It would seem pointless to move to a system that does not have the full functionality of Linnworks.
Richard Wilson | TrustRadius Reviewer

Return on Investment

Cin7 Orderhive

  • There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.
Myles Condon | TrustRadius Reviewer

Linnworks

  • None
  • None
  • None
James Halliday | TrustRadius Reviewer

Screenshots

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